Rated 4.0 out of 5.0 by Nicole05 Good stay with great proximity to airport
We stayed on a Sunday night for an early Monday flight. The convenience to Red Lobster was great for a nice dinner, and the bed was comfortable. The TV was oddly located between the living space and the bed, and there was a strange smell in the room, but otherwise it was fine. We left before breakfast started, so no comment on that. Reasonable rate. All in all, would stay again.
May 6, 2013
Rated 3.0 out of 5.0 by Frost Bed
Totally uncomfortable, bad pillows and mattress, thankfully the staff was wonderful.
April 23, 2013
Rated 2.0 out of 5.0 by Rockymtn31 Lack of pick-up at Airport
When i called the guy on the phone told me it would take 15 to 20 minutes. It took over an hour. I called several times and was assured it would just be a few more minutes.
I had a hard time getting them to put my priority number on the reservation, one said he could do based on the info i left him, when i checked later it had not been done. I was on the phone from my room and the desk person told me i would have to wait and put me on hold. I hung up after 5 minutes.
April 22, 2013
Rated 5.0 out of 5.0 by Hywyman65 Always a great stay.
I've been staying here for years and have always been satisfied with my stay. Any problem I might have had was promptly handled and made right! The owners and staff have always been very courteous and more than helpful. I highly recommend this hotel!
April 21, 2013
Rated 5.0 out of 5.0 by lsu2013 Not over pricey, quiet, but exit is a little diffcult
overall very good but I never received any response or recognition that I was a priority club member and I stayed 2 different nights in a 5 day period.
April 15, 2013
Rated 5.0 out of 5.0 by jclc95 Close to Airport
We really enjoyed our stay here. Hotel was quiet and close to the airport.
April 8, 2013
Rated 2.0 out of 5.0 by MsSal staff and service
I reserved a room at this hotel for the evening of the 15th of March and for the 23rd. My stay on the 15th was comfortable. However, when I called on the 21st to cancel my reservation for the 23rd, I was not able to get a refund for the room. I explained to the representative that I was stationed at Ft Bliss and was able to catch a flight out of Killeen on the 24th so I didn't need the room. I only reserved the room because I would be flying early in the morning on the 24th to El Paso but flying out of Killeen was more convenient. It's unfortunate I am a Priority Club member and usually reserve rooms at Holiday Inns. This was by far the worst experience I have had with Holiday Inn. Next time I will go with Residence Inns and/or Marriott. I will definitely not be returning to this hotel.
April 4, 2013
Rated 4.0 out of 5.0 by Malord Very nice stay!
I thought the desk staff was very friendly and nice. So was the van driver. My room was clean ( always appreciate that!), comfortable and quiet! The morning breakfast was sparse but for free, it wasn't too bad. I'd stay here again. I really would!
April 1, 2013