Rated 4.5 out of 5 by 103
Rated 5.0 out of 5.0 by mari474 Great Location, Hotel
We initially chose this hotel because of the location to the airport; shuttle service
July 18, 2014
Rated 2.0 out of 5.0 by max2929 Bad Experience
Bad breakfast food, and some serious issues in one of the rooms that staff was very casual and dismissive about.
July 17, 2014
Rated 5.0 out of 5.0 by charlynt First Stay--Excellent
First stay at this location, which was easy to find and access. Found the staff to be very friendly, courteous and helpful. Accommodations were excellent. Will definitely stay here again, if in the area.
July 10, 2014
Rated 2.0 out of 5.0 by ssbfrei Services
Stayed in this hotel because of the stay, leave your car and then receive shuttle service to and from the DFW airport. Checked in on 29 June 2014. One of the elevators did not work well informed the desk clerk about this and he just looked at me and did not say anything. My daughter took her personnel pillow to the hotel and accidently left it in the room. We checked out on the morning of 30 June and were dropped off at the DFW airport early morning. My daughter realized that she left her pillow in the room, she called the hotel the clerk stated that they would hold it for her upon our return. We arrived back from Cancun Mexico on 4 July and waited over an hour for the airport shuttle. We were told when we called them that they will pick us up within 30 minutes. Once we did get picked up my daughter and I went in to the lobby of the hotel and the clerk was not able to find the pillow. The clerk gave us the managers business card we attempted to call him with no answer. We left a voice message with our name and number and as of 7 July we have not received a call back.
July 7, 2014
Rated 5.0 out of 5.0 by Phebe61 ammenities offered
Appreciate the convenience of your shuttle service to and from the airport. And also being able to leave our car parked there for free. We have and always will use your hotel because of the convenience of this service. It takes some of the stress and worry out of our vacation knowing this is being taken care of by our hotel. Thanks you so much for helping make our vacation just that much better!!
July 3, 2014
Rated 5.0 out of 5.0 by Biff_Kevlar Repeat Customer
This is my third time staying at this hotel. The location is really good and was close to the job site. I really like the room setup. My reasons for choosing this hotel are as follows:
- The bed is comfortable
- Refrigerator in room
- Comfortable desk chair
- Lots of plugs
- TV allow you to attach your laptop or other device to the HDMI port.
- Good chair to sit and watch TV with a plug close by to plug in my laptop.
- Small table and chairs for dining
- Close to good restaurants
- Good delivery options
- Friendly staff which also makes good restaurant selections
- Next to the Red Lobster
July 1, 2014
Rated 5.0 out of 5.0 by Dave_From_Houston Clean and a reasonable price.
I travel for business and normally stay at Holiday Inn Express when I can. They have consistently clean and quiet rooms.
June 27, 2014
Rated 3.0 out of 5.0 by Jake55 Rating of this hotel
I normally am satisfied with all the Holiday Inn Express hotels thus far.
But, I felt that I needed to let someone know that at this hotel in Dallas, I did not feel the welcome I normally get from the other HIE. From the Airport, I called the hotel for a ride, but when the correct shuttle came by, I tried to flag him down, but he only waved at me and drove on. I called the hotel again, and said that there would be a shuttle on its way. When the shuttle arrived, the driver confirmed I had the correct shuttle and took me to the hotel. Upon arrival, the front desk seemed to busy to check me in, but was finally able to get my room. I arranged for a ride to the airport later that day and the driver did not bother to stop on his way to the van for me to ask for a ride. I talked to the front desk to let them know I had arrange an appointment to get a ride to the airport and they provided one.
I have written this to point out some deficiancies, but by no means will I stop staying at all the HIE wherever I travel. I work for the major airlines and travel on average 2 cities a week. My hope is that someone can point out my observations and let it be a lesson learned situation to help improve the customer service side of your hotel industry.
Thank you for your time.
June 27, 2014