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Rated 4.1 out of 5 by 52 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service We travel though out Texas to watch our daughter play collegiate soccer. When we saw that her game was in Jacksonville we weren't sure about where to stay. But as a IHG member, we took the chance and booked the Holiday Inn Express. We were pleasantly surprised at this location! The area of town was beautiful - across the street from a park! The courtesy of the front desk representative was outstanding. We weren't sure where to eat - she assisted. I forgot a personal hygiene product and you had the item. The room was very clean and bed was comfortable. My only complaint was that I expected a tub and all the room had was a shower. But other than that, the stay was great. I highly recommend this hotel! October 26, 2014
Rated 5.0 out of 5.0 by great staff the holiday inn express in Jacksonville has a great staff it was one of the highlight of our stay they went all out to make us feel welcome feel like we were home October 24, 2014
Rated 4.0 out of 5.0 by Very nice staff Our college reunion stayed here and the hotel was full. The staff and especially the manager (Ginger) was very nice and friendly. Rooms were clean. My only nit was I do not like powdered eggs. However, I would definitely stay here again for our next reunion. October 23, 2014
Rated 4.0 out of 5.0 Nice Hotel but Staff Makes It Better Several (10+) were there for our 40th Lon Morris College Drama Reunion. Since it was our 40th that makes us in our 60's. The hotel was nice, there was nothing like this when we were there, and the staff went out of there way to make us feel at home. I want to commend the Manager on Duty - Ginger. She was like one of us and made sure that every little wrinkle ironed out in a smooth fashion. All of the desk people were nice and accommodating. The one snafu was handled by Ginger quickly and correctly and even when we had a last minute need; she handled it. I had a handicapped room even though I am not handicapped and it was marvelous. If there was one downside to the whole thing the water pressure could have been better but had we asked I am sure Ginger would have figured something out. October 23, 2014
Rated 4.0 out of 5.0 Comfortable Bed And Good Location Will stay here again when in the area. One of our favorite areas in East Texas to visit time and time again. October 20, 2014
Rated 5.0 out of 5.0 by Great Service Hotel had a courteous staff and well maintained facility. We will definitely stay again if ever in the area. October 15, 2014
Rated 5.0 out of 5.0 by Best in Jacksonville The courteous and truly friendly staff only made our stay much more pleasant. We had a large group there for a wedding. I will definitely return and stay again. October 7, 2014
Rated 5.0 out of 5.0 by Great Stay My stay was very relaxing and enjoyable.Attended a Family Reunion in Alto, Texas after a very fun filled reunion Holiday Inn Express was a welcoming site. September 18, 2014
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