Rated 4.3 out of 5 by 82
Rated 5.0 out of 5.0 by dsfaf Great Hotel
Came in town for a wedding. The Holiday Inn is the farthest hotel from town, but that's ok. Nice, clean, helpful staff.
April 15, 2015
Rated 5.0 out of 5.0 by Rick RRS Amazing Staff and Conscientious Service
Rachel, Ginger, Jennifer are amazing. They are all about making the guest feel welcome away from home. This was a long business trip for me and the friendliness of the staff at this HIE made a big difference. The hotel was clean and comfortable - everything you would expect from an HIE and more
Thank you ...
April 6, 2015
Rated 1.0 out of 5.0 by Burnedforasecondtime Customer Service
Poor customer service experience regarding a situation that was clearly controllable by local management! I won't be back and canceling my IHG
March 30, 2015
Rated 5.0 out of 5.0 by Business Man Dan Comfortable non-smoking hotel
Staff are always courteous and friendly and made sure I was taken care of. Easy check in and check out. I regularly stay here on business and the rooms are always clean and quiet, best of all this is a non smoking hotel, so no carryover of smoke odors experienced at other hotels.
Beds are comfortable as well as pillows and general appearance is updated. Common areas are open and allow small groups gatherings if needed. Breakfast is generally good and fresh with staff maintaining it while serving.
Only item if you are pulling a trailer the parking lot can be challenging.
March 22, 2015
Rated 5.0 out of 5.0 Great Customer Service
I liked everything about the stay. I have already answered all the questions, but now you are wanting me to write everything down, which I do not have time to do.
This is the only thing I am unhappy about is the extremely ongoing of this survey. Most surveys are this way and it is irritating.
March 13, 2015
Rated 4.0 out of 5.0 by Megonowa Short visit.
This was a very busy location and right at the beginning of spring break, so there was a lot of noise & activity.
March 10, 2015
Rated 5.0 out of 5.0 by vikki from Ohio Very satisfied with this facility.
My husband and I enjoyed our stay at the Jacksonville Holiday Inn Express. The facility was well kept and clean. All the people we met at the facility were very polite and helped with our questions.
The room was very clean and well kept and comfortable.
My husband was pleased with swimming pool and hot tub.
I will recommend Holiday Inn Express to friends and family.
March 5, 2015
Rated 5.0 out of 5.0 by Chellenurse Nic and New
This is a newer property in the chain and therefore up to date and the décor was nice. Would have liked to see the fireplace in the common area working with the temperature in the 30's outside. Also, the large flood lights outside the front exterior could be better aimed as to not illuminate the guest rooms
March 2, 2015