Rated 3.9 out of 5 by 36
Rated 5.0 out of 5.0 by Scrapper200 Friendly staff and super clean!
What a great stay...service was great and the room was very clean and comfortable. Would highly recommend staying at this property.
July 17, 2014
Rated 5.0 out of 5.0 by CLC4:30 GREAT STAFF AND ROOMS
EVER YTHING A THUMB UP THE 'STAFF,ROOMS,FOOD,EXC. ROOM,SWIMMING POOL AND THE LOUNGE AREA BELIEVE ME IF THEIR WAS A PROBLEM I WOULD YOU AND EVERYONE!!!
July 10, 2014
Rated 5.0 out of 5.0 by westtx Great stay
Stayed at the Holiday Inn Express for a few nights and it was a great stay. The room was clean and the bed was comfortable. The staff was very friendly (all staff). Made for an enjoyable visit.
July 2, 2014
Rated 5.0 out of 5.0 by JRB321 Comfortable Stay
Went there to relax and definitely achieved that. Hotel was nice and clean!
July 1, 2014
Rated 1.0 out of 5.0 by BusinessTraveler27 Poor Customer Service
I, unfortunately, share the same experience of some of the other reviewers of this hotel. My company travel agent books our hotels and all charges are supposed to be made to the card on file. When I handed over my personal debit card for incidentals, it was charged the full amount of my extended stay. Almost $900. Not a huge deal, mistakes happen. I made the hotel aware of the situation but when I checked out, the company card was charged and my debit card still had a pre-authorization of the total amount of the stay. Over a period of two weeks, I made multiple calls to the hotel to request they fax my bank a release of authorization. My bank even called the hotel directly but to no avail. I do not know if the staff was negligent or just uneducated on how a pre-authorization works but it took a call to corporate to have my issue resolved. As a busy professional, I should not have to spend my time cleaning up the hotel's mistake. I literally spent hours on the phone over two weeks with my bank and the hotel. It is disheartening how little the hotel did to correct their mistake. I'm just glad it happened to me instead of some poor family or college student that could not afford to have almost $900 held out of their account for two weeks. The hotel's inaction could have meant a late mortgage payment or a student eating ramen noodles for two weeks. I will be paying for incidentals in cash at this location from now on.
June 23, 2014
Rated 3.0 out of 5.0 by macs32 pool heater broken, elevator broken for a while, pancake machine broken, person at desk had facial piercing
I stay at Holiday Inns because they are consistent. This one had lots of broken parts. When traveling with a child in the summer you want the pool to be clean and in good working condition. The indoor pool was freezing because the heater was broken. We were there 2 nights and it was broken both days. We were on the 3rd floor and the elevator went out and I have bad knees. the nice young woman at the desk did get on it and got it fixed after I used the stairs. The pancake machine was broken as well. Lots of broken parts at this location. Had two bad experiences at a Holiday Inn in one month in one state. May need to switch my standard hotel if I hit on another property that is not up to par.
June 16, 2014
Rated 3.0 out of 5.0 by MartinJS An average Business Stay
It's those little things that turn and average stay into one that reccomendable. The Hotel is newish, so all of the facilities are in good order. I did not use it but the swimming pool looked inviting and the room was clean. As a well travelled international business man I think that; cleanliness of room, and comfortableness of sleep, are most important, these were provided; followed closely by availability of coffee at all times, and good news channels (BBC world service is a must) which were not.
It may seem petty to worry about the lack of hair conditioner, but in these days of super security at airports, I try to leave as many fluids as possible at home.
These little things are appreciated by the traveler and would make the difference between so-so and good.
June 15, 2014
Rated 5.0 out of 5.0 Staff
The front staff made our stay remarkable as I was attending a wedding. The staff was very pleasant and did not frown upon our guest of 20 or so being very vocal and at times a little loud. They were very helpful in advising local things to do with a smile on there face the whole time
June 15, 2014