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Rated 4.2 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by Weekly business visitor. I stay here on average two days per week for business. There are several hotels in Jacksonville, but this hotel is entirely non-smoking. I continue to return here not only for that reason, but because the staff are very friendly, helpful, and sincerely want to make your stay enjoyable. Over the last year, I have seen a few new people at the front desk, which is not unusual in this industry, but I can say at this location they are doing something right when you always get top notch treatment from employees, regardless of how long they have been employed. The lobby, rooms, eating area and common areas are always impeccably clean. Visiting the same location as often as I do, you have chances to see a business and their employees at their best and worst. I have not had a bad experience at this hotel. Rooms have a fridge, coffee maker and HDTV's. All furnishings are updated and always clean. Beds are very comfortable with plenty of extra pillows. Housekeeping does a very good job and are consistent, never had to ask for anything. Breakfast due to pancake machine, fresh brewed coffee, pan/link sausage, biscuits, gravy better than average, in addition to typical instant eggs like all hotels these days, yogurt, cold and hot cereals, as well as some fresh fruit, pastries, Eggo-type pre-made waffles and English muffins and juice machine. Manager's meet & greet is one weeknight for two hours with hot wings and adult carbonated beverages, which is another nice way they show customer appreciation. As a traveler who doesn't ask for much outside of excellent service, clean rooms, comfortable quiet sleep and being treated with respect and courtesy, this place meets or exceeds my expectations consistently. November 17, 2014
Rated 5.0 out of 5.0 by An "off the beaten path" delightful experience My wife and I recently took a jaunt up to east Texas just to see something different than south Texas. At the very southern end of the small town of Jacksonville we discovered an exceptional Holiday Inn Express. I got "rock star" treatment from Ginger and the rest of the staff. The hotel appeared to be either new or freshly refurbished. The interior design scheme was spectacular and the place was ultra clean. Everything worked properly which can not be said for many hotels. The bed was comfy, the room was large yet cozy, and even the breakfast was really good. We have stayed at many Holiday Inn Express locations from coast to coast and it has been quite rare for us to have anything negative to say about this franchise. It is also quite rare for us to be so impressed with a particular location as we have grown accustomed to the quality of the entire brand. The Jacksonville, Texas location is a hidden gem. November 2, 2014
Rated 5.0 out of 5.0 by Great service and staff!! I've always enjoyed the stay at this facilty and would recommend it to anyone who desired the things I most enjoy....and that is a place to rest, an attentive, helpful and cheerful staff.....and you have it "in spades"!! Again, thanks for a great 3-day stay!! October 29, 2014
Rated 5.0 out of 5.0 by Great Place to stay Holiday Inn met my expectations. The Staff was Great and was alway looking to greet you with a smile. October 29, 2014
Rated 5.0 out of 5.0 by Great Customer Service We travel though out Texas to watch our daughter play collegiate soccer. When we saw that her game was in Jacksonville we weren't sure about where to stay. But as a IHG member, we took the chance and booked the Holiday Inn Express. We were pleasantly surprised at this location! The area of town was beautiful - across the street from a park! The courtesy of the front desk representative was outstanding. We weren't sure where to eat - she assisted. I forgot a personal hygiene product and you had the item. The room was very clean and bed was comfortable. My only complaint was that I expected a tub and all the room had was a shower. But other than that, the stay was great. I highly recommend this hotel! October 26, 2014
Rated 5.0 out of 5.0 by great staff the holiday inn express in Jacksonville has a great staff it was one of the highlight of our stay they went all out to make us feel welcome feel like we were home October 24, 2014
Rated 4.0 out of 5.0 by Very nice staff Our college reunion stayed here and the hotel was full. The staff and especially the manager (Ginger) was very nice and friendly. Rooms were clean. My only nit was I do not like powdered eggs. However, I would definitely stay here again for our next reunion. October 23, 2014
Rated 4.0 out of 5.0 Nice Hotel but Staff Makes It Better Several (10+) were there for our 40th Lon Morris College Drama Reunion. Since it was our 40th that makes us in our 60's. The hotel was nice, there was nothing like this when we were there, and the staff went out of there way to make us feel at home. I want to commend the Manager on Duty - Ginger. She was like one of us and made sure that every little wrinkle ironed out in a smooth fashion. All of the desk people were nice and accommodating. The one snafu was handled by Ginger quickly and correctly and even when we had a last minute need; she handled it. I had a handicapped room even though I am not handicapped and it was marvelous. If there was one downside to the whole thing the water pressure could have been better but had we asked I am sure Ginger would have figured something out. October 23, 2014
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