Rated 4.1 out of 5 by 94
Rated 1.0 out of 5.0 by UnhappyGuest! Awful Service!
Around 10:30pm someone opened our room door with a programmed key. They said they had also been assigned our room. Frightened my family. I called the front desk and Sam, the person who checked us in, put me on hold. Sam called back almost 30 minutes later with a superficial apology. The next morning after returning to our room after breakfast all of our room keys were disabled.
A reputable hotel does not give out your room keys to others! No security! Worst service ever! Will never stay here again!
February 23, 2014
Rated 5.0 out of 5.0 by jmess4 Perfect for our needs
Very nice staff, clean rooms, decent breakfast. What more could you want.
February 22, 2014
Rated 1.0 out of 5.0 by gseg59 Stay at Holiday Inn King of Prussia
I will NEVER stay at this hotel again! I understand that there was a major power outage! However I am OUTRAGED by the fact that as a Platinum member for many, many years, I was NOT given the same treatment as OTHERS were, and offered help in locating another hotel in your group to stay! There were availabilities! They had my contact information! Instead, I was forced to stay in a COLD, DARK room on the 3rd floor with NO POWER! I WAS NOT ONE TIME offered a solution for breakfast! And might I add the mall directly across the street got their power back on right away! How hard would it have been to OFFER a meal? ANY ASSISTANCE!!! What I received was "There's nothing we can do"! The last day when we finally had enough and located ON OUR OWN another hotel in the group, we asked if we could at least use an extra room, as my grown son was sleeping on the sofa bed, where very cold air was coming in. Their response? "Well, just for this one night!" SERIOUSLY???? There were only about 4 people in the whole hotel, who sadly were in the same situation as us! I was working nearby, and the owner of that business was so appalled at our treatment that they took it upon themselves to contact the hotel to ask what was being done, and why something was not done immediately, as had been done for others! Needless to say, she got the same treatment and answers as I did! She was disgusted and told them she will never be suggesting that hotel to anyone who comes to do work at her business. She even asked what they were going to do to compensate us, and got the same answer that I did - "NOTHING!" She also asked, "Couldn't you even offer them a meal or a few meals so they don't have to be in the cold?" Answer? "NO" And to add insult to injury, I now look in my Rewards Account and see that they gladly took all my reward points, with the exception of the last night, which was reversed when we able to get the heck out of there! And AGAIN, through our own efforts! TERRIBLE WAY TO DO BUSINESS and REWARD your LOYAL customers! Platinum or No Platinum, I say NEVER AGAIN!!!
February 11, 2014
Rated 5.0 out of 5.0 by themongoose No problems
I will surely be staying here again when I am in town. Close to the mall and the turnpike.
February 10, 2014
Rated 3.0 out of 5.0 by beebee0310 Okay stay But breakfast was not good
I had a great stay the free breakfast was not good the eggs did not taste good and the oatmeal was not good either I guess that what you get for free breakfast. They had fruits yogurts pancakes that was good.
February 7, 2014
Rated 5.0 out of 5.0 by Steve3DC6 Best customer service I've received from an IHG hotel
All hotel staff were very positive and attentive to ensuring that I had a positive experience, even though it was short.
January 30, 2014
Rated 4.0 out of 5.0 by ANTOINE0526 A little bit expensive but comfortable.
This hotel is great. Comfy and clean. Front desk staffs are really nice. Even I can't speak English very well but they still try to understand and satisfy my need. Though the price is a little bit higher than I expected.
January 20, 2014
Rated 5.0 out of 5.0 by Donny oldschool value without compromising quality
My son and I came to the King of Prussia area to visit my mother who is in a nursing home in the vicinity.We were only staying one night so we were looking for a basic clean place to sleep and shower.We choose the Holiday Inn based on the internet reviews and illustrations. I would say our overall experience was excellent and we would recommend this facility to anyone looking for reasonably priced lodging.Everything was what you would expect it to be and the staff did their best to make you feel welcomed.We definiitely will return when we visit the area.
January 17, 2014