Rated 3.8 out of 5 by 65
Rated 5.0 out of 5.0 by JEH99 Check-in
I have been staying at this HIE every week for two years. Yes, early on there were things we needed to work on, like I wanted the same room every week. Got it right.
Check in is always very friendly, especially by Moneta! Her smile and welcoming me back each week is "Priceless!"
One thing that is confusing. The first floor ice machine broke 2 weeks ago, close to three. When I checked out 8.14, it was still broke. Did hear they finally got approval to fix it. Seems strange you have to get approval to fix an ice machine. Sure is a pain to have to go to the 2nd floor for ice.
August 18, 2014
Rated 1.0 out of 5.0 by Bonzerilli Highway noise is awful.
If you are going to stay here, be sure to book a king room so you will be on the quiet side. All the queen rooms including the suites are very noisy. otherwise the hotel is pretty much like the other ones in the chain.
August 1, 2014
Rated 4.0 out of 5.0 by DJC22 confortable bed and very quiet!
the staff was friendly and vey helpful! I had a fabulous nights sleep! :)))
July 26, 2014
Rated 4.0 out of 5.0 by Tracy32 NoTowels or Room Service
Nice Hotel & Staff. No Towels in the Room at Check In and no Room Service the next day.
July 23, 2014
Rated 1.0 out of 5.0 by AKA/aka Hotel needs renovations
The carpet in the corridors and room was filthy. We turned back the sheets and found a spider crawling in the bed. The mattress needed to be replaced. You will roll to the middle of the bed with two people in the bed. The room was not fresh smelling. It made us feel like we did not want to touch anything. The furniture was in need of replacement.
July 22, 2014
Rated 2.0 out of 5.0 by CoachBB Great bedding and room. Great staff.
Problems could have been corrected by the next day. They offered to find me another room but none were available within 20 miles at any hotel chain. Great staff
July 20, 2014
Rated 3.0 out of 5.0 by gatorgene Hot Shower
Had luke warm water temp with dial all the way up. Complained to the counter person. She said running out of water is frequent and we should take showers off of
am peak time Asked about a 100% satisfaction policy. She said that H I express had no policy. Back at the room the small sign in the bathroom said they did. O Well!
The rest of our 1 night stay was consistent with prior HI express stays elsewhere. Very consistent.
July 13, 2014
Rated 5.0 out of 5.0 by Boca14 Clean, comfortable and friendly
Clean, comfortable and friendly. Management is responsible for a great stay.
July 3, 2014