Rated 4.2 out of 5 by 51
Rated 5.0 out of 5.0 by BigDog52 Great facility and service
I was very pleased with my stay at this hotel. I am a platinum member and would recommend this hotel anytime someone is in Lafayette. I will continue to make my stay here at this hotel on my new business visits in Lafayette.
February 28, 2014
Rated 5.0 out of 5.0 Satisfaction Guaranteed
We stayed her the night before my daughters wedding along with the rest of the wedding party.
IN addition to our group, there was a local tennis tournament going on and a number of the players stayed at this location as well.
The staff did a great job in making sure everyone was taken care of and our experience was completed by their over the top customer care
We will stay at this location every time we are in Lafayette, LA.
Thanks again Holiday Inn Express
February 26, 2014
Rated 4.0 out of 5.0 by TravelerMary Good vacation home
While touring Lafayette area, enjoyed 3 days at Holiday Inn Express. Room was clean, comfortable and quiet.
February 15, 2014
Rated 4.0 out of 5.0 by Joe Dirt Love the King size beds
My stay with you, like many of your other great hotels all across this country was wonderful. I travel for my job working two to three weeks away from home at a time. My co-workers and I really enjoy staying in your hotels for the breakfast and the king sized beds. It makes it very comforting as we work away from home so much.
My recent stay at your Lafayette south, hotel was just me passing through on my way home. Your staff was very helpful and pleasant. When I arrived I asked if there was a shuttle to the airport I was told that there was, but not on weekends. I asked if they knew of a taxi in the area and was given there number right away. I was also told that the taxi can take 30-45 minutes to arrive at the hotel.
I called the taxi service that night and requested that they be at the hotel at 5:30 in the morning. I called them again at 4:30 the next morning to confirm the 5:30am appointment. I called them again at 5:45am while standing outside waiting and was told that they were only 10 minutes away. The taxi arrived at 6:30am. I had a 7am flight to catch. I didn't make my flight and had to book another flight. That other flight didn't leave Lafayette until late that afternoon and cost me an addition $XXX. My trip should have ended at noon, but instead lasted 18 hours.
I realize that the additional cost of airfare and the 18 hours of travel is not your fault, or the fault of your staff members. However it was clear to me that the dispatcher of that cab company lied to me, knowing that he could not meet my needs and rather than be honest with me and risk losing my business he chose to lie. I'm sure that the dispatcher has no idea of the cost to me in time, money, and inconvenience, but the cab company got their $14 fare.
In my business, contractors and sub-contractors that work for you either directly or indirectly play a major roll in how you are perceived by your costumers. I'm not sure if your Lafayette hotel would want to continue recommending this cab company if this is how they treat your costumers.
I have already moved on putting this behind me, and I'll use this as a learning experience.
I look forward to my next stay at one of your hotels with your friendly and knowledgeable staff.
love the king sized beds
February 12, 2014
Rated 5.0 out of 5.0 by AR15 room
I always like staying at this Hotel ver clean and neat inside all my rooms everytime I stay its always here .
January 29, 2014
Rated 5.0 out of 5.0 by 1Peppie Exceptional customer service
My husband had to make an unexpected trip to Georgia due to a death in his family and had originally planned to stay in Atlanta, but due to the bad weather and freeway closings he was forced to stay in Layfayette for the night. The Holiday Inn reservationist canceled our stay at the Atlanta location(which was actually supposed to be non- refundable or cancelled) and was able to get him a room, and not lose the money for the original reservation. We were so grateful they were able to do this and on a really short notice. I will recommend my family and friends to Holiday Inn and relay the wonderful customer service they provide. You rock Holiday Inn!!!!
January 28, 2014
Rated 5.0 out of 5.0 by Mathew67 Great team
Everyone was very responsive. Ms Yvonne was very helpful. Front desk accommodating. Worth driving from I-10.
December 24, 2013
Rated 5.0 out of 5.0 by Kp48 Nice room and good breakfast
The hotel was nice, clean and convenient. The beds were comfortable. The continental breakfast was good and much appreciated. The lady in charge of it went above and beyond to make sure that we were taken care of.
December 3, 2013