Rated 4.0 out of 5 by 148
Rated 3.0 out of 5.0 by BBlack1 Comfortable bed and great service
Travel to Laurel for combination business and pleasure. Hotel stay was comfortable, check in was easy, nice quite area. would stay again, if in area.
October 1, 2015
Rated 4.0 out of 5.0 by no nickname please comfortable bed
I slept very well after a long day. the room was quiet and dark which is just the way I like to sleep
September 25, 2015
Rated 5.0 out of 5.0 by Jerry9440 Sept Stay
Hotel & Staff were great couldn't ask for better accommodations. They we're changing the carpet in the halls but did so quickly, quietly & with no inconvenience to the guest.
September 21, 2015
Rated 1.0 out of 5.0 by JenNicole7982 DO NOT GO HERE!
I love this brand hotel and thought this would be a great stay according to the pictures online. Once we walked in, you could smell a bad odor that never went away. Went up to our room and it was so hot in the hallway. The carpet was dirty and stained. The table in the hall was dusty with sticky fingerprints. The mirror was smudgy. Walked in our room and it was an overwhelming smell of cigarette smoke. We tried to get another room, but they said that was the only one left. We wasted our rewards we had been saving for years on this disappointing room. We couldn't find another hotel in town so we had to stay even after we complained. Went to try the pool and hot tub. The hot tub was green and had foam with dirt or some sludge on it! The pool was cold and smelled bad. Never, ever staying here again. Makes me question our loyalty to this name hotel.
September 3, 2015
Rated 5.0 out of 5.0 by JC911 Happy customer !
Not a problem encountered by me at HIExpress in Laurel ! (I've stayed at a lot of hotels/motels around the country in my business and could tell some real stories about some of them !) Only issue was the breakfast was not so great !
September 2, 2015
Rated 2.0 out of 5.0 by bbcg2013 Not recommended
I am an avid Holiday Inn Express customer. I am a part of the rewards program as I stay there so often. However, the experience at the Laurel, MS site was so disappointing. The lobby makes you believe that the hotel is nicely updated but it's just a disguise. There are stains everywhere; all over the carpets, walls, and doors. In the room I stayed in we had dead ants piled up in the bathroom as the Housekeeping staff did not see or care to clean them up before our check in. The following morning we found live ants in the bedroom area. I informed the front desk of the issue as to not assign another customer that room until it was properly cleaned or sprayed and the response I received was rather dull with a generic "I'm so sorry, we haven't had problems with ants on THAT side of the hotel"...note to self, it must be an issue.
August 24, 2015
Rated 5.0 out of 5.0 by Kenny 55 Great Hotel Stay
In town for business . The hotel is very nice , great employees great food , excellent stay !
August 21, 2015
Rated 2.0 out of 5.0 by kennith52 poor maintenance
stayed on the 2nd floor a year ago and this year the carpet was dirty and stained last year was expecting the carpet to twice as dirty this year
the pool had foam floating on the top of the water
the shower stayed on (half way) could not take a bath
the only good thing was the beds looked clean
August 18, 2015