Rated 4.3 out of 5 by 138
Rated 3.0 out of 5.0 by BReedy No maid service...
I was disappointed in my recent stay. My non-smoking room smelled like smoke and when I returned the second night, the maid had not been in. I have stayed here in the past, and had not had any problems before.
August 23, 2014
Rated 5.0 out of 5.0 by Coffey2 Stay at HOLIDAY Inn Express
Comfortable bed , clean room great service everything was perfect !!
August 14, 2014
Rated 5.0 out of 5.0 by sharon02 Excellent place to stay
The motel is clean and secure in all areas. My elderly mother-in-law traveled with us and feels "safe" at this motel. The beds are very comfortable and we did not hear any outside noises and we were across from the elevator. This is a fairly new motel in the area and we have stayed here several times before and will stay here again. The staff is great - even giving us driving directions to nearby restaurants. Even the maid service was excellent and they were always ready to assist us with anything we needed.
August 14, 2014
Rated 3.0 out of 5.0 by CWHITE190 Nice hotel, but don't bother with breakfast
I travel frequently with my family and for business. If I have an issue with something about a hotel stay, I give my feedback to the staff in a courteous manner. During this stay, the breakfast buffet ran out of food by 8:30, when it was open until 10. When I asked the kitchen staff if more food was going to be brought out, she laughed at me and told me that she had to save food for the next morning. I have never been treated so rudely in my life. When I expressed concern to the front desk staff, I was told that it was the kitchen staff's call whether to prepare additional food and was told we should have come down earlier if we wanted to eat. Luckily there was a McDonald's close by so my kids could have something to eat for breakfast, but please don't stay here and expect to be fed by their horrible staff.
August 13, 2014
Rated 1.0 out of 5.0 by Emma1006 Problems at HLX lexington N.C.
Having called directly to Holiday Inn Express Lexington in May 2014 to make reservation over the phone, and not having a printed hard copy of the reservation. To avoid any problems On Aug 5th a/m I called to confirm my reservation for two queen size bed room, for one night for Aug 6th. The same person at Holiday Inn Express in Lexington NC gave me the same confirmation number as my original reservation confirmation number that was made THREE MONTHS PRIOR. Checking in when well until I opening the door to the room (ONE KING SIZE BED). I returned to person at the deck. his statement was I made a reservation for a king size bed(excuse me but I made both calls talked to the same agent and the reservation was for three adults and two queen side beds,( its was confirmed on Aug 5th) I was told they had no rooms with two queens size. It was around 3 in the afternoon. I did not make the mistake y’all did all I wanted was the room. Amazing they found a room for us.
Now for the. BIGGEST PROBLEM if anyone has had or has back, shoulder or hip problem or surgery with ether DO NOT STAY HERE , the beds are the cheapest mattress I had were lay on they gave my wife and I no support.
On the plus side the facility ground and lobby was very well keep. to bad they have never lay on the guest beds
August 10, 2014
Rated 5.0 out of 5.0 by ButchMc Clean, comfortable and friendly
Beautiful place, great people, will definitely visit next time in Lexington area
August 7, 2014
Rated 3.0 out of 5.0 by tb100 Needs some improvement
Housekeeping and breakfast option, as well as check out services have room for improvement.
August 5, 2014
Rated 5.0 out of 5.0 by Havelock1 Comfortable and Very Friendly Staff
It is good to experience quality service that is consistent with the Holiday Inn Express Brand. My group and I have consistently lodged at Holiday Inn Expresses throughout North Carolina over the last four (4) years and have been very satisfied. I look forward to staying with Holiday Inn Express again this year as well as the next.
July 31, 2014