Rated 4.3 out of 5 by 144
Rated 3.0 out of 5.0 by KB166 Check in Staff - Unsatisfactory
Check in process needs to be reviewed and updated. Having multiple parties wait until 4:05 to be checked in while the lobby filled up with arriving guests was not pleasant. And, the staff did absolutely nothing to try to help ease the situation. I would say that not ony did they not help, one in particular was rude. If it were not for the check in staff, I would have rated this hotel very high.
September 5, 2014
Rated 3.0 out of 5.0 by KB166 Miserable check in process
Arrived at the hotel at 3pm after a long drive. Many checking in were attending the same event at Childress Vineyard. The staff was unaccommodating, and would not allow any one to check in prior to the 4pm check in time posted. The lobby quickly filled up with waiting guests but the staff would not budge until 4:05pm at which time they started to assign rooms. The room was fine but waiting for an hour with many other waiting guests seemed quite unnecessary and not particularly customer focused. I would not stay nor would I recommend this specific hotel again.
September 4, 2014
Rated 4.0 out of 5.0 by Gardendaze Almost perfect
This hotel is a lovely facility, and I have addressed the unusually intrusive smoke alarm flashing light with management. Once that is addressed, I recommend it, from the ease of access to the lovely view of a vineyard outside the window.
September 3, 2014
Rated 4.0 out of 5.0 by Mourner Best in Lexington!
The staff are extremely courteous and helpful. The breakfast bar and dining area are very clean. Offers a great selection of food. The room was comfortable and clean. We've visited Lexington three times over the past few years and always stay at this location. For those that want more than fast food and BBQ, I highly recommend lunch at the Bistro located in Childress Vineyards.
September 3, 2014
Rated 5.0 out of 5.0 by Little John 52 Great experience.
Great stay for 2 nights. Rooms comfortable and staff very friendly. Property extremely clean with excellent light breakfast buffet. Will stay again and highly recommend this property in the Lexington, NC area.
August 30, 2014
Rated 5.0 out of 5.0 by Pincushion Nice facility
Good place to stay with access to the attractions in the area
August 28, 2014
Rated 3.0 out of 5.0 by BReedy No maid service...
I was disappointed in my recent stay. My non-smoking room smelled like smoke and when I returned the second night, the maid had not been in. I have stayed here in the past, and had not had any problems before.
August 23, 2014
Rated 5.0 out of 5.0 by Coffey2 Stay at HOLIDAY Inn Express
Comfortable bed , clean room great service everything was perfect !!
August 14, 2014