Rated 3.9 out of 5 by 99
Rated 5.0 out of 5.0 by Jaguar99 Outstanding Personal Service
Arriving late; of course, at the end of a lengthy drive, I struggled through the ice and snow and wind and snow fog and more....I found a very receptive person on the front desk.
It was the start of a good nights rest; which is , why we stay at HIE!
March 2, 2015
Rated 5.0 out of 5.0 by travellite4 Great place to stay
Very Nice hotel...highly recommend if travelling along I-44
February 18, 2015
Rated 5.0 out of 5.0 by SWAM1946 GREAT SERVICE
GREAT PEOPLE AND THE BREAKFAST IS APPRECIATED AND VERY GOOD. IT IS NICE THAT WHEN I GET ON THE ROAD I DON'T HAVE TO STOP FOR COFFEE OR BREAKFAST.
February 18, 2015
Rated 5.0 out of 5.0 by Bill Shreck Very Pleasant Stay!
The staff was very friendly and helpful. Our room was very nice and comfortable. The breakfast was good and we will be sating there again! I would recommend this hotel to anyone looking for a great place to stay!
February 13, 2015
Rated 1.0 out of 5.0 by Hammered Hammer House
Hotel is under construction and the crew started hammering on the floor of the second floor at 7:45AM and the hammering could be heard throughout the entire hotel but management did nothing to stop the early noise. I suggest waiting a couple more months before staying at this hotel.
February 9, 2015
Rated 1.0 out of 5.0 by Bibi22 Under Construction
This hotel is under construction. Even though the staff are very nice and friendly and try to accommodate, I would not recommend staying here until the renovation is over. Should be great then.
January 17, 2015
Rated 5.0 out of 5.0 by Jeff429 Great service
Even though they were revamping the hotel it was still clean and the staff was very helpful. We have stayed here several times and enjoyed it every time. We will be back soon.
January 15, 2015
Rated 1.0 out of 5.0 by Baffled Worst IHG experience of my life
I was tired of driving and pulled into the next IHG hotel I came across and happened to stop at this disaster of a property.
I walked into a deconstructed lobby. They called it renovation, but I think of it as 'how dare you charge money for this experience'.
I asked for a room anyway, presented my credit card and IHG Platinum Ambassador card. The clerk couldn't pull up my profile on the computer and and asked me to make a reservation online. When I asked for the wifi login information he said he could not give it to me because I had not yet checked in and no room number to attach to a login. So with just 2 bars of edge cellular service I eventually made the reservation. He pulled it up , but then couldn't get the system to accept my AAA rate. He then said he'd been there just 2 days and would have to call his manager on the phone. They could not work it out on the phone.
Eventually they agreed that they'd give me a room and the night auditor would figure it out and contact me when he had.
My room was an outdated icebox. The bathroom was disgusting. I turned the heat to max and it continued to blow high volumes of cool air. While the air was in fact warmer than the air already in the room, the room was not warm even in the morning when I checked out. I spent half the night in a hot shower and tub to gain warmth.
I must add that I had asked to upgrade to the king suite, but it seemed the manager that the clerk was talking to on the phone on check in was dead set against me getting it even though it was clearly available. Still have no idea what that's about.
The general manager did offer to comp my room, but that will not make up for the night I had, so I declined the comp and let her know that she would hear about my night again in my review.
January 7, 2015