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Rated 3.9 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by Pleasant stay not far from mansions The hotel is a bit pricey, but if you find a rate drop they will make the adjustment for you. The hotel is a close drive into town, located near similar hotels and a few strip malls and fast food chains. There is a goat farm close by worth visiting and this hotel is on the way to the mansions. Beds are very comfortable. Because the hotel is close to a Chilis restaurant, you will hear their customers at all hours in the parking lot. Guests can also be heard walking through the halls if they talk loudly. Even so, I had a great night's sleep. They never replaced the towels or even refolded them after a day's use and they only provided one towel per guest, even though on my reservation I asked for extra towels. They didn't wipe around the sink or counter area every day - makeup powder was still there the next day. Breakfasts are full of choices, although the fruit, yogurt, and oatmeal are really the best choices. The kitchen staff worked tirelessly replenishing all the items offered throughout the breakfast hours. September 3, 2014
Rated 3.0 out of 5.0 by Disappointing Brown water came out of the tap. Hasn't been updated in awhile and didn't get fresh towels? September 2, 2014
Rated 5.0 out of 5.0 by Excellent hotel Great hotel very well worth the price! Great beds, food, decor, and food! We will def stay again when in area! August 30, 2014
Rated 5.0 out of 5.0 by Very accommodating, professional staff We often stay at the middletown, ri property. The management & staff are helpful, try hard to please and professional. I have recommended this property often..,a good value, location and service. It was unfortunate that the air conditioning wasn't working properly this past visit. That said, the staff immediately tried to rectify the situation. They stated they would be installing new units Had it not been for the air conditioning problems, I would have rated them excellent on all line items. The manager runs the property extremely well, hires excellent staff and is very professional and knowledgable I will definitely return!! August 29, 2014
Rated 5.0 out of 5.0 by Weekend in Middletown/Newport I thought getting a room in Newport in August would be impossible. Holiday Inn made it work.. The check in was painless. The reception staff were most courteous and friendly and each time you passed the front desk, I was asked if I needed or wanted anything or was everything ok. The room was more of a suite and much larger than expected. Living room and bedroom were furnished very nicely with flat screen tv's in each area and the rooms were very clean. The complimentary breakfast had good variety and the staff took pride in replacing food trays before they were empty and they were very polite to me and other visitors to this property I would try for a room in this property again when heading to the Middletown/Newport area. August 28, 2014
Rated 1.0 out of 5.0 by Completely dissatisfied. One suite as reserved was not what we were provided upon check in. The other suite was filthy, had a foul odor of stale alcohol and dirty human smell. We would not walk without shoes and but for the late hour, would not have stayed. The other suite that I reserved was supposed to have two separate rooms for sleeping and was simply a King with a pull out couch. Further, that couch had torn upholstery with stuffing exposed and within reach of my 10 month old grandson. We were in town for a wedding and changed rooms the following morning. Had to leave the window open for some fresh air to minimize the odor. Staff was extremely disorganized and seemingly not empathetic with our complaints. They could not generate our bill upon check out as the poorly trained front desk employee, who had admittedly been working only for two weeks, did not know how to handle the account. The supervisor that I insisted she call to try and resolve would not be in until later that afternoon, after our departure, failed to call me as I was promises she would, to deal with the inaccurate and then open bill. I have still not heard from the hotel and need to call to inquire if the billing issue has been resolved or if I was charged in excess of my actual bill. August 28, 2014
Rated 5.0 out of 5.0 by Terrific breakfast, clean room and friendly staff We stayed at the Holiday Inn Express while on vacation. The facility is well-located, with free parking and a free breakfast. Everything was clean, and the staff is very friendly. We would stay here again. August 27, 2014
Rated 5.0 out of 5.0 by Nice Just a nice clean place to stay with excellent staff. August 23, 2014
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