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Rated 3.9 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Nice Just a nice clean place to stay with excellent staff. August 23, 2014
Rated 1.0 out of 5.0 by Lacks cleanliness and unprofessional staff I recently stayed at the Holiday Inn Express and had a very poor experience. I was part of a wedding that weekend and hoping to do an early check in before the rehearsal. On calling to see if early check in was available I was told it would not be possible after being put on hold for 5 minutes. I arrived with a group from a wedding party around 1:45pm at which time I was told a room would be ready for me in 20 minutes. We left the hotel at 2:45pm and the room was still not ready. On returning from the rehearsal after 4pm (check in was at 3pm) I waited in a 15 minute line only to find out the room still was not ready. Many members of the group were waiting for rooms to be cleaned up until 5pm despite the check in time of 3pm. When I arrived in my room the bathroom had an odor of urine which led me to believe it hadn't been properly cleaned. In addition the next day rather than enter the room to clean the housekeeper asked in the hallway if I needed anything, and when I responded towels said she didn't have any available. I'm not one to normally write a reviewe, but this was such a negative experience I felt the need to share and prevent someone else from experiencing this hotel. August 19, 2014
Rated 5.0 out of 5.0 by Great location - very nice accomodations. This was my second stay at this hotel. The location to all of the area attractions is perfect. Not too far from anything and an easy drive to all the Newport RI Mansions, Waterfront, and shopping. When I return to Rhode Island, I would definitely choose this hotel again. The breakfasts are okay, scrambled eggs, bacon, sausage, pancakes, bagels....juice, milk, cereal. They pretty much have it covered. If you get the cinnamon buns when they are fresh and warm, they are fantastic. The front desk personnel where very friendly and helpful. August 18, 2014
Rated 5.0 out of 5.0 by Conveniently located in Middletown/Newport, RI For the location, price and comfort - this is a nice option. I'd recommend to friends and associates. August 15, 2014
Rated 4.0 out of 5.0 by trip hotel is nice the prices are not. try to get all discounts possiable August 15, 2014
Rated 2.0 out of 5.0 by Holiday Inn Middletown RI Was not very happy with my stay at the Holiday Inn Middletown RI. I traveled with my children and grandchildren. I would have left but could not find any other accommodations. Holiday Inn Middletown RI needs a complete make over. Starting with the parking lot. As you pull up to the front door there is nothing inviting. I must say everyone of the staff was excellent. The elevator broke and they had it fixed within a few hours. The breakfast room was dirty. Food from the day before still found on the floor. Bananas rotting in the fruit bowl. Was not happy with this hotel and will not return. August 15, 2014
Rated 3.0 out of 5.0 by Good price but that's it ! Stayed here for our son's wedding in Newport. Waited about 1/2 hour to check in because staff was too busy talking. Had to switch rooms the next day because warm air was blasting from the A/C all night - warm and it would not shut off either. One of the cleaning staff came to check it and said at 4 pm that the 'engineer' had left for the day. They changed our room the next day and someone knocked on the door because they had given him the same room. There are plenty of other hotels in Middletown RI to stay in that are probably better for the same price range. August 12, 2014
Rated 4.0 out of 5.0 by good location Very pleasant experience. Thank you. Love the area and we were close to everything we wanted to see August 12, 2014
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