Rated 3.6 out of 5 by 87
Rated 4.0 out of 5.0 by Howardfromnj Not as good as other Holiday Inn Express Hotels
I have stayed here several times, but this was the worst. They upgraded me to a great 2 room suite. It was absolutely freezing inside the room. The two heaters were turned OFF. The Wall thermostat did not work in the living room area.
The vent in the bathroom area had 1/4 inch of dirt and grime on it.
The pool was closed for renovation, but the hotel did not tell me when I made the reservation directly with the front desk the day earlier.
Finally, the breakfast...there was no hot food. the Desk said that they needed a part to fix their oven, and it was ordered days ago. why did they not tell me there would be no hot breakfast when I made the reservation. Does that explain why the juice was just water and the pancake machine did not work either?
Rather poor for what is normally a first class operation.
They did not even note I am Platinum when I checked in.
November 27, 2013
Rated 3.0 out of 5.0 by aspymom clean comfortable and a minor disappointment
I was visiting Newport with my sister picked this hotel because it had a pool and hot tub. My sister has a bad leg and we thought it would be great after doing the tourist thing all day to relax. We checked in and the pool is out of service. In this time of constant e-mails and confirmations WHY weren't we notified??? I just find it annoying! Other than that our visit was fine.
November 16, 2013
Rated 4.0 out of 5.0 Nice room and very friendly staff
The accommodations were very good.....very friendly staff.....it's a good location, easy to reach with ample parking.....only 3 miles from downtown Newport....we had no problem at all with a late checkout......would definitely recommend it.
November 4, 2013
Rated 3.0 out of 5.0 by Glick Senior getaway
Room was ok with some minor issues which were corrected. Breakfast was good but cold. Business room get a D- as computers did not work well at all. Overall, though we had a quiet stay and that is what we really wanted. This was a repeat visit for us and hotel shows some signs of wear and tear from last time.
November 2, 2013
Rated 1.0 out of 5.0 by Lucielin exceptionally helpful staff
Breakfast choices were excellent, I especially enjoyed the cinnamon rolls. The staff worked to keep the food fresh and hot.
My room was clean every day with fresh towns. I requested that sheets NOT be changed every day and this request was honored.
A staff member called our favorite place for dinner and got a reservation for us. She was not busy with other guests when she offered to call for me. I felt this was beyond what I had expected of her and I was most grateful for her help.
HEI will always be my first choice when making reservations. I have stayed in this Inn before and found it much improved this time.
October 30, 2013
Rated 3.0 out of 5.0 by Roxy1234 Shop worn and old
I've stayed at a lot of Holiday Inn express locations, but this one needs a facelift. It seemed very old and dirty. The shower smelled, the bed was very saggy and soft. It just felt dirty.
October 26, 2013
Rated 3.0 out of 5.0 by JZ64 not quite what I expected
As a Platinum member for many years, I am used to my room being ready and my check in process to go fairly quick. That did not happen. As took the corner I saw the sign on the pool "Closed for service". That ruined my evening plans to relax. At 6:45 am someone knocked on my door, not once, but twice. Since I was up I thought I would check and see if the pool service was completed so I can go for a morning swim, it wasn't.
Overall as a longtime Platinum Elite member I expect to be appreciated. Many other chains would love to have my business. I was really disappointed.
October 23, 2013
Rated 1.0 out of 5.0 by DisappointedCustomer2013 This is one Holiday Inn to pass up!!!
My family has stayed in Holiday Inns along the East Coast in New York, New Jersey, Pennsylvania, Virginia and North Carolina. We came to rely on the Holiday Inn brand for it's cleanliness, many amenities, good customer service, comfy beds, free and delicious breakfast, and affordable rates. The Holiday Inn of Middletown is a roach motel! The "non-smoking" room reeked like a giant cigarette; the smell was embedded in the sheets and towels. A cot needed to be brought for our daughter since at booking we were given misinformation about the room being a king suite with a sofa bed. We open the cot and there's a dirty t-shirt and hanger. The room could not be changed because they just completed a "total turnover". When we called the front desk to obtain new blankets it just rang and rang. No one ever answered. We were so disgusted by our room that we didn't stay for the complimentary breakfast. If this had been our first experience with Holiday Inn it would certainly be our last. I am disappointed that Holiday Inn is no longer a brand I can simply rely on when looking for hotels.
October 23, 2013