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Rated 4.3 out of 5 by 106 reviewers.
Rated 4.0 out of 5.0 by Woman @ the front desk was terrific and understanding On 10/10/09 I stayed at this Holiday Inn Express for my daughters near-by wedding. Unfortunately, on 11/11/14 I stayed in the same hotel for the funeral of my grand daughter who passed after only 50 hours on earth. When I checked-in, I explained the situation to the lady at the front desk. I don't remember her name but she could be described as having black hair, black glasses and was tall and fit. She could not have been more compassionate and understanding. She made a bad situation a bit more tolerable. Some hotels don't realize how important that initial introduction can be at times. Kudos to her! Overall, it was the right hotel for the time. November 15, 2014
Rated 5.0 out of 5.0 by clean room Was gladto stay here a few days while I was seeking housing in Richmond November 7, 2014
Rated 5.0 out of 5.0 by Clean room and friendly service Reliably clean room. Staff very helpful with late checkout. November 4, 2014
Rated 5.0 out of 5.0 by Holiday Express Richmond-Brandermill-Hull Street This was a nice surprise. Just a tad bit stressful getting to this hotel on the 4 Lane Hull Street, but I was able to turn around and get in the right lane and turn into where I needed to be to get to this Holiday Inn Express. The staff, Karen and Jhony were warm and welcoming and helpful. The room was beautiful! I asked and this hotel has been recently renovated. Breakfast was good. I yelled at the TV in the breakfast room. Chris Christie was on and he was yelling, so I yelled back. I just feel cleaner when a successful hotel chain invests in upgrades and provides beautifully renovated rooms - with just one note, not everyone likes over-fluffed giant pillows - hurt my neck, but they looked pretty. Bed, TV and Bathrooms - beautiful. I closed curtains and put a towel in the crack of the door on the floor to try and darken the room. I hope to find more nice updated affordable Holiday Inn Express hotels like this in my travels - with very nice and helpful staff. November 2, 2014
Rated 4.0 out of 5.0 by Compare to HI express in Harrisonburg We just love staying to HI express. Locations are usually great, room is clean, prices are fairly competitive. Just a quick note that we also stayed in the Harrisonburg, VA hotel on this trip and the breakfast there was fresher, hotter and better tasting., November 1, 2014
Rated 5.0 out of 5.0 by Welcoming touches The hotel provided small touches that made the stay extra special. Upon arriving at check in, there were warm chocolate chip cookies waiting. At our room, there were starlight mints on the bedspread. Everything was neat and clean, and the hotel was quiet. The breakfast food quality was very good, and overall, we would stay here again. October 29, 2014
Rated 5.0 out of 5.0 by Great breakfast We stay here quarterly to see our grandkids. Great location, great breakfast, sometimes a little noisy with big groups. October 28, 2014
Rated 5.0 out of 5.0 by Made our celebratory weekend worry free My husband and I stayed here during our daughter's recent wedding weekend. From the moment we arrived the manager and her staff were welcoming and accommodating. The staff helped unload my car and assisted me with the multiple cart loads. The hotel gift bags I made were efficiently passed out to other hotel wedding guests with ease by the front desk clerks. The cleaning staff were very helpful in supplying items forgotten by some of our party guests. Our very hectic weekend was eased by the competency of the hotel staff (particularly the manager) in answering questions regarding the local area and pointing us in the best direction for restaurants, dry cleaners, shopping and even local hardware stores. As we were at the hotel for a large celebratory weekend, many of our family and friends from all over the country and even outside the country were staying at the hotel also. The breakfast area was a great meeting place for everyone and made for a good spot to plan for daily events. I was impressed with the staff's ease in handling such a large group and the quality of the hotel overall. October 25, 2014
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