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Rated 4.4 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by Pulled out Sofa bed Everything was wonderful,including the staff! The pull out sofa could have used all little more "cushion". We have stayed at this location for several weekends due to a very important situation. We notified the staff that No One from the 'outside" was to inquire about our stay due to the serious situation we are dealing with. At one point I went to the desk to ask a question about our room and was very surprised at how well they handled the entire situation. Had I been someone trying to find out info about our stay, I would have had No luck because the staff was very discreet,which I greatly apppreciate! They did as they should have and only when I confirmed more info did they discuss with me what I was inquiring about. Also due to certain circumstances we needed to have a late check out and they accomodated us in that respect too! They should be highly commended! August 15, 2014
Rated 4.0 out of 5.0 by Great stay in Parkersburg This Holiday Inn Express location was easy to access, quiet, and comfortable. The staff was also friendly. Internet worked great, and they offered a pool, fitness center, and free breakfast. I definitely recommend this location to others. August 13, 2014
Rated 5.0 out of 5.0 by Excellent hotel Very impressed with the overall quality of this hotel. Staff was inviting and friendly. The breakfast was as good as any breakfast I have had anywhere; which includes restaurants. The room was very comfortable and clean. Highly recommend this hotel to anyone traveling through the area. August 11, 2014
Rated 1.0 out of 5.0 by Room was too close to Freeway Noise Room was at the end of the hall next to freeway, too noisy and no sleep. The rest of the hotel was great, daughter used the pool and enjoyed herself, it was a great temperature. Room was nice, although, I could smell the cigarette smoke from where they tried to cover it up from a smoking room to a non-smoking room...you really can't just cover it up, it needs completely redone. The hotel was nicely decorated and very clean. The shower curtain could be improved upon as it let water on the floor with both showers...nice shower head though and plenty of pressure of the water. Other than no sleep and housekeeping knocking on our door a couple of times when I had no sleep and didn't want to get up, as I forgot to put the no disturb on the door...it was a nice hotel stay...I just will never ever stay on that wing again and if so, will find another hotel room at another hotel. August 10, 2014
Rated 5.0 out of 5.0 by Awesome customer service! We had an excellent experience at this HI Express location! It was very clean, well maintained, and the service experience was outstanding! I had an IT issue with my laptop and could not access the internet. The evening clerk was able to refer me to a free hotel-sponsored IT service that was quick to resolve my IT issues allowing me to gain internet access and complete my business! The service of this staff member exceeded our expectations and was instrumental in ensuring a pleasant and productive stay! August 6, 2014
Rated 3.0 out of 5.0 by Poor customer service You would think that brand loyalty stands for something. The front desk staff was more interested in eating potato chips than waiting on a platinum ambassador. Then, put us in room by the elevator ! Not recognized as a loyal member. Staff needs training. July 30, 2014
Rated 5.0 out of 5.0 by Clean and quiet The welcome staff was responsive and accommodating to my check in especially since I had made the reservation for the Mineral Wells in TX. Both locations accommodated my error with a room for the night and a no penalty cancellation on the other end. July 24, 2014
Rated 5.0 out of 5.0 by very clean hotel with a great an friendly staff I stayed here for the weekend while working in the area. The staff takes pride in this facility and works hard to make sure your stay will be comfortable. The next time we are sent to work in this area, I will try to get booked here again. July 23, 2014
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