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Rated 4.3 out of 5 by 117 reviewers.
Rated 2.0 out of 5.0 by No how water in Shower. Hotel night manager gave us a credit for the stay. At least this showed he was concerned. He also said he would have some one look at it but we were already dressed and ready to check out. He also offered us another room to shower in. My wife was very upset. At least we had hot water in the sink and I was able to shave. This is the very first unpleasant experience I have had at Holiday Inn Express. August 14, 2014
Rated 1.0 out of 5.0 by Don't ever stay here! I checked into the room and then went out to eat with some friends, so by the time I got back to the room, I was really tired and just wanted to sleep in a clean, comfortable room. As soon as I pulled the comforter back, there was a "questionable stain" on the sheet. Then I saw hair on the pillows. This is so gross. How hard is it for housekeeping to do their job and change the sheets and pillowcases after every stay? Instead of going through the hassle of having to change rooms so late in the night when all I wanted to do was go to sleep, I didn't make the front desk give me a new room. I ended up sleeping on the side of the bed without the stain and choosing one hair-free pillow and throwing the rest on the floor. I was totally grossed out and didn't sleep well. I have stayed in many Holiday Inn Express hotels and this one was absolutely the worst. The next morning I went to breakfast and the food left a lot to be desired. The bacon had no flavor and was overcooked, the cinnamon rolls had a weird flavor that was off-putting. I would HIGHLY RECOMMEND staying at any other hotel. August 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I enjoyed my stay ay Holiday Inn Express in Montgomery. I had business to attend to and the staff was very helpful with any questions or locations I had inquired about. I was called in my room and asked if the place was in excellent condition with in 5 minutes of me arriving at my room. August 11, 2014
Rated 5.0 out of 5.0 by Great staff, and great room! Front desk manager was fantastic to our group! Helped us order pizza, and let us eat in the breakfast area. She was so helpful, and made our stay wonderful! August 5, 2014
Rated 4.0 out of 5.0 by OUTSTANDING Rooms, breakfast, bed perfect. interior of building was being painted during my stay, but with the exception of a few paint fumes in the hallway...perfect August 5, 2014
Rated 3.0 out of 5.0 Renovationing Painting smell everywhere, loby is too small. However, the staff was so nice and kind. Average room quality, but the price seems pretty high than value of sleep. August 2, 2014
Rated 5.0 out of 5.0 by Great Experience! The staff here were amazing! Very attentive and gracious. Excellent location and area seemed really safe. Not far from shopping and major highway with access to downtown. Wonderful experience again! July 31, 2014
Rated 1.0 out of 5.0 by The smell of paint The experience at the Montgomery, AL HIE on Wednesday last week was truly wretched. I was assigned a floor actively being painted. I was not advised on the web or upon checkin that that floor, and indeed the door frame to my room was being actively painted as I walked up to the room. I know that walls must be painted. This complaint is not about the bad timing of re-painting and my visit to Montgomery. The complaint has to do with the lack of communication. Nice poster boards in the lobby describing the upgrades are not sufficient communication. Because of this awful experience, I will give serious consideration before using HIE in the future. I accept much of the blame myself for this experience as I did not ask to be put on another floor (I was not sure if the other floors were being painted). It was late and I decided to tough it out. July 27, 2014
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