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Rated 4.5 out of 5 by 23 reviewers.
Rated 5.0 out of 5.0 by Very nice comfortable room. Excellent buffet breakfast We visited Montgomery, AL for our Grandson's college graduation. Holiday Inn Express provided us with a wonderful room, great breakfasts and very good internet access. We will return to this really good value location. May 14, 2013
Rated 4.0 out of 5.0 by Not exceptional but not bad for a good nights' rest It may seem like a trivial matter, but as one who travels extensively and is a Platinum member, it would seem fitting that I would be recognized as a Platinum member. I was not recognized as one at this property, and I did not receive any complimentary items. The breakfast was satisfactory, but overall the quality of food, and food choices at HI properties is in decline. This property was no different. The staff was very friendly (except for the matter above) and tended to our needs in a timely manner. I was traveling with my family, including 5-month old grandson, and we were able to rest. That was the most important thing. May 14, 2013
Rated 3.0 out of 5.0 by Disappointment for Priority Club Member I travel frequently with business and always try to stay in a Holiday Inn Express. I have stayed at this hotel on two separate occassions. Each time I stayed here I was not welcomed as a Platinum Priority Club Member and was not offered even a bottle of water. Furthermore, I made my reservation on line for a King Room and was put in a double room. When I mentioned it to the Manager on duty, he just sort of shrugged and said that it was how the reservation came through to them. Even after I shared my confirmation email that stated that I had reserved a King he said that he knew it but that is not what they got on their end. He made no offer to switch my room for me. The hair dryer in the room only blew cold air. It wasn't awful but was not the quality that I expect as a Platinum Priority Club Member. May 13, 2013
Rated 5.0 out of 5.0 by WONDERFUL EXPERIENCE AWESOME SERVICE AT CHECK-IN -- GREAT ROOM ~ WONDERFUL BREAKFAST BAR, WHICH STAYED WELL STOCKED!!!!!ONE OF THE BEST HOLIDAY INNS I HAVE EVER STAYED AT! April 23, 2013
Rated 4.0 out of 5.0 by Excellent visit We usually stay at the HIE in Opelika as it is closer to the destination we visit frequently. However, that hotel was full so we stayed at this location instead. WOW, what a difference! The beds at this location were much better than most. Even with several high school sports teams in the hotel we weren't bothered by them. We were graciously welcomed even though it was 9:30 when we arrived (other locations aren't as welcoming at this time of night). The front desk attendant had our key cards waiting for us and offered us a drink to take with us to our room. I hate that I forgot her name but she would make the visit by herself. One disappointing thing was that I did request for extra pillows when I made the reservation but we did not receive them in our room. Of course, this is minor but as a Platinum Elite member with a reservation made a week in advance, I would have thought this request would have been met. Overall, a great experience. I would stay here again. April 22, 2013
Rated 5.0 out of 5.0 by SUPER STAFF I travel all over the USA and this feels like home. The staff remembers your name and always has a smile and willing to help make your stay the best it can be. April 17, 2013
Rated 4.0 out of 5.0 by Great Staff The front desk staff was great. Breakfast was standard. Great location for visiting Montgomery. Easy access to shopping for necessities. Only issue was pillows that should have been replaced. The management has assured me that this issue is being rectified. Would definitely stay here again. April 15, 2013
Rated 5.0 out of 5.0 by Great Customer Service Staff is extremely friendly and helpful. Room, and linen clean and fresh. April 2, 2013
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