Rated 4.4 out of 5 by 110
Rated 1.0 out of 5.0 by Sparky Marky The smell of paint
The experience at the Montgomery, AL HIE on Wednesday last week was truly wretched. I was assigned a floor actively being painted. I was not advised on the web or upon checkin that that floor, and indeed the door frame to my room was being actively painted as I walked up to the room.
I know that walls must be painted. This complaint is not about the bad timing of re-painting and my visit to Montgomery. The complaint has to do with the lack of communication. Nice poster boards in the lobby describing the upgrades are not sufficient communication. Because of this awful experience, I will give serious consideration before using HIE in the future.
I accept much of the blame myself for this experience as I did not ask to be put on another floor (I was not sure if the other floors were being painted). It was late and I decided to tough it out.
July 27, 2014
Rated 3.0 out of 5.0 by Gray Fox1 Do not have guest while facility is under construction
A great staff exist at this hotel. They go over and beyond to make the guest comfortable. It appears that problems at the hotel are beyond their control. Top management, the owners seem to be the cause of the problems I've listed.
July 23, 2014
Rated 5.0 out of 5.0 by Amanda81882 Overall Great Hotel
We had a great stay! It was clean, the staff was friendly, and the breakfast had a nice variety!
July 21, 2014
Rated 5.0 out of 5.0 by NewOrleansGuest Welcoming and Pleasant Staff
The staff is welcoming, pleasant, and quite friendly and approachable.
The room is comfortable and offers the convenience of a refrigerator and a microwave oven.
There is a clean guest laundry available.
There is now an outdoor swimming pool, which replaces the gorgeous Greco-Roman style salt water swimming pool and hot tub that used to be there.
I was very disappointed to discover that the indoor saltwater pool and the hot tub are both now gone.
In easy walking distance are a couple of gas stations/convenience stores, one of which is open 24 hours.
There are quite a few places in easy and convenient walking distance for dining.
July 19, 2014
Rated 5.0 out of 5.0 by traveler 1 0f 6 granny
a welcoming staff, cleanliness, and good breakfast
July 16, 2014
Rated 5.0 out of 5.0 by State Board Will Stay Here Again
Top notch friendly staff that is most accommodating. I'll certainly stay here again on my next visit to Montgomery.
July 12, 2014
Rated 5.0 out of 5.0 by jandr6271 Great service
Great service and good staff good location clean rooms
July 11, 2014
Rated 4.0 out of 5.0 by Daryl91b Comfortable hotel but lacking customer service
Hotel is undergoing renovations but did not bother us at all. This hotel does not recognize platinum Elite members like all the other Holiday Inns. I was promised 500 points for not getting the water and trail mix but never got the points to my account. I also got no points for the stay and am in the military. I have had the military pay for my room before and still got the points for it. I am sure there will be a canned response from them for this review. The bed was wonderful and the breakfast was very good also.
July 9, 2014