Rated 4.5 out of 5 by 221
Rated 3.0 out of 5.0 by jjpet01 Want Customer Service? Not until 9:00am
Woke up this morning and my wife tells me we have only one towel. I placed a call to the front desk and they told me to get it myself from the front desk as house keeping does not show up until 9:00am. Apparently neither does customer service. Funny how no one can deliver a towel, yet the hotel bill showed up under our door. Go figure.
We were here for two nights as we were moving out of state. My wife was taking a nap, after housekeeping already made up the room when she was rudely awaken when housekeeping, apparently forgot they already made up the room, banged on the door and waltzed right in. My wife did fall off the bed, banging her head against the night stand, skinned her knees on the carpet, and jamming her thumb as the banging on the door was so intense and she was in a deep sleep. After she managed to collect herself, she called me to tell me what happen, housekeeping waltzed in for a third time! How do you forget making up a room twice?
Our room keycard failed to operate a number of times, during our stay. .On one occasion, when my wife went to the front desk to request it be replaced, she was rudely treated by the front desk staff. They took the attitude it was user fault, (aka: my wife).
But, hey, the breakfast bar was pretty good and the king bed was comfortable!
June 26, 2015
Rated 5.0 out of 5.0 by Hammr512 Great Place to stay in Montgomery
The staff was extremely friendly and helpful. The rooms were clean and well furnished.
June 25, 2015
Rated 5.0 out of 5.0 by Icelady85 Night before a business meeting
This Holiday Inn Express is in a great location with convenient highway access. I was super comfortable and got a long restful night's sleep. The shower was hot and the bathroom amenities were good quality. I will book this hotel again.
June 22, 2015
Rated 5.0 out of 5.0 by nanadebla Great choice for stopover
Traveling from GA to LA. Got off at this exit b/c we were tired and there were lots of hotel choices. Great choice-got a suite for a great price, very comfy bed, quiet room, and wonderful breakfast to get us back on the road quickly. Highly recommend.
June 11, 2015
Rated 5.0 out of 5.0 by Bailey3634 Best Experience
I had the best experience that I've ever had at a hotel. I was in town attending a conference. The staff was very friendly and very accommodating. The breakfast was good, the room was VERY nice and clean. There was little to no noise in the hallways at night. Best sleep I've had in a long time! I would recommend this hotel to anyone. Keep up the awesome work!!!
June 9, 2015
Rated 5.0 out of 5.0 by Macy's Girl Comfortable
Stayed for a week to attend a training session. Easy check in, close to shopping, good breakfast and friendly employees.
June 7, 2015
Rated 5.0 out of 5.0 by madbebe comfortable bed and great service
Really nice, clean rooms. The staff was courteous, helpful and efficient.
June 6, 2015
Rated 5.0 out of 5.0 by Taunt1 Home away from home
From the phone call making the reservations to check out, everyone was very polite and helpful. great breakfast. Will definitely stay here again.
June 6, 2015