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Rated 3.8 out of 5 by 131 reviewers.
Rated 3.0 out of 5.0 by read other reviews I started reading reviews in my room after checking in while connecting to WiFi. I was surprised by what I read, though everything was confirmed at checkout. While I was checking out another couple was complaining of not receiving their wake up call. This hotel has a notorious problem with wake up calls if you read all other reviews. I use my phone for alarm, therefore I was not dependent on the hotel. The problem I encountered was the elevator was not working at 4:30AM. Not fun dragging 3 suitcases downstairs by yourself. Many other hotel choices in the area....be wise February 26, 2014
Rated 5.0 out of 5.0 by Our Hotel of Choice Nashville Airport Travel We travel often and leave out of Nashville airport frequently. Over the years we have tried many different hotels around the airport. We have decided the Holiday Inn Express is our favorite. The shuttle drivers are so very friendly and prompt. Also, the staff at the front desk is very accommodating and friendly. You feel like you are kind of coming come to friends. Even the housekeeping staff is super friendly. We like it 'cave cool' when we sleep at night, and that is a tough thing to find in most hotels, not here, you can adjust to your comfort which makes for a good nights sleep. Like most everything today, the rates at first glance seem to be a little high for the accommodations. However, after stepping back and thinking it through, with the breakfast and shuttle service, not to mention the Stay, park & fly, it is really not that bad. I would definitely recommend this hotel to anyone! February 25, 2014
Rated 5.0 out of 5.0 by Fabulous staff and comfortable accommendations We were traveling over the Holidays. The staff and services made this the least stressful and enjoyable stay in our 3 week travels. February 2, 2014
Rated 1.0 out of 5.0 by issues I verified my 4am wake up call prior to retiring for the evening. The wake up call came at 4:30am with the explanation of computer problems. Upon returning and as a "park and fly" guest, I called the number given to me 3 times, once it rang for 2 minutes before I received an answer. The claim was that the desk clerk was in the bathroom and could not answer the phone. I had to take a cab back to the hotel to pick up my car. I gave the clerk my business card and requested that the hotel manager call me. now, 4 days later still no call. January 30, 2014
Rated 1.0 out of 5.0 by Unfortunate Bad Experience I stayed at this hotel, instead of one with more amenities downtown, because I had a very early flight to catch. I had booked a 5:30am wake up call with the front desk which did not arrive. I missed my flight and my meeting in California because of it. I also had to pay an extra $75 to secure a seat on another flight out. The front desk simply said "yes, our system went out. No one received their wake up calls today." For a hotel at the airport this would seem to be quite an essential part of the business to have problems with. Completely unimpressed with this hotel. January 17, 2014
Rated 5.0 out of 5.0 by vfp42 Shuttle arrived promptly after we called close to midnight & driver was cheerful even for having to work on Christmas. Desk staff were courteous and helpful with some tylenol for my granddaughter's sniffles. Breakfast was tasty & offered variety. January 15, 2014
Rated 4.0 out of 5.0 by Quick Check-In and Check-Out Room was in good order when I checked in. My son and I had a good nights rest. The Continental breakfast was OK, but the Juice Bar was 'Out of Order'. The only issue I had with the room was the bathroom door clothes hook, which was loose and caused difficulty. Overall, a good nights rest after a disappointing Bowl Game. January 3, 2014
Rated 5.0 out of 5.0 The spacious breakfast and lounge area...Loved the fireplace. My family and I have stayed in several Holiday Inn Express motels; however, this was by far the nicest one that we had ever stayed at. The lobby/lounge area was spacious and on the cold night we were there, the fireplace was so nice to sit around and enjoy the warmth of the fire. The breakfast in the same area was also really good. We enjoyed our time there; Hotty Toddy. January 2, 2014
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