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Rated 3.9 out of 5 by 173 reviewers.
Rated 2.0 out of 5.0 by Do not stay here if you have pets. I booked my reservation through a booking agent through Holiday Inn. I prepaid for my reservation and made sure to ask if this property was pet friendly. The agent assured me that it was, and made no mention of a pet deposit fee. I figured there would be a pet fee-- considering I had just stayed at a Holiday Inn in Kansas. When I booked my Kansas stay, I was alerted of a $25 non refundable pet fee before I booked. Not so much with the Nashville property. To my surprise, I was charged a $100 non refundable pet fee-- which again was not disclosed or advertised in any way. The person at the counter even expressed that the pet fee was ridiculous and stated that " the manager probably charges so much to discourage people from bringing their animals." If you don't want pets, don't allow them in the first place. Had I known that the pet fee was so ridiculous, I would have stayed at a hotel down the road. August 15, 2014
Rated 5.0 out of 5.0 by Great property!! First, I want to say the staff here is EXCELLENT, and Amy recognized me as a Platinum Elite member and got me into her last available room. The room was nice, and I really wanted to give a perfect score, but a faint beeping tone emitting from the room's thermostat kept my wife and daughter from sleeping very well. I was bushed, and it didn't bother me. We informed the desk, and they were going to have maintenance look at it immediately. We were given a late check-out to allow her to relax a little longer. The bed was great, the breakfast area was impressive and relaxing, and I really want to come back this fall when the fireplace is burning. We will definitely stay here again while in Nashville, and I plan on staying here in the future when flying out of BNA. Thanks. August 5, 2014
Rated 2.0 out of 5.0 by Seen better days Having recently completed a two day business trip to Nashville at the HIE Airport, I felt it best to not recommend staying here if your plans take you this way. The staff are excellent and go out of their way to show you a pleasant stay, but I think it's because they know they don't have a lot of anything else to offer. If you have ever stayed at one of those MOTELS off I-40 near a truck stop, then you can relate to this hotel. It's not that its dirty, it just feels that way since it hasn't been updated since 1990. The hotel rooms are noisy from the hallway and except for the bedding, they are terrible. I feel bad for the staff as I would love to have them at everyone of my hotels I stay at, but alas they are stuck in the HIE at Nashville Airport August 4, 2014
Rated 3.0 out of 5.0 by Reservation problems. Helpful staff We had problems with the reservations however, the staff was very helpful to solve the problem even though we were assigned 3 different room before they finally got it right. Had to redo the room keys twice and the room wasn't as clean as we've come to expect from Holiday Inn Expresses we've stayed before. We did have a nice family reunion and had a great pizza and wine party in the great room. The staff was helpful and courteous and the bed was very comfortable. The pillows were NOT. July 31, 2014
Rated 5.0 out of 5.0 by Comfy welcome after a long day on the road We very much enjoyed our stay. We had a long day of sight-seeing, driving, and were having troubles finding a hotel for the night. We called HIE at the airport and were pleased they had availability. It was even better to find the accommodations in great condition. We slept very well. The front desk staff was most helpful. July 30, 2014
Rated 5.0 out of 5.0 by Exactly as it should be Shuttle from the airport was quick, room was decent, staff did their jobs efficiently, breakfast was better than expected and above all, my family got much needed rest after a day's worth of traveling and checking in around midnight. July 29, 2014
Rated 4.0 out of 5.0 by Stay while attending Bakers School of Aeronautic The hotel had a contract with the school, so the price was excellent compared to other hotels in the area. The location was convienient to the airport, school and downtown Nashville. The accommodations were comfortable and the staff was pleasant. The breakfast was plentiful and was an appreciated meal before I headed off to class. Thanks for taking care of me and my daughter. July 29, 2014
Rated 5.0 out of 5.0 by good service, continental breakfast could be stocked better. breakfast bar could be a little better. was out of yogurt most of the time we were there and had to use gallons of milk instead of the serving size because they ran out of those most of the time we were there too. Continental breakfast could be stocked and checked up on better. July 28, 2014
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