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Rated 3.9 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Feel like a welcomed guest! I always enjoy staying at Holiday Inn Express. I feel safe and know my needs will be met. August 18, 2014
Rated 5.0 out of 5.0 by shuttle the shuttle people are very helpful breakfast area clean and staff courteous.the stay was pleasurable but again litte steep in price for area. August 18, 2014
Rated 5.0 out of 5.0 by Park and fly We like this hotel because of the park and fly feature, and have used it prior to this stay. The room was great, and the shuttle experience was just as advertised. If you are staying in Nashville and plan to leave your vehicle, you can save money and stress by using this program. You avoid parking in the airport and struggling with your luggage on the airport shuttle. August 18, 2014
Rated 5.0 out of 5.0 by Excellent, dependable Service The quality of the Holiday Inn's is dependably and consistently excellent. I am always recognized as a "frequent" flyer and as such seem to receive better attention and perhaps a better room location. The staff are friendly but not so much that they get in the way of quiet reflections while in the common areas. The rooms and common areas are always clean and fresh with ample room to sit and read if one wants. Overall dependable quality and service. August 17, 2014
Rated 2.0 out of 5.0 by Do not stay here if you have pets. I booked my reservation through a booking agent through Holiday Inn. I prepaid for my reservation and made sure to ask if this property was pet friendly. The agent assured me that it was, and made no mention of a pet deposit fee. I figured there would be a pet fee-- considering I had just stayed at a Holiday Inn in Kansas. When I booked my Kansas stay, I was alerted of a $25 non refundable pet fee before I booked. Not so much with the Nashville property. To my surprise, I was charged a $100 non refundable pet fee-- which again was not disclosed or advertised in any way. The person at the counter even expressed that the pet fee was ridiculous and stated that " the manager probably charges so much to discourage people from bringing their animals." If you don't want pets, don't allow them in the first place. Had I known that the pet fee was so ridiculous, I would have stayed at a hotel down the road. August 15, 2014
Rated 5.0 out of 5.0 by Great property!! First, I want to say the staff here is EXCELLENT, and Amy recognized me as a Platinum Elite member and got me into her last available room. The room was nice, and I really wanted to give a perfect score, but a faint beeping tone emitting from the room's thermostat kept my wife and daughter from sleeping very well. I was bushed, and it didn't bother me. We informed the desk, and they were going to have maintenance look at it immediately. We were given a late check-out to allow her to relax a little longer. The bed was great, the breakfast area was impressive and relaxing, and I really want to come back this fall when the fireplace is burning. We will definitely stay here again while in Nashville, and I plan on staying here in the future when flying out of BNA. Thanks. August 5, 2014
Rated 2.0 out of 5.0 by Seen better days Having recently completed a two day business trip to Nashville at the HIE Airport, I felt it best to not recommend staying here if your plans take you this way. The staff are excellent and go out of their way to show you a pleasant stay, but I think it's because they know they don't have a lot of anything else to offer. If you have ever stayed at one of those MOTELS off I-40 near a truck stop, then you can relate to this hotel. It's not that its dirty, it just feels that way since it hasn't been updated since 1990. The hotel rooms are noisy from the hallway and except for the bedding, they are terrible. I feel bad for the staff as I would love to have them at everyone of my hotels I stay at, but alas they are stuck in the HIE at Nashville Airport August 4, 2014
Rated 3.0 out of 5.0 by Reservation problems. Helpful staff We had problems with the reservations however, the staff was very helpful to solve the problem even though we were assigned 3 different room before they finally got it right. Had to redo the room keys twice and the room wasn't as clean as we've come to expect from Holiday Inn Expresses we've stayed before. We did have a nice family reunion and had a great pizza and wine party in the great room. The staff was helpful and courteous and the bed was very comfortable. The pillows were NOT. July 31, 2014
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