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Rated 4.3 out of 5 by 363 reviewers.
Rated 4.0 out of 5.0 by Roll in shower room Our stay was for three nights. We requested a roll in shower room and that is exactly what we had. So easy to get around in the roomy space. Our stay was made especially nice because of the excellent staff. As with every hotel we have stayed in the handicap rooms are always so far away from the elevator. Also, each time we have not had a room "with a view". Do hotels not think handicapped people want to enjoy their surroundings? I write this to bring it to the attention of someone who may be able to remedy this rooming situation. November 18, 2014
Rated 4.0 out of 5.0 by Awesome view of the beach! This little hotel is not as grand as some of those along Orange Beach but it is still a very nice option. The rooms are large, comfortable and clean. Our closet door was broken and would not stay shut, but other than that, the room was great. The bed was very confortable. There was a mini fridge, coffee maker and microwave in the room. There was no movie channels to chose from however, but we didn't spend that much time in the room anyway, so no bid deal. The view from our balcony was to die for. It was gorgeous. The white sand beach was just a few steps out the back. We went in November so basically we had the whole beach to ourselve. Also, the pool is heated, so its a lovely swim even in November. The Hot Tub was a great amenity too. The work out room was a joke however. A treadmill and a bike crammed into what looked like was once a closet. Very Very small. I don't know why anyone would want to use this anyway when you can walk on the beach. The free breakfast was good but not great. Lots of cereal, toast, muffins, fruit. There were even bacon and scrambled eggs, but the eggs lacked taste and were very runny. It was extremely easy to make reservations on line and check out took me no more than a few seconds. The staff were all exceptionally helpful. Very nice and always polite. The price is pretty decent for a room of this type and location too. I would recommend this hotel. November 18, 2014
Rated 5.0 out of 5.0 by Great Location Always enjoy staying here. It is always nice just to get away and enjoy ourselves without having to attend meetings and other business functions. November 13, 2014
Rated 5.0 out of 5.0 by Support Services Staff While staying at the Holiday Inn Express, there were two employees that were always cheerful and very helpful. Their names were Monique and James. Monique was always asking if we were enjoying staying there and providing us with locations of attractions and places to dine. She asked us almost daily, if the hotel was meeting our expectations and if not to let her know. James seemed like he was always there day and night and he to was always inquiring if they were providing the services as expected. When checking out, my wife wanted a picture taken of us together since the sole basis of the trip was a belated anniversary due to her recovering from cancer. James offered to take the photo and then congratulated us on our anniversary. James then shared with us the importance of a trip away together is. With the staff that is employed there we certainly will be coming back and we will share our satisfaction of your hotel with others. Thanks to your staff on a pleasant experience and a job well done. November 9, 2014
Rated 5.0 out of 5.0 by very clean and the staff was super friendly We were very impressed of the cleanliness of the hotel. The staff was very friendly and helpful. We loved being able to walk right out to the beach from the hotel! November 8, 2014
Rated 1.0 out of 5.0 by Dingy room Holiday Inn Express Orange Beach Room is old, worn and dark. The furniture was filthy, our room was not cleaned. The power cord to alarm clock was missing. There was a gel like substance on the night stand under the lamp. Balcony doors were filthy. The desk clerk was friendly and the pool area nice. November 7, 2014
Rated 2.0 out of 5.0 by Beautiful Wedding on Beach The hotel was more than accommodating with any request we asked. Unfortunately, the water main at the hotel broke during our stay and rendered all use of water off until late mid morning. This caused major inconvience with wedding guest getting ready for the event. But, the hotel staff provided the best service under these circumstances. Good sense of humor and handled in a professional manner. We were just in the wrong place at the wrong time. I would stay there again...I will just call in advance and see if there are any water problems. November 6, 2014
Rated 5.0 out of 5.0 by outstanding customer service We stopped by Orange Beach on a whim on our way back home. To be honest the 1st night there was not not the best. Were by an exterior door that slammed late into the night and again early in the morning. When we brought this to the attention of Angel, she apologized and changed our room to a different floor and it was delightful! Angle not only corrected the room issue but followed up throughout our stay to be sure all was good. All off the staff we encountered were courteous and helpful and cheerful. The breakfast was not bad, just the same as every other Holiday Inn. We would certainly recommend this hotel to anyone traveling to Orange Beach. November 4, 2014
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