Rated 4.4 out of 5 by 192
Rated 5.0 out of 5.0 by B & D Would stay here again....very accomodating
We had reservations for this hotel for a week. Upon arriving, after getting into our room, our wifi would not work. I went down to the desk several times, and my laptop would work down there, but not in our room. Our phone also was not working. Zach was the manager that night. He came up to our room and also tried to help us....wifi would not work. He said he would give us a different room. I asked that we wait until morning because we had traveled al day, and just got unpacked. A while later, he knocked on the door, and informed us that he would change us to a ocean view room in the morning, for our inconvenience. Wow...didn't expect that. They did, just that , the next morning. Everyone at the desk was more than helpful. The breakfast was awesome...best we have ever had at a hotel. Free coffee 24 hours. Nice exercise room. One might my husband was looking for some margarine/butter. Another young man asked if he could help us...we said..."no never ,mind..no big deal". He insisted he would get us some...he chased us down the hall with some butter. The staff could not be nicer. Beds were comfy, clean. IF I had one negative, it would be the rate e didn't know that we could have gotten a much better deal by the month...rather than a week or two.
February 24, 2014
Rated 5.0 out of 5.0 by Carol quilter Beautiful room and view
We really enjoyed our first trip to Orange Beach. Hotel staff very friendly and helpful, accomodating when we asked to stay an additional night. Great value.
February 6, 2014
Rated 5.0 out of 5.0 by Handydan friendly and very helpful best staff ever
Very friendly nice clean place to stay right on the beach. We were there for the great ice storm of the century. All the stall were incredibly nice. Michelle of the breakfast bar works steady and tirelessly. She is a huge asset to the hotel. Front desk was very helpful to find us restaurants and great things to see. Hot tub was amazing. The only issue was that it says pool is heated, but there was no way it was heated. never were able to go into pool.
February 5, 2014
Rated 5.0 out of 5.0 by AnnieArc Awesome Birthday Stay
Once again, the staff here has made my stay incredible! Everyone from management to housekeeping, went above and beyond to make my birthday stay so special.
They really make you feel like family, and it's a warm and inviting place to stay.
Beds are comfortable, breakfast is delicious, the gym is functional. The front desk staff is friendly and engaging, and genuinely cares about each guest.
January 30, 2014
Rated 5.0 out of 5.0 by Greyeagle Awesome !!!
We spent 4 days 3 nights and loved every minute of it..
Friendly staff, excellent breakfast, clean rooms, super view!!!
January 27, 2014
Rated 4.0 out of 5.0 by Cynce Great place to relax
This was our second stay and we are considering a May return for a few days. The facility has a "boutique" hotel feel which we love....not your standard on the highway HIEX. What really makes it stand out is the staff. From the front desk greeting the willingness to make you feel at home by all the staff (especially the breakfast provider) we enjoyed our stay. Personally, I'd like to keep this location a secret so we can always get a room, but it is to good not to share!
January 27, 2014
Rated 4.0 out of 5.0 by stillin love Freindly Folks
We went for our anniversary to get away by ourselves and enjoy the walks and sounds of the beach. I had reward points for the first night, but was disappointed they could not be used for beach front. I was able to book the next night beach front at normal rates. There was a slight glitch at check-in because of the room change. I tried to avoid that by contacting the manager directly, but she did not return my call. Probably a communication issue because all the staff was surprised that CG would not return a request and I beleive them after the great service we received.
We were given a wonderful corner room on the 4th floor and thourghly enjoyed the view and how clean the room was.
They have a FREE breakfast buffet and the staff was very friendly. The food was filling, but be prepared for the crowds of people that start their own lines.
January 24, 2014
Rated 5.0 out of 5.0 by cblack777 Great Value!
Had just the room I needed, Most of the IHG properties are 100% non-smoking. This hotel still has smoking rooms available.
January 19, 2014