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Rated 4.5 out of 5 by 282 reviewers.
Rated 5.0 out of 5.0 by Unexpected upgrade Great hotel, I travel a lot and try to stay at Holiday inns whenever possible because they are consistent, clean and comfortable. Great stay in Ottawa and the check in girl upgraded my room for the last three nights when she found out that my wife was coming for part of my stay...very thoughtful and much appreciated. Thanks so much. April 23, 2015
Rated 5.0 out of 5.0 by Home away from home Exceptionally friendly and helpful staff. Clean rooms and building. Comfortable beds and pillows. Good WiFi. Overall, a great experience. April 22, 2015
Rated 5.0 out of 5.0 by Time in Ottawa Great Holiday Inn Express. The address has changed recently and may not be found on older models of GPS. Call hotel to get old street address to be able to find the hotel. Otherwise great hotel for a few nights. Lots of families. I will stay there again when I get back to Ottawa for a visit. April 22, 2015
Rated 2.0 out of 5.0 by Staff barging into the room Twice staff barged into our room. First a maintenance guy who may have knocked but then immediately barged into the room while we were in bed, giving us no time to respond. Then a half hour later a person who after we yelled at her identified herself as a housekeeper, who definitely did not knock. Firstly, the hotel wasn't remotely full ... so why give us a room that apparently needed maintenance and housekeeping attention. Secondly, staff should be aware of which rooms are occupied and stay out. Thirdly, we have serious questions about security. We didn't see the housekeeper, she hightailed it out of the room after we yelled at her and asked who she was. She shouted "Housekeeping" and kept on going. Pretty easy for anyone to identify themselves as "Housekeeping" in a hotel. April 16, 2015
Rated 5.0 out of 5.0 by Very modern and super clean I would highly recommend this hotel if staying in the Ottawa area. I am a travel agent and have stayed in several hotels in the Ottawa and this one is by far the best. The rooms are very new and modern, the bathrooms are super clean, they sparkle, the staff at the front desk are extremely helpful and friendly and knowledgeable about the area. The complimentary breakfast the next morning was tasty and plentiful. Their beds and pillows are extremely comfortable, we had such a great nights sleep. It is centralized and close to the major highway for quick access to almost anything in the Ottawa area, even the airport is only 15-20 mins away. I give them 5**** all the way. I will certainly return to this hotel and will recommend it to all my clients going to the Ottawa area. April 15, 2015
Rated 5.0 out of 5.0 by great service - clean establishment enjoyed our stay - good breakfast - lots of choices - great location - plenty of parking April 15, 2015
Rated 3.0 out of 5.0 by Good quality comparing to old Holiday Inn hotels I appreciate the fan is much quieter than in old HI hotels, however don't know if it is still quite at summer time when conditioner is on. As usual with HI windows do not open so you must rely on air quality from central fan, but from my past experiences with older HI hotels in summertime conditioner could be so loud one cannot sleep at night. Also I rated comfort as average, as there is no microwave, no fridge in the room. If you bring your own food, there will be no way to warm it up. Staff and service: well, I asked concierge to forward invoice to my email, she smiled and said she will, but never did. April 13, 2015
Rated 5.0 out of 5.0 by my stay clean rooms good breakfast quiet room could have more channel selection on the tv April 11, 2015
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