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Rated 4.4 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Great stay This is one of the best maintained hotels that I've stayed in, I've stayed in other Holiday Inn Express Hotels before and this is the best by far. The owner greeted us at check in and the staff was great, breakfast was always fresh and well organized, room was comfortable and the king bed was soft and cozy (better than the one I have at home). It is nice to have two choices of pillows, soft and firm, to accommodate all kind of guests. The room was modern, big flat screen TV and you can adjust the temperature of your room as you like. My room was facing the front of the hotel so the sun was a bit annoying in the afternoon but what you can do? You can't move the building or the sun so no big deal. I do agree with some reviews that sometimes you get road noise, but nothing as loud as some other places where I've stayed before August 14, 2014
Rated 5.0 out of 5.0 by Excellent Stay! Very comfortable, very clean, the staff went above and beyond!, very hospitable, I definitely would recommend staying here! August 14, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We enjoyed our recent stay at this hotel. The rooms were clean and staff were very attentive. Quick turnaround time when making requests. We found the pool was cold, but the hot tub was perfect. The hot breakfast was great, but not enough seating. August 14, 2014
Rated 4.0 out of 5.0 by Great option! I enjoyed my night here and the bed was comfy. The bathroom was better then expected and the shower was nice. Seemed clean and tidy. I was upgraded to a jacuzzi suite but did not get in the tub lol. That said it was roomy clean and well laid out. Was there for a soccer tournament and spoke with several other parents who also enjoyed their stay. Only negative was the breakfast was not great...plenty to choose from but the eggs and sausage was...not the best. That said it was complimentary so I won't complain too much and there were plenty of options close by off site. All in all a great stay. August 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable 1) The hotel is clean. 2) The employees are friendly and polite. 3) The beds are comfortable. 4) Breakfast is included. Very smart choice for a good nights sleep. August 12, 2014
Rated 5.0 out of 5.0 by Comfortable all around, excellent front desk service!! Would certainly recommend to family and friends, beautiful clean hotel, nice complimentary breakfast, great front desk staff!! August 9, 2014
Rated 5.0 out of 5.0 by great stay Enjoyable and comfortable stay, while biking through the trails of Ottawa and Gatineau Park. The staff was friendly and attentive, and the facility and rooms where clean. August 8, 2014
Rated 2.0 out of 5.0 by THIS LOCATION'S NEW MANAGER DOES NOT CARE! The new manager, at this Nepean location has shown absolutely zero respect for his/her guests. The staff, while okay, were seriously lacking in their ability to resolve any issues had . . . specifically with the disgusting selection of any healthy food options for breakfast! There is no excuse for the lack of attention to this detail, and the response or reaction from the staff (in the breakfast room, and at the front desk) demonstrated a serious lack of concern. This behaviour, is most typically demonstrated when the staff know that their manager or supervisor will not care a bit!!! August 8, 2014
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