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Rated 4.5 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 Great service by all staff members I encountered Possibly the friendliest staff and most willing to serve a guest in any capacity they could. Really pleased with the stay here. Will definitely be back again. February 27, 2015
Rated 5.0 out of 5.0 by Best sleep ever. Everything you would want from a stay in any hotel was my experience at this Holiday Inn. The beeping of the snow plow at 5:30 am was not great, but, the hotel may have no control over this. Until that time I had one of the best sleeps ever! Thankfully, the heat was turned off in the room so the temperature was perfect for how I like to sleep. February 25, 2015
Rated 5.0 out of 5.0 by very comfortable bed The was very comfortable and the staff was very attentive making sure my stay was an great experience February 25, 2015
Rated 5.0 out of 5.0 by Accessible Rooms If you are looking for a hotel that provides true accessibility, I would recommend this hotel. From the parking lot in, everything has been thought of. The front desk has been lowered to allow someone in a wheelchair the ability to check themselves in. Rooms are large with lots of space to navigate. Locks, peepholes, heater controls and elevator buttons have all been lowered. Rods with handles are on the curtains. The elevator has auditory signals to help those with visual impairments. The bathroom is large with a safe and secure shower bench. The only thing missing is a lift to get someone with mobility issues into the pool. Staff are welcoming and helpful. February 24, 2015
Rated 4.0 out of 5.0 by room not cleaned checked in late and room looked like it had been cleaned and then used to eat and change the baby. Garbage in the room and a dirty diaper in the bathroom garbage. When contacted the staff were quick to get us another room. We were staying for a scrapbooking weekend and we had problems with the conference room locking. On the second night our conference room wouldn't lock. With all the things in the room it was a little stressful. The desk clerk said he would have security check it often. February 23, 2015
Rated 5.0 out of 5.0 by Great Hotel The 2 Bed Queen extended Suite was a perfect set up for our family of 5. The beds and rooms were clean and comfortable. The breakfast was perfect and coffee/tea was available all day long was a great bonus. We definitely would stay at a Holiday Inn Express again! February 23, 2015
Rated 5.0 out of 5.0 by HIE ottawa west stay was great. staff wonderful. really liked the way the staff acknowledged IHG members. not pushy, overt or continuous. Thanks! February 21, 2015
Rated 5.0 out of 5.0 by Excellent Hotel with Great Service I found this hotel very organized, has delicious breakfast, and very friendly staff, especially the lady who prepares the breakfast buffet treated my son very kindly and made mini pancakes for him. All of the staff were very friendly and welcoming. February 20, 2015
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