Rated 5.0 out of 5.0 by Rebok Excellent service/fabulous room
What a wonderful experience and excellence from all staff at the Pekin HIE. Thank you for making our stay so wonderful. The room was so clean and spotless; and beds were extremely comfortable, plus the pool/spa was an added extra comfort for us. Located close to many different restaurants and a shopping plaza made it ideal for feeling at home. Thank Pekin HIE staff for all you do. We will definitely recommend and stay again.
May 12, 2013
Rated 5.0 out of 5.0 by safetygal Comfortable bed and quiet location
This was a new location for me. Due to area flooding the Holiday Inns I normally stay in while traveling on business were full. I'll be staying here from now on in this area. It is very easy to get to and has a delicious Italian restaurant directly across the street that I could walk to. The room was clean and the bed very comfortable. Friendly desk staff rounded out a very good experience.
May 4, 2013
Rated 5.0 out of 5.0 by DentistDon Always consistent
I have stayed at this property every 1-2 months for the past year. Courteous and friendly staff and good to have a dining location next door and not need to drive.
April 24, 2013
Rated 5.0 out of 5.0 by THECOL Superior Room Service
Kristy provided me with superior room service. Her attention to detail, welcoming hospitality, and efficiency made my stay restful and enjoyable. I felt I visiting family. I especially loved the the baby towel crab which joined the adult towel crab on my bed. Those extra touches made my room very welcoming. Kristy is a superior ambassador for your hotel.
April 23, 2013
Rated 1.0 out of 5.0 by Softball32 Poor customer service and breakfast
They quit serving hot breakfast 1 hour before the ending time that is advertised and when asked about it, all they said was sorry we need to close up.. The service at the front desk at check in was poor, we kept getting pushed back on our check in date.. The hallways were filthy.
April 8, 2013
Rated 3.0 out of 5.0 by baxtraveler85621 Nice Property but Business Travelers Beware
This is a clean property with updated rooms. It's a typical HI Express property that I seek during my business travels. They have a nice work room.
Be forewarned that changing your reservation will cost you some money. I've stayed at dozens of IHG properties over the past 5 years and never ran into the following issue:
They will charge a $75 fee for leaving early. The desk attendant told me this was a personal policy of the property owner. My business travel does not always follow a strict schedule and I often have to add nights or leave early....Again, I've never ran into this fee before and I think it is inappropriate. It is not something I expect as a Platinum member.
It would be one thing if I cancelled out on 3 of 4 nights, but I left 1 night early and was charged the fee.
March 19, 2013
Rated 4.0 out of 5.0 by James29 Excellent staff, facility, location, etc.
All was well except for one problem. When the hotel is filled with youth/children ball players on Fri & Sat nights, and they ran the halls until midnight with no help from the parents.......it creates a true problem. Some of us have early morning meetings to attend and lead. This is a higher priced Holiday Inn than the average "Express" so I would expect the hotel management to quiet things down around 10:00 p.m.
March 12, 2013
Rated 5.0 out of 5.0 by TBurke Always a great experience
You will not find a friendlier, and acommadating staff!
March 5, 2013