Rated 4.6 out of 5 by 48
Rated 4.0 out of 5.0 by Juxsy Halfway there
Excellent staff and comfortable beds. Water pressure for shower not great and caulking needs redoing.
February 26, 2014
Rated 3.0 out of 5.0 by MarlboroughMA second time here in a row and second time room was not cleaned
The owner here is awesome. However, he needs to send his staff to some customer service classes. The property is nice and convenient for the area. I had a room that was OK. I have stayed here a few times and this is the second time in a row that my room was not made up when I returned from work at the end of the day. I got the "did you have the do not disturb sign on the door response", which I did not. Seems to be the fallback here as I was asked the same thing the last time I stayed. Overall, the property is new and nice, but the late night desk clerk and the afternoon desk clerk need help.
January 26, 2014
Rated 5.0 out of 5.0 by Navy Family Impressed!
We were a little worried about this hotel not being right off of 95, but we are so happy we tried it! The staff was so welcoming to us and the room was so much better than we expected. It was clean and updated. We really loved that especially because we had a puppy with us. Normally, pet rooms are gross! Not here. I have zero complaints. The free breakfast was also awesome. They had everything you could want. We enjoyed fruit, bagels, eggs, pancakes, yogurt.....you name it. Very impressed. We will absolutely stay again.
January 4, 2014
Rated 5.0 out of 5.0 by Samtyl Beds are comfortable
The room was a bit noisy this time because of the other guest in the room next door. His conversation was loud and up late at night and early in the morning. My son said that the room was not as clean - other people's hair in the bed.
December 29, 2013
Rated 2.0 out of 5.0 by Zolity Great potential, needs a few fixes
Not sure how new this hotel is, as it seems it's fairly new.
It has great potential, it's either new or newly remodeled.
On the down side, there were urine stains left on the toilet seat, which I imagine should have been cleaned by the staff.
Also, the electronic thermostat was completely not working at all, as the weather was warming up and we needed to cool the room a little bit.
Oddly too, the toilet seat was unusually small for the newer toilet.
The front desk person did acknowledge that I was a Platinum member, which is fine.
The hotel is about 15-20 away from I-95 if your seeking hotels off of of the highway.
As stated above, the hotel has great potential if a few of the fixable things can be remedied.
December 21, 2013
Rated 5.0 out of 5.0 by ArnieBarnie13 Great room and friendly staff!!
The manager Mr. James went out of his way to make sure my family was well taken care of! My family of three myself, my wife, and one month old son were welcomed with open arms and treated like family. I only live three miles from this hotel, however, due to painting within my home it was necessary to stay here for two nights with our newborn in tow. I stay in hotels over 100 nights a year due to my job and wish they all were as nice and clean as this Holiday Inn Express!! If you are considering a stay anywhere near Pembroke, NC then this is the place to stay. Thanks to all of the staff for an enjoyable stay!!
December 16, 2013
Rated 5.0 out of 5.0 by mml48 Wonderful staff, excellent free breakfast.
I was greeted by staff who remembered me from last year. They were very accommodating in getting my students grouped together to foster easier, more efficient chaperoning. They were very patient with my students, some of whom had never stayed in a hotel before. The staff took the time to answer questions about the beautiful artwork in the hotel.
The property is beautiful with lots of artwork from local artisans. A beautiful display of the Lumbee culture.
December 12, 2013
Rated 5.0 out of 5.0 by SacTony Excellent stay
Very quiet new modern close to shopping and good rates. Staff made me feel at home. Nice job.
December 2, 2013