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Rated 4.9 out of 5 by 608 reviewers.
Rated 5.0 out of 5.0 by Nice stay on the beach! This was a very nice hotel located right on the beach. It was everything you would expect from a Holiday inn Express. We were there for only one night as we were traveling across Florida, but we booked the same hotel to stay over on the trip back. You definitely can't beat the views from this room. Everything was great. July 2, 2015
Rated 5.0 out of 5.0 by excellent service from everyone The hotel was very nice & clean. We will definitely stay at this hotel in the future. The staff was excellent, very friendly and helpful. July 1, 2015
Rated 5.0 out of 5.0 by Great location and service was top notch We loved our 4 night stay at this gem of a hotel. Each room had beachfront balcony view which was wonderful for the relaxing downtime we needed after a day of activities. The staff was friendly and very helpful with nearby places to visit. I thought the breakfast crew was awesome and were very attentive to our needs. July 1, 2015
Rated 5.0 out of 5.0 by Forty First Anniversary Arrived as guests.....Left as freinds....Cannot say enough about the customers service. A Great Staff... July 1, 2015
Rated 5.0 out of 5.0 by Great vacation at Pensacola Beach HHI Express My wife and I just finished a wonderful week of vacation at your hotel! From the first day we arrived to our departure, the hotel staff and amenities were outstanding!! As very special thank-you to Tyler and Rosyane!! They made our stay even more enjoyable and we were treated with the highest of IHG Platinum level service!! We will be back to visit again!! Steve & Patti Richardson June 29, 2015
Rated 3.0 out of 5.0 by Front Desk We took some laundry down to the front desk and asked if it would come back the same evening. Receptionist said it would be back sometime after 3:00 PM. Later that day we attempted to pick it up and the receptionist on duty said our laundry did not go out because we dropped it off at 9:04 AM and it had to be there before 9:00 AM. She did advise us that here was a coin laundry down the street. I went to my room after leaving the laundry for another day and remembered the receptionist telling me it would be back that evening. There was a message on the phone in the room and I call to clear it. I was connected to another receptionist and explained being told it would be available that evening. The response provided was that the receptionist that I spoke to was no-longer with the hotel. The next morning the same receptionist was on-duty. We came to this hotel because of all the positive reviews about the excellent staff treatment but we never seen it. June 26, 2015
Rated 5.0 out of 5.0 by Beautiful location and very nice amenities! There is a large sand dune with a small conservation area with bushes and small trees in front of it on one side of the hotel, and on the other side of the hotel it is some distance before the next hotel. This feels so much more relaxing than the typical beach scenario that has a row of hotels all jammed up close to each other. Take a short little walk along the side of the road in front of the sand dune and then down the board walk alongside of the sand dune. Look up at the hotel from the boardwalk alongside the big sand dune and it almost looks like the hotel is built upon a hill! Cool photo op! June 25, 2015
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