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Rated 4.2 out of 5 by 423 reviewers.
Rated 5.0 out of 5.0 by Outstanding Hotel! Wife and I were in the mountains celebrating our 30th anniversary. Very quiet and relaxing hotel! Clean Far exceeded my expectations. As much as I am in a hotel (150 nights/year) I was expecting it to be a noisy hotel as is true with many vacation areas. Was pleasantly surprised Very Quiet! July 25, 2015
Rated 5.0 out of 5.0 by Overall great experience From check in to check out was a very good experience. The staff was very personable and friendly. They explained everything very well, provided maps of the area, and offered recommendations for eating and avoiding traffic. Each morning we had a good breakfast --- I really enjoyed the biscuits and gravy which were quite tasty. One of my better hotel experiences in a tourist town. July 22, 2015
Rated 2.0 out of 5.0 by Don't Stay Here I stayed here because it was an IHG hotel. Don't bother, it's not worth the points you will gain or spend on this place. Find a cabin in the mountains, you will enjoy yourself a whole lot more. Everything about this hotel was disappointing. July 22, 2015
Rated 5.0 out of 5.0 by Clean, courteous and friendly Clean rooms, friendly staff....walking distance to many shops and food....repeat traveler July 22, 2015
Rated 5.0 out of 5.0 by Great people I will stay at this hotel again next time I go to Dollywood July 22, 2015
Rated 5.0 out of 5.0 by Pigeon forge This hotel is one of my favorites that I have stayed at. The staff were great from the front desk to the cleaning staff. The view from our room was great. The cleanliness of the hotel was excellent. I would recommend this hotel to anyone staying in the area. July 21, 2015
Rated 1.0 out of 5.0 by Outdated We loved our visit to the Smoky Mountains but would not stay at this hotel again. The staff were all nice and helpful. We ended up arriving 1 day early and the front desk gentleman was very nice and able to find us a room unfortunately it smelled like cheetos and had ants. The following day we were moved to another room which didn't have a smell and no ants but still it was obvious that the rooms needed to be updated badly. The carpets had stains, the beds were uncomfortable and it looked like the walls were painted with a couple of different colors-not on purpose??? The TV was nice. We usually have good luck with Holiday Inn Express but not this time. We had a relative that stayed at a local hotel for half the cost and the rooms were larger, the beds were more comfortable and the carpets were not stained. We regretted our decision to stay at a Holiday Inn. Next time we will stay at one of the local establishments. July 18, 2015
Rated 5.0 out of 5.0 by The Jump off We stayed for four days to explore Gatlinburg and Smokeys. All our needs were met, especially the great wifi connection and breakfast. July 16, 2015
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