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Rated 4.0 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 by good customer service the rooms were mediocre there was excellent customer service. it was clean and comfortable can stand some updating July 29, 2014
Rated 5.0 out of 5.0 by Comfortable/Clean/Great Breakfast Recommend Highly....Clean Easy Location.....Helpful Staff..........Great Rates.......... July 28, 2014
Rated 5.0 out of 5.0 by A GEM IN THE HEART OF TOWN From the point of registering to the final check out, everything went well. The staff did all they could to please me and from what I saw, the other guests too. The entire place was spotless and comfortable. There were plenty of luggage carts and a good safe parking area. The breakfast area was well cared for and had a great selection. The local "trolley" had a stop here also, that saved a lot of walking and driving. I will stay here again on my next visit. July 28, 2014
Rated 5.0 out of 5.0 by Great hotel in good location Room was immaculate, beds were comfortable and we rested well. The pool area was very nice and breakfast excellent. We'd definitely recommend this property to others. July 26, 2014
Rated 2.0 out of 5.0 by Bad Location and terrible linen service The location is terrible. Hotel is surrounded on two sides by a large cemetery. Reserved the room with identification of 4 in the room, however had to go down every day to get additional wash cloths and bath towels. Compared to other IHG-Express Hotels - no fitness center. July 25, 2014
Rated 4.0 out of 5.0 by Smoky Mountain vacation The rooms were clean and comfortable. The hotel was full. One concern I had was the traffic. It was horrible however we found out (on our own)there was a trolley service available but were not told by the staff at the hotel about it. More help was needed in the breakfast area. There was only one person trying to refill everything (and falling behind) while other staff stood around doing nothing. July 25, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The room was very clean. Comfortable bed and the quietness of the hallway and adjoining room was great. The staff was friendly and helpful. Wonderful place to stay and will certainly stay here again. July 25, 2014
Rated 5.0 out of 5.0 by Staff/Housekeeping The staff there was very friendly and helpful. The housekeeping staff was very mindful of when we were in our room. The room was cleaned every day and it made it really enjoyable to come back from our excersions to a clean room. July 23, 2014
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