Rated 4.2 out of 5 by 405
Rated 4.0 out of 5.0 by michael4866 Standard for HiExpress
Room was comfortable and everything worked. This property was somewhat dated but clean. I initially booked the standard Holiday Inn (just down the road) on line by mistake. Upon arriving I asked to be moved to the HiExpress and the manager at HI helped book me a room at the HiExpress just up the road (I really appreciated this). I like the breakfast associated with HiExpress motels.
June 27, 2015
Rated 5.0 out of 5.0 by JMD15 Great Value Conveniently Located
If you are planning a stay in the Smoky Mountains, the Holiday Inn Express is conveniently located and a great value for the money. Clean rooms, good service and easy access to tourist attractions.
June 27, 2015
Rated 3.0 out of 5.0 by Wings1977 Good Location
Location was good, staff was friendly, but the bed was horrible!
June 24, 2015
Rated 4.0 out of 5.0 by NLY123 One-Night Visit
Clean, comfortable, good breakfast, plenty of towels available in bathroom, pool towels also available.
June 23, 2015
Rated 2.0 out of 5.0 by emjain Its an OK hotel
We stayed here for 3 days with 2 kids. The hotel needs some TLC. The staff of helpful when contacted but come across as very dry. The room had stains on carpet and furniture. It was not cleaned on 2nd day of our stay. The front desk staff took care of it after we contacted them. The bathroom needs more lighting. The shower is okay but the tub wasn't draining properly and hotel staff took care of it on 3rd day. The pool needs some attention. The hotel lacks amenities compared to other similar hotel in the area.
June 22, 2015
Rated 1.0 out of 5.0 by Det41 Family vacation
This hotel is in immediate need of updating and a full remodel. It does not live up to or meet the basic Holiday Inn standards. The mattresses needed to be replaced, they were sunk in the middle, with little or no support left.
The carpet was dirty. It had multiple stains in it, the room we were in also had a slow draining tub, and cracked paint in the bathroom. There were several dead bugs around the pool which were there for days and were never cleaned up. The staff was pleasant and kind but I would not recommend this hotel.
June 20, 2015
Rated 4.0 out of 5.0 by pipefitter2760 Bed-service
Bed wasnt comortable, the staff was great, very frienly and helpful. the breakfast was one of the best i have seen in a hotel.
June 19, 2015
Rated 5.0 out of 5.0 by Elaine Burton My Stay with Hoilday Inn Express
I was very pleased with my stay. Everything exceeded my expectations of this Hotel. My family and I were treated and greeted with concern and respect at all times. Our room was cleaned and restocked with fresh towels every day. We didn't have to ask for anything extra. I highly recommend this motel to anyone. There is no way anyone could be disappointed with their stay here.
June 17, 2015