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Rated 4.2 out of 5 by 333 reviewers.
Rated 3.0 out of 5.0 by Hotel outside doesn't match inside The outside of this hotel looks remodeled and what you would expect from a Holiday Inn Express but the inside doesn't match. It is clearly an older hotel that started as something other then an HI Express. The pool was nice and clean and the breakfast was good except the layout is poor and was crowded. We weren't there during peak season so I imagine it gets worse with a packed hotel. The real problem with the hotel were the beds. They were VERY uncomfortable and not at all what we were expecting. We stayed at an HI Express in Knoxville the night after this property and the beds were night and day different. Not a bad property but do not expect a new "typical" Holiday Inn Express. March 23, 2015
Rated 5.0 out of 5.0 by Amenities It was very important to have a breakfast buffet that we could use at whatever times were convenient to members of my family. The Wi-fi was great and the swimming pool essential. A little more variety in breakfast would be nice. March 23, 2015
Rated 4.0 out of 5.0 by Family vacation Our family enjoyed our stay, room was very nice and updated. March 23, 2015
Rated 2.0 out of 5.0 by loud and crowded check in was a breeze room was nice walls between hall and room very thin lots of children no apparent supervision who were very LOUD all night long March 17, 2015
Rated 4.0 out of 5.0 by Nice hotel, not happy with some HIE choices This has been my go-to hotel in Pigeon Forge for many years, as so many of the properties in the area are highly questionable in so many ways. This hotel is consistently clean and a good value. Some of the newer hotels are offering more for slightly less cost, so HIE needs to watch their prices. On this trip, we noticed that the HIE in Pigeon Forge has changed TV providers, and they no longer show the local visitor channels. This is a big disappointment and they need to rethink this. I rely on these channels to keep me up to date on what's new and what shows are playing. March 17, 2015
Rated 5.0 out of 5.0 by A nice place to visit! The staffs are friendly and knowledgeable. The guest room is clean and well decorated. The breakfasts are great with many varieties. We had breakfasts everyday and then ventured out, then came back very late and still can have hot drinking water. Of course, we get daily newspaper every morning. Thanks. March 16, 2015
Rated 5.0 out of 5.0 by quick stay in Pigeon Forge Nice room in newer motel. staff very friendly. Nice new TV. I would strongly recommend a stay here if you are in the area March 15, 2015
Rated 5.0 out of 5.0 by Wonderful Visit Friendly staff. They suggested that I stay in a room with a fireplace rather than the one I had already booked--at no additional cost. As always, excellent breakfast. Comfy bed. March 10, 2015
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