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Rated 4.2 out of 5 by 292 reviewers.
Rated 5.0 out of 5.0 by Excellent service from staff great hotel. Staff was extremely friendly, room was very comfortable, breakfast area was very clean and well stocked, and location was perfect. Definitely will stay there again December 24, 2014
Rated 5.0 out of 5.0 by Great Place to stay The staff was amazing! Went out of their way to help us. They even asked if we needed to extend our late check out since they knew our 2 yr old was not feeling well. December 22, 2014
Rated 5.0 out of 5.0 by weekend away! We visited this hotel for a weekend away! it was a nice hotel! Clean! Nice pool area too! December 19, 2014
Rated 2.0 out of 5.0 by Comfortable but needs some updating Carpet and furniture and hallways not in very good shape December 17, 2014
Rated 4.0 out of 5.0 by Great Getaway Me and my best friend of 16 years had our first annual bestie getaway. This hotel for the most part made it very relaxing to come in at night after we were exhausted from the days activities. December 17, 2014
Rated 4.0 out of 5.0 by Attentive Staff When my husband forgot his shaving cream, the reception had some at the front desk. We found breakfast ample and plenty to eat. The staff even took part of my breakfast to heat up in their microwave since there wasn't one in the breakfast area. The pillows are great and properly labeled. December 17, 2014
Rated 5.0 out of 5.0 by Excellent Stay For the Weekend Staying at the HIX Pigeon Forge for a long weekend getaway to the area was a great choice ! I was impressed by the clean smelling room we had, along with friendly staff and decent breakfast. Staff was helpful and yet not too forward. Appreciated the suggestions made by the front desk staff as well. Loyalty program status was recognized and appreciated. (Thanks for the suite !!) Would def stay again ! December 12, 2014
Rated 5.0 out of 5.0 by VERY Pleasantly Surprised I admit, I was not happy about having to stay at a "random" hotel while in town for a time-share presentation, but I can honestly say that I was pleasantly surprised. The staff was most helpful, bringing me a crib for my baby, providing swim diapers so that he could go swimming, even providing some milk for him when I realized that we had forgotten to get some. The amenities were great, everything was nice and clean, the indoor pool area was very clean and immaculate. I was very happy to have been "put up" in this Holiday Inn Express, and even purchased a time-share package with them, partly due to the treatment we received while at this hotel. Good Job! December 12, 2014
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