Rated 3.6 out of 5 by 19
Rated 5.0 out of 5.0 by spencerdace Great Location for business
Great Location and Thrifty car rental next door if you prefer car rental.
Great overnight hotel, it's nice when there is paper in printer and this hotel was ready for business customers.
Hotel workers were professional, polite and accommodating when requested any help.
November 24, 2013
Rated 1.0 out of 5.0 by wanderlust59 Worst experience with IHG this year
I stayed at the Holiday inn Express on one of my regular visits to Queretaro. I had short listed this hotel for a sales meeting coming up in January (10 people, 4 nights). The hotel is brand new and rooms are good. But the internet was not working and staff did not seem to bother. They promised me a 3G key that never came. So no internet throughout my stay. As a platinum member , I also did not get recognition and was allocated a room on the first floor next to the lift and the breakfast section. This meant that sleep was only possible for a few hours between the very late night noisy arrivals and the early birds catching up with breakfast. Icing on the cake was the lack of hot running water in the morning, no decent showering was possible. Enough, never again!
November 11, 2013
Rated 1.0 out of 5.0 by Frustarted Very Poor Service
The service was very poor as an Platinum Elite member my experience was very bad.
First I gave them my card and they totally ignored it like the staff did not know what it meant. Second the staff never asked me how many nights I wanted to stay they just checked me in for one night gave me my key and walked away. I called the number on my card and explained the issues I had, the people tried to call the hotel and they also had a very bad time with the staff also I was told that the manager would call me but that also did not happen. In the end I would not recommend this location to anyone if you want to enjoy your stay.
October 15, 2013