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Rated 4.5 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by always a great stay at this hotel The hotel staff are very friendly. The rooms and grounds are clean. Beds are comfortable. The only negative thing I can say is I wish they would upgrade the shampoo, conditioner, lotion and tiolet paper they provide in bathroom. We stay at this hotel at least 3 times a year and have never had a bad experience. The staff that takes care of the complimentary breakfast is outstanding and always very friendly and keep the area stocked and clean. September 4, 2014
Rated 5.0 out of 5.0 by Great location - pleasurable stay Our stay was enjoyable! Hotel is clean and service is very good! I wish hotel had and indoor pool with Hot tub which would make it perfect!! Will definitely stay again!! September 4, 2014
Rated 3.0 out of 5.0 by Please fix the doors Ok place for the price. Close to casino and race tracks. Breakfast was free but not a good variety of food. September 3, 2014
Rated 5.0 out of 5.0 by Great room My wife , adult son and I , enjoyed our stay. The room was amazing and the shuttle service provided by the casino was perfect. The hotel itself was well kept and the lobby was inviting. I would recommend this hotel and will probably stay again next year. September 3, 2014
Rated 5.0 out of 5.0 by Great hotel We have been a customer of this Holiday Inn Express since its opening approximately 8 years ago. It is the only place we stay in Charles Town. We always have great service, the hotel is always clean and the breakfast options are the best of any Holiday Inn Express that we have visited. September 2, 2014
Rated 4.0 out of 5.0 by Good service for a quick stay Very nice and friendly staff. Helped us right away when we were missing the toiletries from the room. September 2, 2014
Rated 4.0 out of 5.0 by Pretty decent hotel Beds are comfortable, rooms are clean, and the staff is very friendly. Internet and cable do not work very well though. August 31, 2014
Rated 4.0 out of 5.0 by Poor Internet Very good hotel experience except for the lack of decent wireless internet service. August 30, 2014
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