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Rated 4.5 out of 5 by 170 reviewers.
Rated 4.0 out of 5.0 by I would stay here again I would stay here again if I get back to Charles Town. Clean and comfortable. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay The rooms were very clean and neat, and all the staff were so kind and friendly. I would stay there again any time. August 28, 2014
Rated 5.0 out of 5.0 by Great Service The Manager was GREAT!!!!!!!!!!!! Every Thing was Great. I love the service of the van going to Charles Town too. Please keep up the great job. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable,clean room ThisHoliday Inn Express was a great place to stay.It was very comfortable and very clean,The staff. there were very friendly and helpful.The breakfast was good and a wide selection.The pancake maker was interesting and very good.We would definitely reccomend this place to our friends. August 27, 2014
Rated 5.0 out of 5.0 by great service EVERYTHING WAS GREAT AND ALL STAFF I ENCOUNTERED WERE VERY NICE AND HELPFUL. I WILL RETURN TO THIS FACILITY AGAIN. August 27, 2014
Rated 5.0 out of 5.0 by summary week-end prices are too high for the property, even though it is near a Casino property! August 27, 2014
Rated 5.0 out of 5.0 by Close to the casino and better value This hotel is close to the casino and much more reasonable than staying at the hotel casino. There is a free 24/7 shuttle to/from the casino that is a PLUS, PLUS. Also the breakfast is a great extra after a long night of gambling. This is a nice clean hotel and I recommend you staying here. August 27, 2014
Rated 1.0 out of 5.0 by Poor Assistance To The Handicap I made these reservations with Holiday Inn Express well in advance. I specifically requested a King Size bed in a handicap room. When I made these reservations I had the reservationist repeat several times for me that I did have a KING size bed reserved in a HANDICAP room. When we arrived there was NO king size bed in a handicap room reserved. We finally got one, but that was not the end of this miserable visit. We were directed to some door that we were told was near our room. When we got to the door there was a sign hung on the door that read OUT OF ORDER. We went to the next nearby door and the same sign - OUT OF ORDER. We returned to the main desk and we were then advised that you had handicap parking and the entry door for our room was next to the parking area! Why did the the front desk not advise us of this at check in time? Needless to say, this will be my LAST stay at a Holiday Inn Express, even if I am a Hilton Honor Member. Also, your handicap shower floor dish to hold in the water for draining is too short and by the time you finish your shower you have formed a large pool of water all over the bathroom area making it difficult for a person with one leg to get around. Never again! Hilton Honors - GOLD 352699032 August 26, 2014
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