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Rated 4.5 out of 5 by 161 reviewers.
Rated 3.0 out of 5.0 by Could do better Very average hotel and room. Asked for a quiet room and was given the very first room off the lobby? Near the most traffic in the hotel. Internet was not working. Took long time for front desk to answer phone. Then took 2 hours before they called me back. (Internet had come on about an hour after my call) Not enough staff to handle check ins and phones. Waited while 4 other people checked in or had problems to deal with. Was not in a hurry but seemed like there should have been more staff there. August 23, 2014
Rated 5.0 out of 5.0 by vacationing great place to stay-staff,breakfast,pool area clean.checkin and checkout great.reasonable price. what else can you ask for August 21, 2014
Rated 5.0 out of 5.0 by Very nice clean room Have stayed many times at HIE and always pleased with the room and staff. August 19, 2014
Rated 4.0 out of 5.0 by My stay at Charles Town My wife and I stayed one night at the HIE. We gambled at a near by casino. We came way small winners. August 18, 2014
Rated 5.0 out of 5.0 by Spacious Room and Comfortable furnishings Hotel and Staff were awesome. I was very comfortable during my stay and would definitely return to this hotel in the future. August 15, 2014
Rated 5.0 out of 5.0 by answer qualifications On one of the questions, it asked if I was greeted as a rewards member. I answered no, because I was a walk-in reservation, but they did take my rewards number so I don't want the staff to get any demerit for not asking. As for the morning food selection, the hotel was really full and my guess booked solid, so by 0800 there were more people in the dining area than it could hold and the line for coffee was a log-jam--It might be better to have the coffee away from the food line so it flows better. As for economy of value, I thought the weekend prices were a bit high. August 15, 2014
Rated 5.0 out of 5.0 by honeymooning,gambling Everything about this place was perfect The breakfast bar is one of the best ! We'll be back August 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed We have stayed at several hotels and this was the most comfortable stay that we have had. The bed was firm but not too firm and the choice of pillows was great. August 14, 2014
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