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Rated 4.5 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by My Home away from Home I love staying here wether for business or liesure. The rooms are excellent and the breakfast is great! The staff is always ready to serve however they can. I recently had a problem and Susana Lopez was a superstar and helped me resolve it quickly. Always above and beyond! Thanks! January 26, 2015
Rated 3.0 out of 5.0 by Good hotel but noisy Overall the hotel is comfortable and cozy. However it is not very soundproof.. You can hear people's talk from neighbor room. What drove me even made was that somebody smoked at around 11PM and triggered the alarm. January 25, 2015
Rated 5.0 out of 5.0 by Nice Stay We enjoyed the stay. Clean rooms and nice staff. The access to the Hotel was a little difficult but other than that it was very nice. Will stay again next time I am in Reno. January 23, 2015
Rated 5.0 out of 5.0 by Wonderful Accomadations Our room was ready early. Our room was clean and very comfortable. The breakfast was good. A nice variety and the hot food was hot and fresh. The staff was able to keep the food trays well supplied and keep the eating area clean. We will stay there again. January 22, 2015
Rated 5.0 out of 5.0 by My home away from Home Alway amazing! The service here is truely appreciated. I travel for business quite a bit and its nice to be taken care of. Recently I had a small problem and Susana Lopez went above and beyond to help me resolve the issue and really made my day! Thank you so much! January 21, 2015
Rated 4.0 out of 5.0 by Great attentive service! All was perfect for a great stay, however the outside noise was a bother for a good nights sleep. January 17, 2015
Rated 4.0 out of 5.0 by Nice inside - Sketchy outside Overall this HI Ex is a nice hotel. The rooms were extremely clean, beds were very comfortable, and the noise levels were acceptable. But, this hotel is in an industrial area and is a bit scary after dark. I made sure to park our vehicle right by the front door. The breakfast was okay...There was more variety than other hotels may have, but the quality was average at best. Specifically, the "omelettes" were some type of egg mix with the most processed and chemically laden "cheese" I've ever seen. The rest of the food was fine. Unfortunately, the hotel was so busy, staff had a difficult time keeping up with demand. More hotel guests should require better staffing. January 13, 2015
Rated 4.0 out of 5.0 by Great Place to Stay and Relax We enjoy this outstanding facility for family vacation in Reno. Great service, delicious breakfast, and nice snack cookies, clear pool and quiet fitness room, etc. We would like to come back next year. January 3, 2015
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