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Rated 4.5 out of 5 by 319 reviewers.
Rated 5.0 out of 5.0 by Great Service The service provided by the employees at this hotel was excellent. October 10, 2015
Rated 5.0 out of 5.0 by Extremely comfortable and clean with great service With the abundance of hotels in the Reno area that we have patronized in the past year due to visiting our daughter attending the University of Nevada and my husband"s car shows, we are by far most impressed with the Holiday Inn Express. It does not have the distraction or noise of slot machines or other gambling equipment which makes it quiet, and the beds are the most comfortable with great room temperature control as my husband likes a colder room. We intend to make this hotel our hotel of choice for all further visits in Reno (at least 6 times a year) until our daughter graduates! October 8, 2015
Rated 5.0 out of 5.0 by Refreshing stay I have stayed here before and like always found that the hotel was clean and well taken care of. The breakfast has a good variety, something for everyone. The staff is constantly bring out hot food and keeping the area clean. We brought along our dog this time and found that the area where you can take your dog out was dirty, yes I know that as a responsible pet owner you should clean up after your animal, but we all know that often that does not happen. I would expect that if a facility was going to allow for and allow animals then I would also expect that they would check the outside grounds and clean up when appropriate. Over all I will say that they stay was good and I will stay there again. October 7, 2015
Rated 2.0 out of 5.0 by Mixed reviews - some positives, some negative Ok... I stayed three days... and have some positive comments and some negatives... Positives: very nice, clean hotel. Room was excellent, very roomy for a standard with queen. Breakfast was the typical HIEx and very good. Lemon/cucumber water and cookies in the lobby was a nice touch. Available coffee in the dining room was also a nice touch and appreciated. Negatives: unfortunately several and enough to where I will not stay at this hotel in the future. 1. Both washers were out of service. Not good! 2. Front desk staff were not helpful, none of them! I asked the two ladies who checked me in to have the hotel manager contact me regarding room pricing. I NEVER GOT THE CALL. I ask a male employee at the front desk for help... he gave me her card and said "call her."... call her for me Mr. Front Desk employee. 3. Third floor hallways smelled bad. The two AC units at each end of the hallways were turned off. Zero fresh air.. stank bad. I turned one on and after a full day the air was tolerable. Really?!?! I am a gold elite and expect a certain level of service and consideration!! I am not satisfied with the hotel or its manager. I don't know what her name is but she needs to know of this review. October 7, 2015
Rated 5.0 out of 5.0 by Terrific Property and Convenient Location The property was very well kept, the staff was terrific, the accommodations were impressive. Overall this was a terrific stay that would I would be happy to recommend to anyone. October 7, 2015
Rated 5.0 out of 5.0 by A quick stop My one night stay here was more than acceptable, the excellent service and decent breakfast are what I have come to expect on a regular basis from Holiday Inn Express. I am becoming spoiled in a way. The price seems a bit high for Reno, however. October 5, 2015
Rated 4.0 out of 5.0 by Nice hotel, comfortable bed Nice hotel, about 1 mile from the airport, clean, good breakfast as buffets go. October 5, 2015
Rated 5.0 out of 5.0 by Very Relaxing Great staff; rooms; breakfast; and quiet. This all led to the ability to relax after a long day of business. October 2, 2015
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