Rated 4.4 out of 5 by 131
Rated 5.0 out of 5.0 very friendly staff
I was traveling with my 89 year old mother and the staff was very helpful in securing a room for us on the first floor and providing shuttle service to a local restaurant for dinner. Also the wake up call was a godsend as we had to get up at 4 am to make a 6:30 am flight to LAX
September 16, 2014
Rated 5.0 out of 5.0 by EMastermanC Front Desk Staff Accomodating
I arrived in Reno later than planned due to airline issues and my bad did not arrive. I had to meet a client directly, then went to check in to the hotel. I explained to Amelia that I didn't have my bag but it was supposed to be delivered. She automatically gave me toiletries and assured that she would directly follow-up when the bag arrived at the hotel so that I would be in receipt. She was genuine and concerned! I really appreciated that!
September 15, 2014
Rated 5.0 out of 5.0 by hikerJG Friendly service, relaxing environnment
Enjoyed our stay after a long day of travel. Friendly shuttle service, comfortable room and excellent breakfast the next morning.
September 14, 2014
Rated 5.0 out of 5.0 by dryman Aahhh...
Both before Burning Man and after we had great service and a great night's sleep. Everyone was helpful from Jose the van driver to Pam at the front desk, who was particularly gracious and helpful.
September 13, 2014
Rated 3.0 out of 5.0 by ptnp02 nice room, loud a/c and plumbing
nice room, good breakfast, but very loud a/c and plumbing
September 11, 2014
Rated 5.0 out of 5.0 by mommaperry One of our favorites!
Our son and family live in Reno as well as my husband's parents (94 and 95). We frequently fly out early in the morning so we say goodbye to the family and head to HIE by the airport the evening before our flight to finally get some quiet restful time after several days with the grandchildren, children and parents. Excellent everything!
September 9, 2014
Rated 5.0 out of 5.0 by bart14 Great way to visit Reno
The hotel was clean and quiet and featured a great breakfast in the morning. We especially appreciated the free hotel shuttle service to and from downtown Reno as well as to the airport. After our visit downtown, we called the hotel and the shuttle picked us up within 15 minutes!
September 9, 2014
Rated 3.0 out of 5.0 by tolilly Comfortable bed
We checked out twice, once at the front desk and once by phone and told house keeping when we left and still received a phone call hours after we left asking if we were going to be staying another night.
September 7, 2014