Rated 5.0 out of 5.0 Wonderful stay
We stayed overnight at this hotel so that we could make the 7:00 train to NYC in the morning and not have to drive an hour from home. The hotel was very clean and extremely comfortable. We really enjoyed the pool and the breakfast.
May 20, 2013
Rated 4.0 out of 5.0 by Navi Pretty good experience
Just like my last visit, this is also pretty good. Internet is pretty good.
May 19, 2013
Rated 4.0 out of 5.0 by DJDI Fun at HI Epress in Spring
We had a very productive two-day weekend. The location of this HIE is unique! It has a great view of the Albany,NY skyline and is within walking distance of a great Sports Bar for lunch and/or dinner meals! The staff is very accommodating, the pool facility and equipment are great . Breakfast choices are very good - enough to satisfy any breakfast culinary choices!
The room was a little disappointing this visit. There was an unpleasant aroma in the room, and the rug was very spotty (stained) throughout and was wet near the couch. These were reported to front desk staff who promised to take care of these problems going forward.
It is still a good place to stay!
May 4, 2013
Rated 5.0 out of 5.0 by Lorac First-rate service
From check-in to check-out every employee we ran into was "go-beyond" helpful and very friendly. Room was spacious, clean and comfy.
Nice touch to have surprise gifts for Platinum members aside from the usual snacks. We didn't have time to use them, but the pool and fitness center looked great.
My one complaint: The breakfast was less than mediocre. Inedible machine-made eggs and a limited variety of pastries is not what I was expecting.
May 3, 2013
Rated 4.0 out of 5.0 by Rj218 Love the bathrooms, but beginning to show age.
We always stay at this hotel when in the area. It is convenient and the staff, for the most part, is great. My only recommendation would be with the weekday breakfast person. When she replenishes items, she only puts out two or three of I items. We constantly have to ask for things which makes her run around far more than is necessary. When the hotel is full, you need to put out more than 2 milks, yogurts, breads, etc. it makes us feel that we are being rationed.
The weekend girl is GREAT.
April 21, 2013
Rated 2.0 out of 5.0 by Justthetravelagent Don't go there on a windy night!!
When we arrived the Desk Clerk seemed not to understand my English accent or english, which as an Englishman I speak fluently!!
We were assigned a nice room overlooking the road. It was very windy and when we left for dinner I informed the same Desk Clerk that there was a tapping noise from the roof or window but thought it was just a loose cable. Later when we returned she mentioned that any problems to let her know. At 1045pm we could not sleep for this intermittent tapping which we think was from the window area.
The same Desk Clerk rose to the occaision and gave us a different room immediately and a good night's sleep was had.
I beleive the hotel has recently been renovated!!
So after a bad start all ended well but I have to grade the visit down. I left a diescription of where I think the tapping came from so I hope they find it if not AVOID the top floor room in the middle on a windy night....or use ear plugs!!
April 13, 2013
Rated 5.0 out of 5.0 by Mom4 ALBANY WEEKEND
the hotel was clean, the beds comfortable and the breakfast was great. we would definately stay there again. The only thing that would make it better would be if the rooms all had a fridge and microwave included in them.
February 24, 2013
Rated 3.0 out of 5.0 by gerome Disappointed
Poor Quality rooms. I would not recommend this HIE to anyone at this time.
February 15, 2013