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Rated 3.8 out of 5 by 68 reviewers.
Rated 4.0 out of 5.0 by Great Facility The employee checking me in Friday night was excellent and was very informative. The room was ready and extremely clean and well kept. The food needed a bit of work. February 14, 2014
Rated 2.0 out of 5.0 by Convenient and That's It Called the front desk daily as I would leave to ask maintenance to check on the squeaking heater in my room that I had to turn off to sleep, everyday I was assured someone would check it out..... never happened. Reservation was for three nights, the morning after my second night the paid bill was slipped under my door, so I called to ensure the front desk was aware to which they were and rewarded me with no house keeping that day. Checking in was very inefficient and confusing as the clerk tried to check me into a room with an associate as if everyone there shares rooms. There is a good little sports grill in the parking lot that was perfect and only a 50' walk, best item of my stay.... February 13, 2014
Rated 4.0 out of 5.0 by Nice stay Not the best hotel I've stayed at but it was okay and quit. February 8, 2014
Rated 5.0 out of 5.0 by Great hotel This is not the first time staying here at this hotel from the people and room accomidations fantastic place to stay. January 5, 2014
Rated 4.0 out of 5.0 by Best HI express but they allow smoking. Why???? Love this hotel. We stay every Christmas Eve when visiting family but I don't understand why they still allow smoking. The hallways stink and we know that all smokers don't care which room their in if the hotel allows smoking. If they don't change soon I will look to stay somewhere else next time. December 28, 2013
Rated 2.0 out of 5.0 by Tired and worn This hotel was a bit of a disappointment. I think it is the worst of the Holiday Inn's that I have stayed at. The rooms looked to be tired and worn from traffic. The tub was damaged and there were numerous dings and dents, etc. I'd look for another place to stay. It wasn't cheap, and it wasn't a good value. December 23, 2013
Rated 1.0 out of 5.0 by miserable failure by the hotel staff as a somewhat regular traveler to Albany I have stayed at this property several times. This time however the staff's attitude and professionalism was deplorable. First, I usually arrive to Albany by train. The hotel in the past has picked me up with their shuttle. This visit I was told by the rude front desk person that the shuttle was only available af until 4PM. I arrived at 515 PM. In the past the shuttle has always picked me up. Then upon my departure, the shuttle was not available until 1PM. So I asked the rude lady at the front desk, who barely spoke English, You mean to tell me that the shuttle only runs between 1PM and 4PM? Rediculous. Then, as a priority club platinum member I was not greeted at check in as such. When I asked why the lady said she didn't have time, and did not know where any of the priority club stuff was. She was visibly annoyed that I dared asking her such nonsense. December 5, 2013
Rated 5.0 out of 5.0 by Everything good Price was good, room was good, staff was very good.. Only thing not good was the awful in-room coffee. Better to leave it out and offer just tea, instead. December 3, 2013
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