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Rated 4.1 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Lovely staff, comfy bed. The staff were absolutely wonderful here. The room was fine, but there was some damage to the carpet that made it feel the tiniest bit rundown. The pool and Jacuzzi were nice and the fitness center looked nice too. I would stay here again. January 23, 2015
Rated 5.0 out of 5.0 by Convenient comfortable relaxing pleasent srvice readily available access to Albany and Troy. Comfortable relaxing enviroment with a courteous , friendly, helpful staff. Clean rooms with all mechanicals in excellent running order. January 17, 2015
Rated 5.0 out of 5.0 by great location for Cruise Connect Shuttle comfortable hotel, great location, friendly staff, clean, easy to get to Yankee Trails Cruise Connect bus to NY/NJ piers ({ 1 mile) January 14, 2015
Rated 5.0 out of 5.0 by Consistent Have stayed at this Holiday Inn express numerous times in the past January 7, 2015
Rated 2.0 out of 5.0 by No pool, No Hot Tub, 80% view Hotel itself was as expected. Selected the hotel because it advertised an indoor pool and a Hot Tub. Also mentioned a view of the Albany skyline. Upon arriving, found a note at the registration desk that the pool and hot tub were closed for the week. I had called the hotel desk a couple weeks prior, when booking the reservation, to confirm that the pool and hot tub were available. I was assured that they would be during the time of my stay. I was annoyed that the pool was unavailable, and that I wasn't notified by the hotel staff, since they had my name, address, phone number and e-mail address from my registration. I would have cancelled and gone elsewhere had I known. As to the view out the window, 80 percent was of the roof over the hotel's entrance and 20 percent was of the Albany skyline. Not what I had expected, especially since I had selected a king suite at a higher price. January 4, 2015
Rated 4.0 out of 5.0 Food Service Although the hotel had good options, it would be GREAT if Holiday Inn would consider having Gluten Free options for breakfast. You could easily have Corn or Rice Chex as an option. Also, you could offer gluten free bread. Thanks! December 31, 2014
Rated 5.0 out of 5.0 by A Holiday Stay to Remember From the moment we entered the building, the desk staff was perfect, answered all our questions, and resolved our only concern which was a request for a refrigerator and a microwave. She was very pleasant, and in fact we tipped her – who ever tips a desk person, we did because she was so pleasant and responsive. Later in the evening, the toilet became plugged. A service person came within minutes, pushing a cart with towels and he wore gloves, and promptly fixed the toilet and cleaned it professionally -- all very impressive, I mean really impressive. It was only a toilet, but he cleaned it as if he was planning to sell it to a stranger (I was going to say “eat on it” but the image of doing so would seem too gross) -- awesome response to a plugged toilet. The breakfast, which is one reason we selected this hotel, was great not only because of the food selection, but the dining area was unusually large and comfortable. I am traveling attorney, and I know a good place to stay, and this stay was perfect. December 27, 2014
Rated 5.0 out of 5.0 by Great room - Bad food Great room - Poor breakfast choices. Holiday Inn needs to update the breakfast buffet. December 23, 2014
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