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Rated 3.9 out of 5 by 231 reviewers.
Rated 2.0 out of 5.0 by Poor service Requested no maid service one day and that was given. The next day we wanted maid service and did not receive any. Hallways were loud and one employee at the front desk was very rude on our checkout. July 23, 2015
Rated 5.0 out of 5.0 by Great place Very comfortable and great staff! I would stay here again. Liked the way the staff took care of our needs very quickly! The experience overall was very good. July 21, 2015
Rated 1.0 out of 5.0 by Dirty room! We have stayed at many Holiday Inns in the past. We had even stayed in this one before so this is the reason we returned. This was a poor stay. First of all check in was a 4pm and check out was at 11am. That is a less than 24 hour stay at $255 (with taxes and fees). Price would have been ok if stay had been a good one. Our room was on the first floor (which we hated). There was trash in the drawers of the night stand, there was mold on the walls in the bathroom, (I took pictures) and the floor under the sink was dirty. When my husband reported these he was told "our cleaning staff is getting lazier, and lazier". No measures were made to rectify the situation. My husband asked for an ice bucket. He was told one would be brought to our room. It never arrived! The room smelled very musty. The ironing board was broken and difficult to use. We will not be returning to this particular hotel. July 19, 2015
Rated 1.0 out of 5.0 by Worst hotel I ever stayed at I have always liked the Holiday Inn but my experience at this hotel was awful thank goodness we were gone most of the day. We stayed 3 nights and the hotel lobby and entire first floor smelled like a sewer backed up. I asked 3 different people who worked at the hotel and they acted like it did not smell. One person told me he was born not having a sense of smell. There were 10 of us at this hotel and they all smelled it. Our rooms were not cleaned and the carpets were dirty. At 10:00 pm one evening there was no coffee creamer or sugar. Breakfast was cold and bland so we did not eat breakfast at the hotel during our stay. I would never stay at this hotel again We stayed at a holiday inn in Lafayette, La on our trip to San Antonio and it was a 10. Service and hotel wonderful July 17, 2015
Rated 1.0 out of 5.0 by Avoid at All Costs This hotel needs a complete do-over. There was nothing about my stay that enjoyed. The staff was inattentive, rude and lacked any desire to be helpful to the guests. July 17, 2015
Rated 5.0 out of 5.0 by good hotel would stay here again. it was clean and loved the pool and location. staff was nice July 11, 2015
Rated 5.0 out of 5.0 by Great Price and Awesome Service I loved it, the hotel was clean, and the staff was very friendly. I really enjoyed the variety of the breakfast items offered. July 10, 2015
Rated 4.0 out of 5.0 by Great Hotel Hotel was great and close to Sea World. Staff was nice and breakfast was great. The only thing I did not like was to check in and find out the pool was closed that day. Also, if you stay on the 1st floor you can hear everything ( people closing doors, talking in hallway) Great room for the price. July 8, 2015
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