Rated 3.8 out of 5 by 77
Rated 4.0 out of 5.0 Super Staff and Great Service
The Staff was super, all questions answered and all request provided! We were delayed on our return travel and the Staff extended our stay. Directions provided to numerous venues and the courtesy was awesome.
The Shuttle van was not as expected and taxi rides to the location were a little stiff, but overall the stay was great.
February 16, 2014
Rated 5.0 out of 5.0 by justmom Nice couple of nights
Stayed here during the Stock Show great price and location for where we needed to be. Breakfast was ok. Rooms were immaculate and comfortable. Great friendly staff!
February 13, 2014
Rated 5.0 out of 5.0 by SilverValk Super comfortable beds and good hot breakfast!
Stayed here for one night while working in San Antonio. This is a newer motel near Seaworld - not walking distance, but less than 15 minutes away in traffic. Nice room with microwave, nice refrigerator and flat screen tv. Plenty of outlets for cell phone chargers, computers, etc. They have excellent wireless connectivity or wired ethernet. The beds were so nice. My wife and I went to sleep instantly and both of us thought the beds were perfect in terms of firmness. Lots of pillows, lights and 2 chairs at the table. Most places only have 1.
I did see comments on hot water problems. Note that the hot water was available almost instantly at the sink and the bathtub.
Breakfast was excellent. Scrambled eggs, pancake machine, biscuits and gravy, sliced ham, bagels, cereal, muffins, cinnamon rolls - plenty to eat. It was presented well - it looked good as well as tasting good. The lady who took care of the breakfast room was Justine. She was awesome. Checked to see if everything was to our liking, offered to bring us things and was just bright and cheery at 6:35am. Lots of coffee and real half and half - no powdered stuff.
Checkout was easy and quick - they made me want to turn around and check back in. Just nice people and a nice place to stay. This will be our new "home away from home" when we're working in NW San Antonio again.
January 24, 2014
Rated 5.0 out of 5.0 by joerod1701 working in San Antonio
I really enjoy staying at this Hotel I always feel welcomed and I can relax. It close to many shopping areas the staff is always friendly and so nice. Rooms are clean. I never seen this place dirty. The maintenance inside and out is always kept up so well.
I am always recognized by one or more staff members no matter how long I have been away, that's a great feeling.
January 15, 2014
Rated 2.0 out of 5.0 by gib45 Courteous but Unresponsive
This was a perfect location for us to see friends that live in SanAntonio but I won't be staying there the next time we visit. We had 3 people in our suite and told the front desk that when we checked in. Upon getting to our room the sleeper sofa wasn't made up and no linens were provided. It took two phone calls to get the linens that we needed. We also had cold showers even though we told the front desk about it. They said they would tell the manager but nothing was ever done.
January 15, 2014
Rated 1.0 out of 5.0 by LTam29 Bad experience- No hot water available to shower
I am a priority club member and I usually stay at the Holiday Inn hotels. But I was very disappointed with this stay in San Antonio, Texas especially with cold winter weather in January. The first night stay was terrible since the hot water was not working and we had to take cold showers since I could not get the front desk to answer my call. The next day, I complained at the front desk and requested for the Hotel Manager to follow up with my complaint but I did not receive a call. I thought I could get some sort of compensation for this incident (free night stay) but I did not receive any thing or even a return call (bad customer service).
January 8, 2014
Rated 5.0 out of 5.0 by cleo007 great customer services,clean rooms, great breakfast
I would highly recommend this hotel to anyone who is traveling and wants to feel safe and stay in a clean hotel where the staff is friendly and knowledgeable.
January 6, 2014
Rated 5.0 out of 5.0 by Raakle Great experience
Very good stay, very clean place and room was pretty confortable.
December 31, 2013