Rated 3.9 out of 5 by 172
Rated 5.0 out of 5.0 by Pacer211 Very comfortable stay at a great price
This hotel appeared fairly new. The staff was great, the room was clean and comfortable, great bed. Quite quiet at the time of my visit.
December 15, 2014
Rated 1.0 out of 5.0 by joinsway poorly built hotel, poor service
Don't mean to hurt anyone's feelings but this is one of the worst hotels we stayed. We booked three rooms. After check in and open luggage, we found out bathroom sink not working. After waited a while, we re-pack and moved to another room.
We suspect this hotel was built with zero insulation. We could hear other rooms TV playing, talking, footsteps and bathroom use. We couldn't sleep well. Oh, did I mention one night everybody was waken up by false fire alarm?
Every time when we shower, it's a bet of luck. If someone else in the hotel was also showering, then the water would go cold in five minutes. And then once, after a cold shower, I found no bath towel! The housekeeping forgot to leave us any bath towel!
On the last day when we came back to the hotel, I inserted the key card and pushed the door open. The door was not locked -- housekeeper forgot to even lock my door after cleaning.
Overall, very disappointed. Hotel was poorly built, staff poorly trained. No more holiday inn express, that's for sure.
December 3, 2014
Rated 5.0 out of 5.0 by latinoadjunct Thanksgiving in SA
Overall I have to rate this hotel as excellent. With the exception of one problem - when a young guest pulled the fire alarm at 1 a.m. and we could not get a hold of the hotel staff - our stay was great. The hotel staff are friendly, professional, and courteous. The rooms are large and comfortable. I highly recommend this hotel and will stay here again on our next return to SA.
December 3, 2014
Rated 1.0 out of 5.0 You can do way better than this
Rooms are dirty and noisy, you can hear any step taken on the entire floor, or how everyone let the door close. Prepare to be startled all the time bu the noise. Hotel is outdated. Took cold showers, breakfast is in very low supply and very very poor. You have to ask for anything, nobody was attending.
I would not stay there again.
December 2, 2014
Rated 5.0 out of 5.0 by AroundtheworldJohn When the family is happy, dad is happy!!!
The entire hotel (inside and out) is so well kept as if it was a day old. We had had to park in back but that was ok as it all well lighted. The employees were always helpful both at the desk and eating area. I was impressed at how quite the AC/heaters run and kept the temp of the room perfect. I travel for a living and I stay at many brands and types of hotels...this property is super nice!!!
December 2, 2014
Rated 5.0 out of 5.0 by Texas Sage Comfortable Bed
Wife just loved the comfortable beds. Room was very clean and service excellent.
November 25, 2014
Rated 5.0 out of 5.0 by Sassygirl7 Excellent customer service
Excellent customer service! Nice rooms!! The family next door was a little loud, but I guess the kids loved Sea World! Would stay again!! It was clean and no musty or nasty smell!
November 21, 2014
Rated 2.0 out of 5.0 by Sharp shooter Could have been better
Shower had major issues, Water pressure was very poor, Shower didn't drain, Ran out of cold water. The breakfast variety was decent but you better get there early, The hotel was busy so you had to wait at times for more food to be brought out, Upside of things is the beds and pillows where very comfortable.
November 19, 2014