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Rated 3.8 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by This is why we prefer to stay at HIEx! We got what we have learned to expect at Holiday Inn Express: a clean room, home-like amenities like a refrigerator, and a good night's sleep. And we got things beyond our expectations: personal and swift service when there was a hitch; and staff asking above-and-beyond questions to make the stay enjoyable. Bravo to the HIEx staff here! This was a great place to stay for our family as it provided easy access to the reason we were in San Antonio, Sea World! July 18, 2014
Rated 2.0 out of 5.0 by Poor Housekeeping We stayed at this hotel for 5 nights and was very disappointed. We stay exclusively at Holiday Inn Express's when we travel because of the wonderful service we have. This hotel was horrible! Every night when we got back to the hotel we had to go to the front desk because housekeeping had forgotten something. One time it was only a box of Kleenex but 2 times they took our dirty towels and did not replace them with clean ones. One time the front desk even told us that we were on the no service list, which we had not requested. And even if we had been on the list why did they come in and take the dirty towels and trash but not replace the towels nor the garbage can liners? The bed was not made nor had the room been vacuumed. On night 3 we came back and could not get in our room because the keys had been deactivated! When my husband finally complained on the final night of our stay he was told there would be a credit issued for our inconvenience and noticed when we got home we were credited $30. Not much on our total bill. And breakfast was a joke! 2 of the mornings the cinnamon rolls were not available, period. Never was there enough food for the amount of guests that were at the hotel. Breakfast area was filthy. I would NOT recommend this hotel to anyone. July 15, 2014
Rated 4.0 out of 5.0 by Good hotel for vacationers, average for business travel This hotel met my basic expectations: good bed, hot shower, available coffee, wifi internet access. Some minor issues should be addressed, such as having a proper aerator on the bathroom sink, adequate lighting in the bathroom, de-scaling the shower head so water flows properly. WiFi was variable, making it a little slower to do my job at times. It seemed tied to the TV service, as cable viewing also became spotty during these times. The breakfast was about what you'd expect, but I could sure use healthier options. And proper cleaning after breakfast needs to happen. Sticky tables from families enjoying pancakces with their children is not fun for the business traveler later in the day. Overall it was a decent visit, though I wouldn't call it perfect. July 14, 2014
Rated 2.0 out of 5.0 by Staff Great Only problem, went down for breakfast, much of the food was depleted. In course of the morning, made three (3) trips down for coffee; pot was empty or gone each time. Left and went out to eat for breakfast and coffee. BUT, desk staff were great with every interaction. July 11, 2014
Rated 1.0 out of 5.0 by Dirty Hotel Room and common areas extremely dirty with hair and dust. Staff shows no interest in their jobs or trying to make a good impression representing this hotel chain. Do not recommend this hotel and would avoid staying at this hotel July 10, 2014
Rated 4.0 out of 5.0 by Room Clean and comfortable room. the bathroom was clean. Service to the room was conducted and restocked each day. July 9, 2014
Rated 2.0 out of 5.0 by terrible bed and pillows did not pay what i thought i was going to pay....i came into town for death of my nephew and did not have it in my heart to sit and talk to folks about discrepancies..... July 8, 2014
Rated 3.0 out of 5.0 by Breakfeast The Breakfeast tables did not sit on the tile floor that kept them still so a person could eat on them. The coffee ran out and I asked for a replacement coffee container. I then had to wait about 15 minutes to get my coffee. July 8, 2014
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