Rated 4.0 out of 5 by 319
Rated 2.0 out of 5.0 by TML52 Great Location/Akward Stay
San Francisco is very beautiful and the Fisherman Wharf attractions are in extreme demand. Therefore this hotel can easily abuse their guests with little consequences. Although my reservations were for an expensive, prepaid, nonsmoking suite with a harbor view, I was given a heavily perfumed smoke masked standard room with a window view of an internal concrete wall.
As a Platinum guest I was in awe of the situation. Though a 1-night solution was offered, a complete stay was not. Consequently, a decision was made to terminate the 4-night stay early. However, the immediate hotel manager on duty threatened to retain all the nights' charges upon an early check out. He was very arrogant and went so far as to offer a popular web site to file a hotel complaint on. He made it obvious that due to the Wharf’s location he had no consequences to address. It was a very awkward situation.
I recommend using the full service “sister” Holiday Inn one block away on Columbus. They have unadvertised suites and their facilities are very nice.
In review, I need to compliment the desk attendants Inga and Ady in addition to manager Stephen. Stephen did a phenomenal job addressing alternative reservations and the desk attendants were OUTSTANDING! In my 30 years of extensive travels for the paper industries I heart fully believe the 1st manager, not Stephen, needs to be fired while Stephen along with Inga & especially Ady needs to be recognized for their customer service. If I offered such service, as what the 1st manager offered, to my clients P&G, KC, G-P, J&J, Bay West, Scott, I would rightly so be severely reprimanded by my superiors.
November 30, 2013
Rated 4.0 out of 5.0 by flxstr Good location for Fishermans Wharf
Overall, a nice hotel. Everything is clean, modern, and no obvious signs of wear.
Only 'negative' is a lack of care around the breakfast. Meat (and meat sauces such as gravy) should not be kept at a 'tepid' temperature.
Otherwise, a fantastic greeting from Brandy?, likely the best greeting I've ever had at any hotel.
November 25, 2013
Rated 1.0 out of 5.0 by CJDJR Not good
Showed up for check in. Front desk only had one employee. Had to wait while another customer complained about the parking fee. When I finally did get checked in, I arrived at my room to find someone already in it! Finally got a room of my own, after having to convince the front desk clerk there was someone in my original room. Room I was given had the worst mattresses on the bed, to the point I woke up the next morning unable to stand up straight from the pain in my back. And I was serenaded all night to the loud HVAC unit. The ultimate insult? Selection of free TV channels was extremely limited with no access to ANY of the cable news networks
November 17, 2013