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Rated 4.2 out of 5 by 622 reviewers.
Rated 5.0 out of 5.0 by Great Place to stay when visiting Fishermans Wharf This was our second family visit (7 people - 2 rooms) to San Francisco staying in the Fisherman's Wharf area. We were in town on a family vacation and also to see a 49'ers game. Our stay at the Holiday Inn Express added to the enjoyment of the trip. Our rooms were ready when we arrived, they were clean and situated next to each other which was a plus for us. The front desk staff was friendly and when we called for extra pillows and blankets for the room, they arrived within 10 minutes. The night before checkout we asked front desk if they could secure two cabs for us in the morning (5 am departure), they actually found us a limo for the same price as the cabs. Great staff, clean rooms, nice complimentary breakfast, walking distance to the Wharf, what more can you ask for. We will definitely stay here again on our next trip. September 27, 2013
Rated 4.0 out of 5.0 by Convenient Location Convenient for Fisherman`s Wharf with Pier 39 less than ten minutes walk. Gray Lines Super Sightseeing office is a few doors away. Minor problem with the room but it was sorted within five minutes of reporting. The Breakfast`s food options are a little limited and it can be a little difficult to get a table on a busy August weekend. September 26, 2013
Rated 4.0 out of 5.0 by Service suffers a little - STILL OUR GO TO STAY SPOT Stayed for 8 days during the America's Cup. Could have been the busy nature of the America's cup, could be personnel changes; However, the staff at the front desk was not as available when calling (several unaswered calls to front desk) not as polite upon check out (called the evening before our check-out and asked for our bill to be pre-prepared as we had a Very Early am departure - our bill was not prepared as requested, desk person was rude upon checkout) and there were problems with the air conditioner (air conditioner was not working on check in and broke another time during our stay - we were told this was from the cleaning staff daily turning the air conditioner off which caused a fuse to blow). Very clean room - slightly loud as it was on the second floor on the street side of the hotel - very well appointed room with fridge and microwave and king bed. Will probably stay here again as I am in San Francisco every 3 months. Price was 2x what we normally pay for this room. We attributed this to the timing of the America's Cup. September 25, 2013
Rated 1.0 out of 5.0 by disgusted and poor services The AC filters never get changed in this place and the room I was in happened to have AC issues. Furthermore i was kept up all night because of the elevator malfunction. When I reported the AC issue it took management several hours to get back to me. I mean I need to just follow up with them. When it came to housekeeping they did not do my room the next day. I was furious, they would not change my room because they were sold out, so when I requested to just simply leave the hotel early and stay the next night at a different hotel, it was a battle with shift manager just to have him credit anything for the room. I still ended up paying for the room and it ended up costing me twice as much to book another hotel that night because of all the frustration. I wrote an email to the manager and even left him a note; it’s been almost three days now and not even once response. This hotel does not stand behind what they say and the service is just flat out poor. My recommendation is POOR HOTEL. September 24, 2013
Rated 4.0 out of 5.0 by Perfect location and wonderful staff The location of this hotel is perfect, right in the heart of the Wharf. There is a bus stop next door that takes you anywhere. The staff were absolutely the friendliest people I have ever had in a hotel. The maids, the service men, and everyone on staff said hello to us every day, The hotel was so clean. And the best part, we were on the fourth floor and it was so quiet, we could not hear any street traffice or noise at all. I will stay here over and over again! September 24, 2013
Rated 5.0 out of 5.0 by review Pros: Location is great, staff is very friendly and helpful, hotel looks great from inside and outside. Cons: no fridge in the room, no swiming pool, very expansive parking. September 24, 2013
Rated 5.0 out of 5.0 by Great location and value Fisherman's Wharf is our favorite get-a-way location and HI Express has the most convenient location for all that we love about the area. It is mid-way between Pier 39 and Ghirardelli Square. Rooms are clean and comfortable. September 19, 2013
Rated 5.0 out of 5.0 by Perfect choice This hotel could not have been better. The room was quiet and very clean. I am very sensitive to cleaning chemicals and when I advised the front desk pre-arrival, they opened the window and refrained from using any offending products. I am so grateful! This made my holiday very enjoyable. The breakfast offered has the best selection of any hotel I have ever stayed in and the staff replenishes the choices very promptly. I found all members of the staff to be exceptionally friendly and very well trained. This hotel is in a great location. It is close to the cable car, restaurants and anything you may need. Thank you very much!! September 18, 2013
Rated 4.0 out of 5.0 by Great location and staff We stayed for two nights and would fully recommend based on the location and the staff who were first class. The hotel is located very close to the piers of Fishermans Warf with all its attractions, night life and restaurants and is a 15min walk to the Alcatraz ferries, tram stops and to Lombard street. Breakfast was a bit of a let down but not unexpected in a HIX in a major city but the staff did try manfully to cope with the sheer volume of guests at the times we were eating. Would stay again and for a longer period to fully enjoy this fabulous city. September 15, 2013
Rated 2.0 out of 5.0 by no shining example for Holiday Inn only 1 elevator working, and making grinding noises. multiple requests to front desk resulted in 2nd elevator being put into operation...2 days later. meanwhile hundreds of guests had to wait interminably for an elevator. our room was hot. the a/c would NOT cool it. but the entire property was hot, for that matter, and given that San Franciscans are acclimated to a different climate than visitors, it may have felt normal to the staff. we made repeated requests for COLD A/C in the room, to no avail. it is well nigh impossible to relax and rest when the room is hot and humid. housekeeping did not speak conversational English. it is most difficult to explain what is needed when the other person can only nod and smile nicely. September 12, 2013
Rated 3.0 out of 5.0 by Good location You need to invest in some new HDTV's, the ones you have are over 18 years old. Good job on the bathroom re-do, bed was comfy now address the old tellies and you've got it nailed. also run both elevators!!!!!!!!!!!!!!! Thanks September 10, 2013
Rated 2.0 out of 5.0 by Internet in the room is not wifi I work with Internet and not wifi in the room only in the lobby. September 9, 2013
Rated 5.0 out of 5.0 by Great staff and professional atmosphere! Desk clerk was very helpful & locked our luggage until our "upgraded room" was cleaned & ready! Asked for & got a bay view with a perfectly cleaned & manicured room. First vacation day in S.F. was extra enjoyable because of this Inn!! Reasonble for Fishermans Wharf area & easily walkable to all activities. Breakfast was slightly hectic but expect that with "free"...it got us by until lunch on the Wharf. Will definitely try them again!! September 9, 2013
Rated 5.0 out of 5.0 by Great place to stay. Your hotel is a fantastic place to stay. It has a perfect location, helpful staff, great breakfast and an interesting elevator. Don and Sharon September 8, 2013
Rated 4.0 out of 5.0 by Nice hotel Great hotel with great price. Only problem you don't get Internet in rooms, only in lobby. September 8, 2013
Rated 5.0 out of 5.0 by Location and comfort when in San Francisco We thoroughly enjoyed our stay at Holiday Inn Express.The rooms are nice and clean.Healthy choices for breakfast and unlimited quantities.Items get over fast and are replenished quickly by the attentive staff. An exercise room keeps you fit if you want. The front staff goes out of way to extend their help,always with a smile.Linda is very courteous and helpful so also others.The housekeeping staff is also very courteous and do their job very well. The location is simply fantastic.You are near the cable car starting points and 5 minutes from the historic streetcar route "F",which is the lifeline to go around everywhere in San Francisco.The Gray Line office is around the corner,who are the best tour organizers.Do take their Sightseeing tour with Alcatraz.If Gregg is your driver on bus #5602,you will thoroughly enjoy the tour.Don't forget to eat at Indian Curry House,5 minutes from hotel.Great place! September 4, 2013
Rated 4.0 out of 5.0 by Great location for tourism Good value for money. Best location for tourism in San Fran. Very busy and small breakfast area, but reasonable food choice and quality. September 4, 2013
Rated 5.0 out of 5.0 by Location Allows Easy Access To The City The hotel is just two blocks from Fisherman's Wharf and maybe 5 blocks from Ghirardelli Square, the Hyde Street Pier, the Maritime Museum... you name it. It was also close to the Hyde Street Cable Car Line and just off the Historic F Line (Electric Trolly Line). You can literally get anywhere in the City very easily from the hotel using a 3 day transit pass that cost us $26 each versus cabs at about $15 one way to get down to Union Square and other sites. The hotel was clean, comfortable, and had a very good breakfast to get you fueled up for touring. It was also within walking distance of the Alcrataz Ferry Tours Landing. We would definitely recommend this hotel though it was just a little pricey for our budget -- but then, most hotels in San Francisco are pricey and compared to some others, it was really not too bad..... September 3, 2013
Rated 3.0 out of 5.0 by Wrong information causing inconvenience I had a room booked which said it was suitable for 3 adults and 2 Children. I was expecting a room with a pull out couch. I mentioned this to the person at the reception and she had no solution. For two nights, one of my family member had to sleep on the floor without the bed. I had to extend my stay and told the reception told me they would give me a junior suite with a pull out couch. When we returned late in the evening, we found the Junior suite was not very different that the previous room with a couch that was fitted in a spot where we could not open it out and once again one family member had to sleep on the floor. When I complained to the receptionist in the morning, she said the manager would contact me, which she did but did not follow up when I gave her my contact. I was very disappointed with the inconvenience this caused my family. Also the person responsible for vale parking was more concerned about fleecing the guest than giving proper information. There are cheaper options for parking other than vale and I saved quiet a bit of money parking elsewhere. Thank's to the receptionist who gave me some valuable tips. Hotel location was great, but overpriced for the room and services. Kevin September 1, 2013
Rated 5.0 out of 5.0 by Memorable stay in San Francisco! We stayed 6 nights Aug 21-27, 2013 and was truly impressed by the service and care extended to my husband, 13 yr. old grandson, and myself. Could not single out any one employee, as they all gave us the special attention, patience, courtesy, and genuine interest in directing us to the local sites, and instruct us in the use of the transportation system in San Francisco. As senior citizens traveling with a minor and with the help of the staff at the Holiday Inn Express Fisherman's Wharf we enjoyed many of the sights with ease. The hotel rooms are very clean, well ventilated, and with beds so comfortable that we did not miss our beds at home the whole stay. Breakfast was the usual fare, but the service around the breakfast station was courteous, with constant attention to keeping the area clean, and well stocked with the food options. Good staff! This hotel is situated so convenient to the Wharf, that we were able to tour this area several times during our stay since it was a short walk to the center of activities. We would definitely recommend this hotel, and the price point was very good! August 30, 2013
Rated 4.0 out of 5.0 by Good hotel and service This is the second time we have stayed at your hotel. The staff at the front desk are always very helpful and we enjoy their friendly smiles and good information. The cleaning staff were also very friendly and had ready smiles and 'good mornings' to us. We enjoyed our stay in your beautiful city and will be back! August 30, 2013
Rated 5.0 out of 5.0 by Fisherman's wharf stay Great accommodation, close to Wharf and streetcar to downtown August 29, 2013
Rated 5.0 out of 5.0 by Perfect Location We could not have asked for a better location. We were right in the middle of a ton of things to see and do, and we could walk or catch the trolly to see and do everything we wanted. Had a great time. Thanks HI August 27, 2013
Rated 2.0 out of 5.0 by Rock hard Bed As a Gold Elite member I stay at Holiday Inns regularly. I can say unequivably that this was the worst bed I have slept on in years. VERY HARD, I ended up sleeping on the chair in the room. Good service, good location. August 27, 2013
Rated 3.0 out of 5.0 by Wi-fi Not having wifi in the room is a huge inconvenience August 26, 2013
Rated 3.0 out of 5.0 by great for families The TV and toilet both didn't work but we called for service and they fixed them both. August 25, 2013
Rated 5.0 out of 5.0 by Good area nice rooms The room was good and the location right where you want to be. The staff was all really friendly and helpful. The breakfast is a good spread and there's something for everyone. This was the only time though the breakfast wasn't hot and it was really busy with not enough seating. Air condition in room was excessively loud as well. August 25, 2013
Rated 5.0 out of 5.0 by Great Stay --- Highly Recommend for Everyone! I stayed at the Holiday Inn Express Fisherman's Wharf for my 3-day stay in San Francisco through a recommendation from a friend, and I must it did not disappoint. The cleanliness of the hotel was the first to be checked off on my list, as well as the friendliness of the staff. We were very pleased with our entire stay, in terms of the location of the hotel, accessibility, and amenities. I highly recommend this hotel to everyone looking to stay near Fisherman's Wharf and to be in walking distance to Pier 39, Ghirardelli Square and lots of little shops. I had a wonderful stay! August 25, 2013
Rated 4.0 out of 5.0 by Great location, great staff with an outstanding breakfast Other than a limited number of tv choices and no wireless in the rooms this is just a terrific place to visit Fisherman's Warf. Breakfast is outstanding and the staff to a person cares about you and your stay! August 25, 2013
Rated 5.0 out of 5.0 by Great Location Our family stayed at the hotel for three nights. Great location to Fisherman's Wharf and city transportation. Rooms were clean and comfortable. We would stay at this property again. August 24, 2013
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