Rated 2.0 out of 5.0 by buddhistboy21 Bugs in my rooms
The first two rooms we were placed in had bugs in the bathroom. One of the rooms I was moved to also had "Silverfish" in the bathroom. I had to explain how to manage and deal with this problem to the desk girl. She had predesignated rooms for un-arrived guest and could wrap her head around the idea that I was a guest, if front of her who had just been given pretty bad customer service in the form of a non-habitable pair of rooms. I had her re-designate two of the other rooms. The worst part is, this finally gave me the room type I requested. Over all this was a poor experience in a hotel that had high rates given its location.
The priority club recognition was a bottle of water, i felt very special.
May 13, 2013
Rated 5.0 out of 5.0 by Bobby67 Relaxing room and wonderful staff
I booked several rooms for a wedding party. The rooms were clean, comfortable and roomy. I had several special needs for the wedding. The staff met the needs of my party and exceeded my expectations in meeting the special needs. Thanks for a great stay.
May 4, 2013
Rated 4.0 out of 5.0 by Bopper Hospitable and clean
We stay at Holiday Inn Express locations around the country, this would be in the top 10%. Are room was very clean and the staff was very hospitable. We could've done without the "3 o'clock" wake up call from the train horn but no hotel is perfect.
April 30, 2013
Rated 2.0 out of 5.0 by TravelerXYZ Stay someplace else
There is a train track right in front of this hotel. The train sounds its horn all night long as it crosses in front of the hotel. This hotel has very poor noise insulation, so the train will likely ruin your sleep.
If you are sensitive to massive amounts of light flooding into your room at night (as I am), be aware that this hotel has huge stadium lights pointed directly into the windows. You'll feel like you're in a prison someplace with all that light.
I got zero recognition for being "Priority Club." You might get luck, though, but I wouldn't bother...I'll go someplace else next time.
April 15, 2013
Rated 5.0 out of 5.0 by GuestofHorror Above the Best
Awesome Hotel & staff, I couldn't hear any of the others guest in the other rooms.. Hotel was clean and the room was great!. I am in the military and travel a whole lot and this was by far ; "Above the Best" that I've ever stayed at!
March 24, 2013
Rated 4.0 out of 5.0 by PlatinumTraveler68 Above average
Good location near highway. New property so has what's needed in the room with extra outlets for phone and laptop without unplugging anything else. Recognized Priority Club status and was able to upgrade! Recommend staying on the backside of hotel, train and road noise from front side was a little loud. Excellent and friendly staff, and the usual Express breakfast was as expected.
March 7, 2013
Rated 2.0 out of 5.0 by Ronunhappy Nothing special, poor customer service
I'm working in the area and I've stayed here several times before but this time I deliberately stayed in a room with a microwave and fridge. I had to move the microwave to a different outlet to get it to work. The fridge didn't work at all. Unfortunately I didn't know it until the next morning. Everything was ruined. Guest services was informed. They fixed the fridge as I was checking out. They did nothing to compensate for my loss. The tubs are small. In fact the lay out in the restroom isn't very "user friendly", almost need to get off the pot to reach some toilet paper. If you arrive in the middle of the night and you're starving you can forget a vending machine. They have 1 small poorly stocked #there is nothing in it# machine on the 2nd floor. Otherwise they don't exist. The rooms aren't horrible or anything, but they're nothing special. I won't stay again simply because of what happened with the non-working fridge. Oh and you can hear the trains passing that's always nice when you're trying to sleep or paying for a nicer room, maybe those rooms should be on the back side away from the train.
February 15, 2013
Rated 5.0 out of 5.0 by b4me Clean room, comfortable bed
Stayed only one night. The room and bathroom were clean, the bed very comfortable. The room was large with one king bed, 2 chairs, a nice desk, and the usual tv, fridge, etc.
Front desk clerk, Corey, was very pleasant and helpful. She answered all my questions with patience. Check out was easy. A different clerk was on duty and I failed to get her name, but she was also professional and had a pleasant disposition. You can not always go with what you read in reviews on hotels. BUT with this review you can take it to the bank!! I had a very nice room and stay at this hotel!!
I will definitely stay here again AND recommend the hotel to my friends and family.
February 15, 2013