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Rated 4.5 out of 5 by 142 reviewers.
Rated 4.0 out of 5.0 by Nice restfull quiet stay get a door to door laundry as most better grade hotel/motels do November 22, 2014
Rated 3.0 out of 5.0 by Are they in transition? Apparently, the entire staff is brand new and I got to experience the joys of new trainees. They were friendly but still learning. While nothing was overtly "horrible" about this stay, everyday had something that pointed out that the staff doesn't have it figured out yet. Some examples: - I came back to my room and the beds hadn't been made - I had already napped in one bed but had to switch to the other when I realized my lamp on that side was out. When I came back the next day, only one bed had been made, but not the other. ??? - Per the sign, I hung my towels up so that the help would know that I was helping to conserve water. 2 days, everything was still replaced, 1 day my towels were taken and not replaced, and 1 day they figured it out. There were some tech glitches, too. The cable was out completely one morning but was fixed by the time I got back. My company handles my travel plans and provides verification for them to accept a company card for payment instead of my own card. When I arrived, they had somehow created 2 reservations for me. One was too many days and needed to be cancelled but the verification was attached there. The other was correct but had no verification. Even though both reservations clearly indicated my company's name, they would not apply the card. I sat in the lobby for 45 minutes trying to get ahold of the travel department to have them repeat what they had already done. November 21, 2014
Rated 1.0 out of 5.0 by I was surprised (in a different way) Definitely I am not happy about this hotel. I spent three nights in a row having an unclean/undone room. Cleaning personnel does not care for cleanliness basic standards neither a common sense of what a customer expect every night. When I called front desk/reception to ask why room was not done, they simply said "they did not know" leaving to me a sense of not caring about client needs at all. The third night I had to ask : "I just need a clean room to spend the night", when she offered only a couple of towels and soap bars instead. November 21, 2014
Rated 1.0 out of 5.0 by Pesimo servicio y atención nuestras habitaciones no fueron aseadas durante nuestra estadia. Alguien se equivocó y sufrimos por tres días por falta de toallas, falta de limpieza. La atencion en el front desk fué muy deficiente, pedimos que noscambiaran a otra habitaión (el hotel no estaba lleno) y se nos negó a pesar de que estaban conscientes de su error al no limpiar las habitaciones. la cuenta final estaba equivocada. Es la peor experiencia en un hotel en todo Estados Unidos en toda mi vida Realmente DETESTABLE November 20, 2014
Rated 5.0 out of 5.0 by stay The stay was good and would recommend it to any one else November 19, 2014
Rated 4.0 out of 5.0 by Housekeeping and late check-outs Only suggestion would be to better inform the housekeeping staff of the rooms that have late check out. I had housekeeping walk into my room at an inappropriate time when I had scheduled a late check out. I told her no thank you and will check out later and then no more than two minutes later another housekeeping lady knocked on my door and I relayed the same information to her. November 18, 2014
Rated 5.0 out of 5.0 by Selma Holiday Inn Express Very clean, good value for the money. Very good breakfast included. When I go back to San Antonio and am on the Selma side of town I'll stay here again. November 18, 2014
Rated 5.0 out of 5.0 by great place to stay we went to the New Braunfels San Antonio area to visit family. We had a great visit and enjoyed our stay at the Holiday Inn. My wife had an online class she teaches and access to the internet was important to her. We will look forward to staying there again on our next visit. We always stay at Holiday Inn when there is one in the area. November 17, 2014
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