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Rated 3.9 out of 5 by 194 reviewers.
Rated 2.0 out of 5.0 by Comfortable bed; poor service We stayed at the HIE while visiting Springfield. The desk clerk did not greet us with a welcome nor recognize our IHG Platinum status. Hotel was very noisy with soccer team kids running amuck; slamming doors and screaming through the hallways. Bedding was comfortable and breakfast was good. When I went to checkout there was no Thank You or How was your stay. Just "OK". Staff need better trained on people skills. September 11, 2014
Rated 5.0 out of 5.0 by great stay great place to stay,made our trip to springfield most enjoyable. look forward to next year. September 11, 2014
Rated 4.0 out of 5.0 by Front Desk was very nice and helpful always have a room available, cause I some times just stop driving and sleep. so no reservations. Holiday Inn has always had a room left for me September 11, 2014
Rated 4.0 out of 5.0 by Adjoining rooms! We didn't even have to request adjoining rooms and we got them for our two rooms. Breakfast was great - easy check-in and check-out. Room clearly had some updates. Lots of choices for pillows. September 10, 2014
Rated 5.0 out of 5.0 by Head The staff and accommodations were great. We enjoyed our stay. The room was clean and there really wasn't anything that we needed. Our only concern was the breakfast food was not hot - it was only warm. The taste of the food and the variety was fine. September 10, 2014
Rated 5.0 out of 5.0 by Experience Headboards were dusty and I had to clean them but other than that wonderful experience September 8, 2014
Rated 4.0 out of 5.0 by Overnight stay This hotel is conveniently located just off I-55. Although our room was on the same side as the interstate we weren't disturbed by road noise. The room was clean and the beds were comfortable, giving a good nights sleep. The pool was a bit difficult to get to having to go through the Crowne Plaza next door. Breakfast was ok with plenty of choices. September 7, 2014
Rated 3.0 out of 5.0 by Quality has slipped a bit in the past years I was looking forward to this visit but it did not live up to my first stay. Air conditioner was loud, bathroom light was buzzing however the bed was as comfortable as ever and those pillows are wonderful. September 7, 2014
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