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Rated 4.0 out of 5 by 213 reviewers.
Rated 4.0 out of 5.0 by Didn't get what I asked for. I have stayed at this facility several times. Good breakfast. Nice atmosphere. Room comfortable, bed comfortable, TV has sleep mode which I like. However, I am diabetic and I specifically asked several days before my arrival for a fridge with a freezer plugged in and ready to go when I got there. I need the freezer for my ice packs so I can keep my insulin cool during the day. I kept the insulin in the fridge overnight. Upon arrival I had the fridge and it was plugged in but it was not very cool and there was no freezer in the fridge. I turned the temp down and after the first night it was beginning to get cool. What upset me about this was I received an email from the facility telling me it would be ready like I asked. It was not. If you are not going to have what I request then tell me. October 20, 2014
Rated 4.0 out of 5.0 by Understaffed The facility was great but it is understaffed. After being on hold for 10+ minutes, I hung up and called again. When I declined to be placed on hold again, she told me she didn't have time to talk to me since she had a long line of folks trying to check in, and she was alone. I went downstairs and I observed several parties waiting to check in and the desk clerk was the only staff member around. October 12, 2014
Rated 4.0 out of 5.0 by clean room and friendly staff I was very happy with my stay. I will return to this location again. The staff was very friendly and helpful and my room was clean and comfortable. October 10, 2014
Rated 4.0 out of 5.0 by Cold room and water Room was cold and furnace was turned off. Nice maintenance man came and switched the heat on. The lavatory hot water was cold as well. October 8, 2014
Rated 4.0 out of 5.0 by Uncomfortable pillows The pillows were awful. Noted on the pillow cases were the relative firmness of each one, none of the 4 pillows on the bed were acceptable. I finally used a spare pillow that was stored in a cabinet with extras for the hide-a-bed that was in the room. It was the best of the bunch. October 6, 2014
Rated 5.0 out of 5.0 by What I value.. Fresh, clean room. Excellent bed and bedding. Great lighting in the bathroom. Workout room and fast internet. Easy in and out. Great property. October 4, 2014
Rated 4.0 out of 5.0 by Great rooms but pool is in another hotel This hotel has easy access to the interstate and access to a lot of places to eat. This hotel is also near most tourist locations. The pool for the Hotel is located in the hotel next to this one and you have to walk through the basement of the hotel to get to the pool. October 2, 2014
Rated 4.0 out of 5.0 by Springfield IL Stay The dinning area staff was the most friendly and helpful. The mattress was a bit hard for me. October 1, 2014
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