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Rated 4.0 out of 5 by 180 reviewers.
Rated 1.0 out of 5.0 by bed was quite comfort and room was big would not use this hotel again not suitable for disable as on a steep hill August 28, 2014
Rated 4.0 out of 5.0 by Comfortable stopover We chose HIExpress Stevenage because it offered a convenient stopover en route to the Channel Ports at a reasonable price. the staff were efficient and welcoming, the rooms were clean and comfortable and there was a good choice at breakfast. We were very pleased with the hotel. Although there is not much parking at the hotel, the staff were quick to explain the use of the retail store car park across the road - there was no real inconvenience in this respect. August 28, 2014
Rated 5.0 out of 5.0 by Suitable Location close to Rail Station. Ideal for a one night stay Generally speaking I find this hotel fine and it meets my requirements. I have been assisted by staff to enable me to partake of an earlier breakfast before 07.00 on a previous visit. August 27, 2014
Rated 4.0 out of 5.0 by pleasant stay and convenient for the train to London chose this hotel as it has a mainline train station on its doorstep to London which gets you to Kings x in under 30 mins. Pleasant decor and helpful staff, no complaints. would return. August 22, 2014
Rated 4.0 out of 5.0 by Great service but not so great cleanliness We stayed for 3 nights for a friends wedding. There was a bit of confusion with our room as I thought I had booked a double room but we ended up in a twin. While they couldn't fix this on the first night the lovely lady on the desk made sure we got a double on the following two nights! Thank you! However, in our second room the remote control was missing and the TV didn't work (did tell the staff this on check out and got an apology - which is great). But while everything else was spotless the room was let down by the grubby shower curtain with what looked like mucky hand prints on it. Overall, we had a pleasant stay and the staff went out of their way to make sure we had the room we thought we had booked, which you don't often experience, and always recognized us when we were in the reception area asking us how our day was etc. Great customer service! August 19, 2014
Rated 1.0 out of 5.0 by Asian pj party I cannot believe this hotel thought it fair to its regular business guests to put 8 Asian teenagers crammed into 2 rooms next to mine ( I stay there up to 3 nights a week), no other rooms available when I asked at reception. I tolerated it till 1 am ( I was on the road at 5am the previous morning) before I had to lose it and shout at them to be quiet. I was also in a disabled room on the first floor with no water pressure, no sofa and a flag pole with the halyard banging in the pole continually through the night..... My worst night in a hotel ever! August 18, 2014
Rated 5.0 out of 5.0 by Great service We stay at the hotel every month the customer service provided by Mark is excellent. There is a new member of staff, Emily again her customer service is brilliant. Really helpfull and so pleasant, always smiling August 17, 2014
Rated 5.0 out of 5.0 by Good Value and Convenient Good value and service in a convenient location for rail networks August 15, 2014
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