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Rated 4.2 out of 5 by 391 reviewers.
Rated 4.0 out of 5.0 by Difficult to find and very basic Hotel was very difficult to find. Both I and another lady had great trouble finding it and ended up walking through the town shopping centre in the dark as somebody giving us instructions actually sent us to the Holiday Inn. When two hotels are very close like these are the directions on the web page should be clear! 'Opposite the station' does not help! Bedroom was in basement where outside door kept being left wide open. Bathroom extraction fan very noisy. October 3, 2015
Rated 4.0 out of 5.0 by Helpful and polite staff, room is okay Some rooms are old, smelly and noisy, while some rooms are refurbished and smarter. The staff did a good job in ensuring my stay was pleasant and assisted me in changing rooms. The rooms/floors/corridor generally need some proper cleaning and vacuuming, as the rooms themselves were dusty and stuffy. The shower facilities are good. Location is very convenient, and the staff are great. October 2, 2015
Rated 5.0 out of 5.0 by Great value stay Travelled as a large group to attend a wedding. Rooms and public areas were clean and comfortable. Staff were extremely friendly and helpful. We arrived late in the evening and were offered take away menus to order in food. Receptionist even phoned in the order for us. Every staff member we met was polite and friendly. Prices for rooms and in the bar were very reasonable. Would definitely use this hotel if visiting the area again. September 30, 2015
Rated 4.0 out of 5.0 by Friendly Staff It was my first time out of the States, so I really didn't know what to expect of hospitality staff in the UK. This crew did not disappoint! Everyone was very friendly and accommodating. I even missed breakfast by about 10 minutes one morning, and a very friendly gentleman offered to find me something in the kitchen to hold me over. Would definitely recommend for the value, cleanliness and staff. September 30, 2015
Rated 4.0 out of 5.0 by good clean hotel hotel very clean and staff were excellent. room and bathroom spotless and would stay again if in the area. breakfast was hot and plenty. September 28, 2015
Rated 4.0 out of 5.0 by Beddings It was an exciting experience overall. The staff are courteous,warm and welcoming. I however wish they will pay more attention to how often they change their bed spread especially when a customer is spending almost two weeks in the same room of a hotel. September 25, 2015
Rated 4.0 out of 5.0 by Everything OK! Everything is OK for our stay. If bath room floor or toilet could be replaced to remove the smell of urine -- it will be good. September 25, 2015
Rated 5.0 out of 5.0 by Would definitely recommend Hotel is ideally located for both Stevenage and Knebworth and the hotel itself is very clean and well manitained. Staff are friendly and helpful, polite and professional. Lack of complimentary parking was the only ral parking at Matalan store over the road from 6pm until 9am, after that you have to put money in the metre every 2 hours which is a bit inconvenient. Memory foam pillows are not my friend, but apart from that the rooms and bed are really good. Breakfast was nice, althought there could have been choice. Overall, an excellent stay. September 24, 2015
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