Rated 3.9 out of 5 by 90
Rated 4.0 out of 5.0 Breakfast
We need bacon and thicker bread would be nice. The new beds are really comfortable
December 7, 2013
Rated 5.0 out of 5.0 by Soulbrosis Car Park Issue
Having stayed at the hotel several times, always at weekends, we feel that more could be done regarding parking. Given that we use the hotel as a base, to travel to London, and that the rail station is only a 5 minute walk away. It is most annoying that we cannot park the car and leave it for the whole weekend. We are sure that some arrangement could be made where the current car park could be used for longer than the 2 hour period, during the day. For which we would be willing to pay a reasonable fee.
The hotel itself is very comfortable and an excellent base. A good cooked breakfast is available.
December 6, 2013
Rated 5.0 out of 5.0 by SikaDodd Freindly, knowledgable & helpful staff
I regularly stay in this hotel as it has a conveniant location for road & rail links to London.
I find the staff very warm, welcoming and helpful, whilst always going the extra mile to ensure a pleasurable hotel stay. Top marks. Highly reccomend.
December 3, 2013
Rated 1.0 out of 5.0 by Bayer Terrible
i checked into this hotel on the 19th November for a three night stay having booked a double room for single occupancy for three nights. Reception did not acknowledge my reward club status but i was checked in quite quickly. The room I was allocated was already occupied so I had to return to reception luggage in tow! No apology for the error, i was just handed another key card for another room. This room was not a double room but a twin with two single beds, resulting in a second trip down to reception. The male receptionist rather rudely told me that my booking was not for a double as there were no doubles available at the time off booking and would not reallocate another room despite my telling him that this was not the case and that I would have never stayed at the hotel if there were no double rooms available. After checking my email confirmation I emailed to complain which resulted in a free nights stay and a written offer to give me another room for my third night. Too little too late I am afraid as I will not stay this hotel again!
Now to the room - It had a slow leaking toilet!
A toilet that must have been leaking for some considerable time as the door lining to the en suite was saturated with water to approximately 30cm high.
The heating did not work in the room and the cleaner left the window open on day two of my stay leaving me cold in bed that night
No one at the hotel bothered to apologise to me in person!
November 30, 2013
Rated 5.0 out of 5.0 by MarkS777 Excellent service, good value
From the outstandingly friendly and helpful reception staff on arrival, to the clean, comfortable room and free, cooked breakfast, the whole experience was a joy!
November 27, 2013
Rated 5.0 out of 5.0 by lecky50 good rooms and great service
quick check in good rooms bar a bit pricey but cant fault the place clean and fresh
November 26, 2013
Rated 4.0 out of 5.0 by Cheekos Splendid, apart from a rogue Rolls Royce Trent engine in the bathroom
Felt sorry for the lovely lady at reception who was being barated by someone who barged in front of me and could only be described as Mr Ribena - although I don't think he was on blackcurrant.
Anyway, as he headed off for more vitamin C in the spoons and weather pub next door, she was obviously still flustered when she served me as she just went through the key-giving motions. I didn't get a usual rewards club acknowledgement, but she was smiley and jokey enough by the end. Not to worry, I needed to catch some zzz's. Or rather I would, if I could have turned off the fan in the loo. I turned everything off, but it sounded like I was a wind tunnel experiment. Two hours later, I had to bung it up with tissue. Slept well then. Don't worry, I took the paper silencer out in the morning. A belated apologiy to the next guest.
Breakfast room was busy, the express breakfast standard express breakfast - nothing to really have a go at, even the eggs (although tired) were still edible.
OK departure but a strange hard sell to 'buy direct next time' - err, I always do - but never mind, Stevenage made a change and I managed to catch a few hours in nod, and it was a bargain.
November 26, 2013
Rated 3.0 out of 5.0 by Dodgygibbo Basic hygiene control a concern
Damaged cup in room, mentioned to reception after drinking out of this cup. To my horror the same cup was placed upside down back in my room. I want to know how this cup was washed and dried unless they carry mobile dishwashers around now. Sorry but I will bring my own cup now.
November 18, 2013