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Rated 4.0 out of 5 by 177 reviewers.
Rated 4.0 out of 5.0 by pleasant stay and convenient for the train to London chose this hotel as it has a mainline train station on its doorstep to London which gets you to Kings x in under 30 mins. Pleasant decor and helpful staff, no complaints. would return. August 22, 2014
Rated 4.0 out of 5.0 by Great service but not so great cleanliness We stayed for 3 nights for a friends wedding. There was a bit of confusion with our room as I thought I had booked a double room but we ended up in a twin. While they couldn't fix this on the first night the lovely lady on the desk made sure we got a double on the following two nights! Thank you! However, in our second room the remote control was missing and the TV didn't work (did tell the staff this on check out and got an apology - which is great). But while everything else was spotless the room was let down by the grubby shower curtain with what looked like mucky hand prints on it. Overall, we had a pleasant stay and the staff went out of their way to make sure we had the room we thought we had booked, which you don't often experience, and always recognized us when we were in the reception area asking us how our day was etc. Great customer service! August 19, 2014
Rated 1.0 out of 5.0 by Asian pj party I cannot believe this hotel thought it fair to its regular business guests to put 8 Asian teenagers crammed into 2 rooms next to mine ( I stay there up to 3 nights a week), no other rooms available when I asked at reception. I tolerated it till 1 am ( I was on the road at 5am the previous morning) before I had to lose it and shout at them to be quiet. I was also in a disabled room on the first floor with no water pressure, no sofa and a flag pole with the halyard banging in the pole continually through the night..... My worst night in a hotel ever! August 18, 2014
Rated 5.0 out of 5.0 by Great service We stay at the hotel every month the customer service provided by Mark is excellent. There is a new member of staff, Emily again her customer service is brilliant. Really helpfull and so pleasant, always smiling August 17, 2014
Rated 5.0 out of 5.0 by Good Value and Convenient Good value and service in a convenient location for rail networks August 15, 2014
Rated 5.0 out of 5.0 by friendy service hotel a pleasure to stay at this hotel.i was amazed that the staff remembered us from a year ago that we were visitng relatives in stevenage !!!!! the staff were very helpful and allways had a kind word when we returned to the hotel after a long day shopping!!!! the breakfast was good and the area cleaned up very quickly as people finished,the stay was very pleasent in stark contrast to other hotels we visited. August 10, 2014
Rated 5.0 out of 5.0 by good value hotel in convenient situation for the purpose of my visit ie.looking for houses in the area for my daughter August 9, 2014
Rated 3.0 out of 5.0 by Reasonable,Cheap stay for 1 night, clean rooms When we arrived after a 10 hour journey I was very disappointed to see that there were no tea bags in the room as it was described as have tea/coffee making facilities. Had to go to reception and ask for some tea bags and was dealt with unprofessionally. Also was woken up next morning by hotel room service very early in the morning TWICE wanting to clean our room long before breakfast. This made us very angry! When we got down to Breakfast there were long ques of people waiting to get their food. Toasters took forever to make toast. and so was a bit frustrating to say the least. Had to hunt a table down too. Breakfast was fair/edible. We had previously stayed at Holiday inn Milton keynes and must say it was fantastic all round gave them 10/10 where as at Stevenage would rate them a 5/10 the cost was about the same. Overall still a reasonable clean,cheap stay for 1-2 nights only. August 8, 2014
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