Rated 4.0 out of 5 by 178
Rated 5.0 out of 5.0 by Sir Visto Suitable Location close to Rail Station. Ideal for a one night stay
Generally speaking I find this hotel fine and it meets my requirements. I have been assisted by staff to enable me to partake of an earlier breakfast before 07.00 on a previous visit.
August 27, 2014
Rated 4.0 out of 5.0 by thefin pleasant stay and convenient for the train to London
chose this hotel as it has a mainline train station on its doorstep to London which gets you to Kings x in under 30 mins. Pleasant decor and helpful staff, no complaints. would return.
August 22, 2014
Rated 4.0 out of 5.0 by Sarah1987 Great service but not so great cleanliness
We stayed for 3 nights for a friends wedding. There was a bit of confusion with our room as I thought I had booked a double room but we ended up in a twin. While they couldn't fix this on the first night the lovely lady on the desk made sure we got a double on the following two nights! Thank you!
However, in our second room the remote control was missing and the TV didn't work (did tell the staff this on check out and got an apology - which is great). But while everything else was spotless the room was let down by the grubby shower curtain with what looked like mucky hand prints on it.
Overall, we had a pleasant stay and the staff went out of their way to make sure we had the room we thought we had booked, which you don't often experience, and always recognized us when we were in the reception area asking us how our day was etc. Great customer service!
August 19, 2014
Rated 1.0 out of 5.0 by Collach Asian pj party
I cannot believe this hotel thought it fair to its regular business guests to put 8 Asian teenagers crammed into 2 rooms next to mine ( I stay there up to 3 nights a week), no other rooms available when I asked at reception. I tolerated it till 1 am ( I was on the road at 5am the previous morning) before I had to lose it and shout at them to be quiet.
I was also in a disabled room on the first floor with no water pressure, no sofa and a flag pole with the halyard banging in the pole continually through the night..... My worst night in a hotel ever!
August 18, 2014
Rated 5.0 out of 5.0 by Maggie37 Great service
We stay at the hotel every month the customer service provided by Mark is excellent. There is a new member of staff, Emily again her customer service is brilliant. Really helpfull and so pleasant, always smiling
August 17, 2014
Rated 5.0 out of 5.0 by TSHI Good Value and Convenient
Good value and service in a convenient location for rail networks
August 15, 2014
Rated 5.0 out of 5.0 by tour d france friendy service hotel
a pleasure to stay at this hotel.i was amazed that the staff remembered us from a year ago that we were visitng relatives in stevenage !!!!! the staff were very helpful and allways had a kind word when we returned to the hotel after a long day shopping!!!! the breakfast was good and the area cleaned up very quickly as people finished,the stay was very pleasent in stark contrast to other hotels we visited.
August 10, 2014
Rated 5.0 out of 5.0 by ken 78 good value
hotel in convenient situation for the purpose of my visit ie.looking for houses in the area for my daughter
August 9, 2014