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Rated 4.0 out of 5 by 200 reviewers.
Rated 4.0 out of 5.0 by Nice hotel, not the area. The hotel itself is actually very nice and what you would expect of a HI Express. It is really the area and the parking that let it down. Trying to get parked turned out to be a real back and forth nightmare. You are expected to park in the matalan car park across the road (but only after 5pm or you will be charged). I was told after moving my car 3 times that I could park in 1 of 4 spots that the hotel own around the back of the hotel. You actually have to drive up a high piece of kerb to get to it, as staff members park blocking the entrance/exit route - watch your alloys. When you see the condition of the Matalan car park and the pay and display carpark at the rear of the hotel - you really do not want to leave your car there overnight. This made the first impression of my stay very stressful. October 26, 2014
Rated 4.0 out of 5.0 by A good stay in Stevenage Overall the stay was a very positive one. Bed, breakfast, TV, wi-fi and hotel cleanliness were all good. Some greater attention to detail in some areas would have been appreciated e.g. the net curtain in the room and ironing board cover was badly stained and the iron plate was not clean. Also shower gel/shampoo in the shower area would have been a nice touch and a preferred option to another bottle of liquid soap. Staff overall were excellent but let down by a complete lack of recognition for my Rewards Club status and the fact I was staying on a Rewards Night. Also as I indicated when asked that it was my first stay at the hotel, this should have led to the receptionist sharing more information with me about the hotel as opposed to just acknowledging my response. The hotel was well designed and had a good atmosphere - practical and comfortable. Overall - a good reflection of the brand and IHG and a positive stay experience. I would definitely return as all the essentials for a good stay were in place. October 17, 2014
Rated 4.0 out of 5.0 by pleasant stay, spoilt by poor sleep. we have stayed hear several times as a base for visiting family, and have always had a pleasant stay, with helpful staff and a good clean room. we enjoyed all of this on our recent stay, and was given a high room as previously requested on prior stays. however this time we given a room on the opposite side, and experienced a noise coming from the bathroom(possibly from the roof) of a motor running, which have a very detrimental effect on our sleep. upon check-out nobody was on the desk, so we could not leave comment prior to our departure. this spoilt an otherwise pleasant stay. October 16, 2014
Rated 4.0 out of 5.0 by Great staff and service Stayed at this hotel twice before and it still offers great service. The staff are so friendly and polite and the hotel is ideal for Stevenage station and Central London. Great service, friendly, clean and relaxing, couldn't ask for more! October 15, 2014
Rated 2.0 out of 5.0 by Uncomfortable recent stay Firstly I suffered from having cold showers for 2 days despite requesting the front desk to instigate rectification. Secondly - as a high blood pressure sufferer with typical medications i.e Beta blockers, these cannot be taken with Grapefruit, which is the only breakfast fruit offered. Thirdly - somebody thought of the great idea to remove breakfast trays. This leads to used crockery and cutlery being festooned about the tables which is unsightly and unhygienic. I will endeavour to stay elsewhere in Stevenage. October 14, 2014
Rated 4.0 out of 5.0 by No bookedbooked and pre-pays room on arrival We did not receive room dou to 2hotel overbooking (September 23? first stay in September) October 8, 2014
Rated 5.0 out of 5.0 by Good value for money Staff very friendly and helpful. Room and bathroom a decent size and clean. Would perhaps like a small chest of drawers which could fit underneath the TV, as only shelves otherwise. Check-in/out easy and quick. Would recommend for a short break October 6, 2014
Rated 4.0 out of 5.0 by Clean and Tidy The sofa bed was very inferior and terribly uncomfortable. Would not recommend this Hotel on the bad parking situation. September 28, 2014
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