Rated 3.9 out of 5 by 93
Rated 4.0 out of 5.0 by ExperiencedHotelGuest Good Location with friendly and efficient staff
Had business to attend in Hayes, so the location was good as it would be if your need was for an airport hotel.
Easy and no cost parking was welcome.
Good first impression created by reception staff, who were also very helpful and found time to show a bit of good humour.
My "double" room and bed were tiny, though clean, tidy and quiet through the night.
Friendly and efficient bar and restaurant staff, where breakfast was very good, with dinner really falling into average and nothing to remember.
The chamber maids are worth mentioning, not just because the room and surroundings were clean and tidy, but when I locked myself out of my room they declined to let me back in, as a security measure. I had to go to reception and identify myself to be given another keycard. I liked that !
I would be happy to use this hotel again.
December 9, 2013
Rated 5.0 out of 5.0 by SamUncle Great Hotel
Great Hotel to stay in Stevenage Town centre,polite staff,good breakfast,cosy bar and restaurant for snacks.Lovely experience and value for money.
December 8, 2013
Rated 5.0 out of 5.0 by SamUncle Excellent Hotel
Excellent Hotel to stay in Stevenage, Good and pleasent staff with smile. Centralised town centre location,clean rooms well maintained lobby and breakfast room.
December 8, 2013
Rated 4.0 out of 5.0 Breakfast
We need bacon and thicker bread would be nice. The new beds are really comfortable
December 7, 2013
Rated 5.0 out of 5.0 by Soulbrosis Car Park Issue
Having stayed at the hotel several times, always at weekends, we feel that more could be done regarding parking. Given that we use the hotel as a base, to travel to London, and that the rail station is only a 5 minute walk away. It is most annoying that we cannot park the car and leave it for the whole weekend. We are sure that some arrangement could be made where the current car park could be used for longer than the 2 hour period, during the day. For which we would be willing to pay a reasonable fee.
The hotel itself is very comfortable and an excellent base. A good cooked breakfast is available.
December 6, 2013
Rated 5.0 out of 5.0 by SikaDodd Freindly, knowledgable & helpful staff
I regularly stay in this hotel as it has a conveniant location for road & rail links to London.
I find the staff very warm, welcoming and helpful, whilst always going the extra mile to ensure a pleasurable hotel stay. Top marks. Highly reccomend.
December 3, 2013
Rated 1.0 out of 5.0 by Bayer Terrible
i checked into this hotel on the 19th November for a three night stay having booked a double room for single occupancy for three nights. Reception did not acknowledge my reward club status but i was checked in quite quickly. The room I was allocated was already occupied so I had to return to reception luggage in tow! No apology for the error, i was just handed another key card for another room. This room was not a double room but a twin with two single beds, resulting in a second trip down to reception. The male receptionist rather rudely told me that my booking was not for a double as there were no doubles available at the time off booking and would not reallocate another room despite my telling him that this was not the case and that I would have never stayed at the hotel if there were no double rooms available. After checking my email confirmation I emailed to complain which resulted in a free nights stay and a written offer to give me another room for my third night. Too little too late I am afraid as I will not stay this hotel again!
Now to the room - It had a slow leaking toilet!
A toilet that must have been leaking for some considerable time as the door lining to the en suite was saturated with water to approximately 30cm high.
The heating did not work in the room and the cleaner left the window open on day two of my stay leaving me cold in bed that night
No one at the hotel bothered to apologise to me in person!
November 30, 2013
Rated 5.0 out of 5.0 by MarkS777 Excellent service, good value
From the outstandingly friendly and helpful reception staff on arrival, to the clean, comfortable room and free, cooked breakfast, the whole experience was a joy!
November 27, 2013