Rated 4.3 out of 5 by 238
Rated 5.0 out of 5.0 by grannyoma Staff was very efficient
Enjoyed our 3 night stay. Rooms were clean and comfortable. Breakfast was good. Our group included 2 seniors, 2 children under 12 and 4 adults. Had 3 rooms and everyone was pleased with our stay. Would definitely recommend hotel to others.
June 19, 2016
Rated 5.0 out of 5.0 by LooniLinda Home Away From Home
Each time I travel to the Atlanta area, the Stone Mountain HI Express is my home away from home. The location is easily accessible, and convenient to Stone Mountain Park, restaurants, and shopping. The property is very well-maintained, the parking areas are well-lit, the neighborhood is nice and quiet. No matter what time I arrive, I am greeted warmly, and my room is always clean and comfortable. Best of all, the entire staff is pleasant, courteous and caring.
June 18, 2016
Rated 5.0 out of 5.0 by AUforLIfe Comfortable, Clean, Courteous
I would stay here again and recommend it to you. The hotel is comfortable and clean. The rooms are comfortable and clean and feel homey. The linens are pretty. The staff is competent and courteous. The food is very good. The place feels secure and safe.
June 1, 2016
Rated 4.0 out of 5.0 by TreMarie Comfortable bed, great service
I enjoyed my stay. The staff was professional and very friendly, Robert part of the kitchen staff was excellent, professional, accommodating and extremely friendly.
June 1, 2016
Rated 5.0 out of 5.0 by Miss Dot Great Customer Service and Comfortable
This Holiday Inn Express is near to dining and shopping
including banks, post office. There's a lot in this area
to occupy your time. Check out the Holiday Inn Express
May 25, 2016
Rated 1.0 out of 5.0 by Mike-58 Poor Customer Service
After checking out and returning home I received my credit card statement and noticed they had made an error in the billing. There have been several calls to the hotel and the problem is still not resolved. They agree with the error and have told me someone will call back, but that has not happened. Previous messages and information left is either lost or they choose to ignore them.
Also, I checked in at 3:00 AM and gave them a credit card, the same one used to book the room. At 7:00 AM, after only 4 hours sleep, they called the room to tell me there was a problem with the credit card. It turns out it was their error and they were not using the proper expiration date on the card.
My overall experience with IHG as a long time member has been very positive, but the failure to correct a basic problem by this hotel is the reason for the one star rating.
Finally, this was a family trip and we booked 4 rooms. After this problem came up I spoke to other family members and they all had some problem with their stay that was not resolved.
May 24, 2016
Rated 4.0 out of 5.0 by 1west stone mountain
located in a great area for visiting Stone Mountain
May 24, 2016
Rated 1.0 out of 5.0 by Brentylc9 average stay
over all it was ok aside from being checked into an occupied room and the lack of knowledge of the front desk employees
May 20, 2016