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Rated 4.5 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Great Stay All of the staff was very polite and accommodating. They were genuinely friendly. The common areas were very clean. The breakfast was good and presented well. The room and amenities were clean and fresh. I enjoyed my stay! December 19, 2014
Rated 5.0 out of 5.0 by Great place!!! The staff was friendly and courteous. It was easy to check in and out and helped me locate places in the area for me and my family. December 19, 2014
Rated 3.0 out of 5.0 by Wonderful staff but VERY noisy hotel room. The hotel staff was professional, courteous, and attentive at all times. The rooms were clean. The noise level at the hotel was terrible. We could hear EVERYTHING in the neighboring rooms and the hallway including people's private conversations, snoring, and which TV shows they were watching. The same was true for the hallway outside our rooms. As a result, falling asleep was incredibly difficult. My wife and I left the bathroom fan running all night and downloaded a noise-making app to drown out all the noise from outside our room. December 18, 2014
Rated 3.0 out of 5.0 by Clean Hotel, Convenient Location This hotel was clean and conveniently located to restaurants and other businesses (within walking distance of Ruby Tuesdays, Subway, 7-11, and a few other places). Unfortunately, during our two day stay, our room wasn't cleaned and no explanation or apology was offered. We also weren't able to control the temperature of our room and despite it being cold outside, it was uncomfortably hot in our hotel room. December 17, 2014
Rated 3.0 out of 5.0 Usually love HIE experience, but not this one I am a huge fan of Holiday Inn Express hotels. Unfortunately, this one was a disappointment. The hotel is clean and comfortable - the most important features. However, what was less than impressive was that I chose to stay for two nights and my hotel room wasn't cleaned at all during my stay. After arriving back at my hotel room at 9:30 p.m. on Day 2 of my stay and realizing that my hotel room hadn't been cleaned, I made a trip to the front desk to explain the situation and request clean towels. At a minimum, I expected an apology or explanation. I received neither. Upon hearing that my room hadn't been cleaned, the receptionist replied that she would "write a note." I have no idea how this would be at all helpful to me. I retrieved new towels and coffee and headed back to my room. Again, no apology (or explanation) was received. This is not the customer service that I'm used to at Holiday Inn's. Disappointing. December 15, 2014
Rated 4.0 out of 5.0 by Too much outside light in room It seems the trend is to have sheer curtains and draperies on the windows that cannot be drawn so that light from the outside (street lights, etc) cannot be shielded from the bed when trying to go to sleep. I'm not sure how many times I have put a blanket over the curtain rod to shield out light. December 5, 2014
Rated 4.0 out of 5.0 by More than adequate / too much "night" light There were only sheer curtains plus decorative partial curtains, which meant I could not close the curtain fully to shut out the light. Not a good decorating decision! November 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Suffolk Great place to pull off the highway....location is great......places to eat, sit down, dine in or carry out. Staff is always helpful and the rooms are always clean. Comfortable beds. A hotel you can count on and know what you are getting. November 10, 2014
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