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Rated 3.9 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Raj- superior managager We booked a number of rooms here for our son's wedding and stayed ourselves for a week. The staff was more than accommodating to our families' needs, going out of their way to allow us to enjoy the reunion and festivities. I've stayed here a number of times previously and I've always found this to be one of the cleanest and best kept of the entire chain. Raj, one of the managers, could not have been more hospitable and understanding as more guests showed than we had planned for. Great job, Raj, and the rest of the Holiday Inn staff! July 25, 2014
Rated 4.0 out of 5.0 by Bad cleanliness first room when we checked in - changed room - thereafter better. The first nite when we checked in there were some previous guest's dirty socks on our floor and the floor had not been vacuumed under the hassock. Also, when I took a shower the tub did not drain. We went down to the desk and we were told they had no other rooms but when we said we were packing they found a room for us. Thereafter for 5 nites we had very good service in our relocated room - clean and very good breakfast. Also, the first few nites the elevator floor was not vacuumed - after a few days it was taken care of. July 25, 2014
Rated 4.0 out of 5.0 by Good Service and by Restaurants near by. The Holiday Inn Express' was near where we were visiting. July 17, 2014
Rated 4.0 out of 5.0 by Great service; good upgrades. The service is always great. The renovations have been quite good as well, but the cleanliness can leave one to question a bit. They try for the most part, but the extra push would help to really send this hotel in a class all its own given the town its in and the other options available. The best and most quality hotel in the area. Friendliest staff. Perhaps a better housekeeping staff leader would serve them well to carry them over the top. July 3, 2014
Rated 4.0 out of 5.0 by Excellent service and comfortable room The service provided by the staff was excellent and the room was quite comfortable. The location also provided good access to numerous shops and restaurants. However, the hotel does need extra baggage carts as two carts were just not sufficient for a hotel the size of the Sumter location. July 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel Beautiful hotel, very friendly staff, very clean, no complaints! Will stay again! June 30, 2014
Rated 4.0 out of 5.0 by nice week HIE Sumter is a great place to stay. Staff is friendly and the rooms are great. The breakfast is good. Wish the exercise room had some weights. June 30, 2014
Rated 3.0 out of 5.0 by great room just had a bad experience with my rewards point reservation I claimed my rewards night at 10 that morning and we arrived at the hotel at 545 and they said they couldn't find it. So then I had to pay for a room. Which ended up being 2 two charged to my card and I had to call Ihg to settle it on Monday morning. Clean and very nice rooms though. June 26, 2014
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