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Rated 4.1 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Great Place Last Friday January 31st I have to tell you a story that speaks for itself. I have been staying at the hotels for a year now. My anniversary is actually this Wednesday, February 5th. Normally I am one of the first down from breakfast in the morning. I arrive downstairs between 3:30am - 5:15am. I have been doing this for months. The night before I arrived late at the hotel, after 10:00pm and was tired so I thought I'd sleep in. The next morning I arrived downstairs approximately 6:45am. When I came off the elevator both Kelly (front desk# and Judy #she prepares breakfast# where about ready to come up to my room #230# to make sure I was OK. You have no idea how that made me feel for the two of them to be so concerned about my well being. As I mentioned in a previous reviews all the staff have made me feel as though I'm family. What else can I say. All the employees I encounter are the same way. If I call and change my plans, someone is there to help, after I check in Dan always calls to make sure everything is OK. Others do the same #sorry I just can't remember everyones name#. As my business plans change there will eventually come a time when I will move on as my job will be completed. Until that time comes I will continue to remain one of the Holiday Inn family in Syracuse #Airport). February 3, 2014
Rated 5.0 out of 5.0 by Staff I can't say enough about the management and staff at this hotel. The have made me feel like family. The hotel has been my second home for the past 12 months as my 1 year anniversary is on February 5, 2014. You should commend all of them for and exceptional job, they truly represent your hotel and deserve nothing less. Room 230 January 30, 2014
Rated 2.0 out of 5.0 by Below Average Hotel While waiting on a next day flight, I decided to stay at this Holiday Inn Express. Usually, I'm happy with this hotel chain, but this hotel was well below average and what I was expecting. My stay was only one night, and that was more than enough. The front desk was nice and courteous, but the room was horrible. There was no standard fridge nor a microwave. I gave that benefit of the doubt in thinking that maybe I booked the room incorrectly. However, the furniture and beds were horrendous. The bed was as hard as a rock, and I had extreme difficulty sleeping. I even moved to the second bed, but they were the same. I may as well as been sleeping in the floor. This was a drastic change from the Holiday Inn Express in Watertown that I had stayed at just nights before. If you want a backache in an outdated atmosphere, stay here; if not, go someplace else. January 16, 2014
Rated 4.0 out of 5.0 by Thanks guys With a dead battery and a tired family...you guys stepped it up. The chauffeur fella offered to boost my car, suggested restaurants and even offered to drive me to one of my choice. He also was very helpful with the bags and dropped off extra sheets and pillows for my family. You (sorry I can't remember your names) guys really helped us feel comfortable after a very trying day. January 12, 2014
Rated 3.0 out of 5.0 End of family vacation I liked the cost of the room, knowledgeable staff and of course breakfast the next day. I did not appreciate the stained curtains or food particles that were left from another guest that were found in the directory on the desk. January 2, 2014
Rated 1.0 out of 5.0 by Great Breakfast nook Except for the great diversity in Breakfast amenities, I was not impressed with the mattress quality, noise level or steak restaurant we were recommended. Just for information, they do not accept your discount for AARP if any other booking than regular room. December 30, 2013
Rated 5.0 out of 5.0 by Excellent staff and pool We were there five nights over the Christmas holiday. Great place to be when it is snowing & blowing outside. Enjoyed the pool, exercise room and the shuttle service to the airport. Breakfast good also. Will stay there again. December 29, 2013
Rated 4.0 out of 5.0 by Terrible Business center During my stay the business center/one computor was not in operation. November 25, 2013
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