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Rated 4.3 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed - needs new treadmill The hotel in all is fine for a short stay. If you stay a long time as I did, they want to clean your room for than once a week and will come in even though you have the do not disturb sign on the door. April 15, 2015
Rated 5.0 out of 5.0 by Great Birthday Surprise! Husband planned this trip for my birthday. I booked the hotel & was so pleased with everything! Loved the jacuzzi in the room! So wished I had one at home. Breakfast was Fabulous, as always! Wasn't able to get everything done that we wanted to do, so another trip may be in our future. April 12, 2015
Rated 5.0 out of 5.0 by Excellent Accomodations This is the 3rd time we have stayed with you over the past year. We have enjoyed our stays...and those breakfasts. The staff have been very friendly and helpful. Congrats on a top 10 out of 10. We will be back! April 11, 2015
Rated 2.0 out of 5.0 by No Customer Service I did not realize there were two holiday Inn express hotels in Tacoma. So when I googled Holiday Inn Express in Tacoma WA I thought I was getting the downtown one which is a superb hotel. When I arrived downtown I found out my mistake; I had made a reservation at the 84th st. one instead. I paid the extra money on my reservation so I could have the option to cancel. Well Priscilla was on duty and would not let me cancel even though it was only 2:00pm and she would have had plenty of time to re book this room. We were forced to come to 84th and I tried to cancel again and she was extremely rude and self righteous acting. She kept saying they never allow cancellations (so why did I pay extra for the option to cancel?) She has NO sense of customer service. Ever wonder why people will pay more to shop at places like Nordstrom, Toyota Titus Will etc? It is due to their customer service. If money is all this place is about then they need to learn that customer service=money. We will never stay here and will most certainly let our many friends and family know not to book at this place. I will put this review on every list I can because Priscilla was so rude and lacked complete common sense! It did not matter either that I am a IHG Rewards Member. April 10, 2015
Rated 5.0 out of 5.0 by April Fools Day Review Only two slightly negative comments. The chairs in the breakfast area were two narrow. There should be chairs with no arm rests for those with wider hips. The pancakes on a conveyor were not to the standard of the hotel. They are a novelty but were not that great. April 7, 2015
Rated 5.0 out of 5.0 by Nice room and very friendly staff The staff was extremely friendly and the room was an excellent value. April 2, 2015
Rated 5.0 out of 5.0 by superb staff Would stay again. Staff was always helpful with all questions. April 2, 2015
Rated 4.0 out of 5.0 Nice stay in Tacoma This Holiday Inn Express meets expectations of the brand, with nice rooms, good fixtures, clean, great staff, and internet and breakfast included. I'd like to see more fresh, modern, options for breakfast, instead of the tired bacon, sausage, eggs, and cereal dispenser. April 1, 2015
  • 2015-04-17T13:35:33.303-05:00
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