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Rated 4.2 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Great Service This room provided plenty of space for my two young sons to be able to play with their cars at the end of the day before bed. They even slept GREAT! The heat/air conditioner was able to be set to automatic so that it didn't run all night (a factor that had kept my son up at another hotel chain the previous night). It was great to not be too cold or too hot either! The breakfast provided several options September 2, 2014
Rated 5.0 out of 5.0 by This is our go to hotel in Tacoma Holiday Inn Express hotels are always great and the Tacoma hotel is no exception. The price is right. The rooms are clean and comfortable (although they could definitely improve the quality of the pillows - some are lumpy and others are hard and too thick.) The staff is friendly, knowledgeable and helpful. It's convenient, the breakfast is fine, the coffee is good and I appreciate that they have real half and half for my coffee. The cookies and milk in the evening is a nice touch. August 27, 2014
Rated 1.0 out of 5.0 by double charged when booking the date selected was wrong so I had to pay for the error and pay for two nights when I only stayed one. August 27, 2014
Rated 2.0 out of 5.0 by Could have been better Stayed at this hotel and virtually all of the amenities were not working. Also, the hallways were loud. The rooms were nice and big, but overall it could have been a lot better. August 27, 2014
Rated 5.0 out of 5.0 by Three nights Superb experience in all regards! Great location for our needs, extremely comfortable, very clean, staff members all very friendly & helpful. August 23, 2014
Rated 5.0 out of 5.0 by Bed Was Great Love Holiday Inn Express and this one was no exception. Bed was great. Slept like a rock. Love the cinnamon rolls (although they were out - only negative!) August 22, 2014
Rated 5.0 out of 5.0 by Great value for your stay From check-in to check-out our stay was without problems. The rooms are really nice and the bed is nice and soft. We particularly liked the breakfast, especially the automatic pancake maker. We need one of these at our house!! The only thing that could have been better was the parking. We arrived rather late (after midnight) and the parking lot was full. The clerk at the counter said that we could park in the businesses right next door (there were several) as those businesses were owned by the hotel and it wouldn't be a problem. In my opinion those parking spots should be used by those businesses in order to accommodate those customers. It almost seemed like the hotel was more important than those other businesses so it could take up their spaces. Since there was no other choice we parked there. Although I expected to be towed or something we did not have any problems while we were parked there and everything worked out just fine. August 20, 2014
Rated 2.0 out of 5.0 by could have been better made reservation for my daughter who just got married,as a surprise for their wedding night. they were not able to check in upon arrival, front desk staff less than helpful. I had to drive to hotel to straighten out again front desk staff less than courteous, what I was told when making reservation was not case upon the arrival of my daughter and her new husband. August 19, 2014
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