Rated 4.1 out of 5 by 40
Rated 5.0 out of 5.0 by ChurchMan 2 Nice Stay
We stayed at this hotel for 2 nights and the hotel staff was wonderful. We arrived in town early and they let us check in early then when we decided to stay (we only booked 1 night) an extra night the hotel staff was more than accommodating. Shanelle gave us expert customer service and was very kind as we have a large family. Also we had many friends staying in the same hotel and we quietly congregated in the lobby and we did not get any interruptions and the hotel staff did not make us feel uncomfortable. We would recommend this hotel anytime.
November 19, 2013
Rated 4.0 out of 5.0 by salasml Great breakfast and staff assistance.
A clean and comfortable hotel. However, you can easily hear your next door neighbor in the room we were in. Managed to sleep despite the noise.
November 2, 2013
Rated 1.0 out of 5.0 by bopa NOISE, PLUMBING PROBLEMS, MISFITTED SHEETS & SPIDER
(NOTE: This is the first review I have submitted- to draw attention to problems only at this one facility but not encountered during many previous HI visits throughout the USA and Europe.)
My wife and I agree this was the worst Holiday Inn Express stay we can remember. Hotel staff at check-in was not attentive or helpful & appeared to be preoccupied with other matters. Traffic noise from a major intersection in front of hotel made sleep difficult most of the night and again starting early in the morning. The bathroom sink faucet handle leaked, sprayed & flooded the counter -and everything on the counter- when placed in the cold "ON" position. The exact "OFF" position of the shower handle could not be located to place at the "ALMOST OFF " spot. The form-fitted bed sheet was not form fitted. Both top corners came loose. We were tangled in the bottom sheet and uncomfortable most of the night. A large brown spider greeted us as we stepped out of bed. The spider may be difficult for housekeeping to find. He became "one with the carpet" when I found a shoe. At breakfast - toothpaste textured filler- with red and green spots- in the omelettes- looked, tasted and smelled terrible. We had breakfast somewhere else that morning. When checking out- I asked the front desk clerk for a rating or review card. She was pleasant but said there were no forms available and I could go "online" and submit a review.
October 10, 2013
Rated 1.0 out of 5.0 by disatisfiedguest Would not Stay again
We were not at all impressed with our stay. The hotel room was run down and showing its age, the bathroom was not very clean and there was garbage on the floor that had been there for a while. And at 12:15 am we received a call in our room which woke us up and the male who was calling said he was checking in to see how our stay was going! Really, you call in the middle of the night to ask us how our stay was???? My husband called the front desk back as we assumed it was a prank but nope it wasn't, not sure why that happened the front desk person said they were calling the wrong room. Overall, not at all impressed and would not return or recommend anyone to go here.
October 10, 2013
Rated 4.0 out of 5.0 by Delisa64 Very nice hotel!
Great location for a concert at the Tacoma Dome! the best option is to take a taxi! We just arranged for a pick up really early, then waited for the crowd to leave and got a cab back to the hotel after the concert. The hotel has a great breakfast and is very clean and comfortable!
October 9, 2013
Rated 4.0 out of 5.0 by qu13 Decent Place for a quick stay
Beds were extremely comfortable and the hotel is quiet, had issue with cable in one room and had to be moved to another. No towels in pool area, but pool and hot tub were clean and it was quiet. in that area, there is also a sauna. Staff was courteous, but not entirely friendly. Only stayed one night, price was average.
October 4, 2013
Rated 4.0 out of 5.0 by cgmc comfortable bed , bad pillows
all the pillows were lumpy, not comfortable
I turned on the heater in the room and it set off the smoke detecker.
September 29, 2013
Rated 5.0 out of 5.0 by RoxandAsh Wonderful hotel
We stayed here while we waited for our household goods to be delivered. The hotel was very nice. The lobby was nicely decorated and very welcoming. The list of nearby restaurants they gave us during checkin was very helpful. The cookies and milk in the evening were also a homey touch. The breakfast was acceptable. The pancakes were rubbery. The room was great. The beds were perfect. The kitchenette area nice, especially the full sized sink with complimentary dishsoap. We were given a room at the end of the hotel so we had a really nice view of the pond with ducks, geese and herons. The only real negative we had was the entrance to the hotel was located right at an intersection so getting in and out was sometimes difficult.
September 26, 2013