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Rated 4.0 out of 5 by 81 reviewers.
Rated 3.0 out of 5.0 by Holiday Inn - Thomasville The staff was eager to help and make things perfect for our stay but the bloom is off this rose. November 7, 2014
Rated 3.0 out of 5.0 by Thomasville Generally overall acceptable. Front Desk crew on one shift was not competent. November 6, 2014
Rated 3.0 out of 5.0 by Mule Day Visitor This hotel has been better in the past. Definitely not the value it was in the past. November 5, 2014
Rated 4.0 out of 5.0 by clean and comfortable Pleasant, comfortable stay. Good location, professional staff. November 5, 2014
Rated 3.0 out of 5.0 by Quality slipping The overall quality of the HIE has been slipping lately. They've fallen behind the standards set by their two largest competing hotel chains. October 31, 2014
Rated 5.0 out of 5.0 by Great service and very clean Great staff and clean facilities. We thoroughly enjoyed our stay. October 27, 2014
Rated 4.0 out of 5.0 by Nice place to spend one night A nice place in a great small city... Applebees Restaurant not far and good food with great prices October 27, 2014
Rated 2.0 out of 5.0 by Inconsistent customer service and facilities Customer service and facilities are inconsistent with what I've come to expect from Holiday Inn Express. As a frequent traveler and Gold Elite member, I have stayed at HIE in multiple locations around the country. I have found the following to be inconsistent with other HIE locations: Gold Elite Benefits not offered consistency. I.e. no water or snack offered at check-in, room upgrade automatically first week but second week that did not happen (Ag Expo was going on first week and low occupancy the second week, so I don't understand). Requested email copy of hotel bill but never received. Coffee pots in lobby area empty every day and frequently, there was limited amount of coffee available in breakfast area; breakfast selections inferior compared to other HIE; breakfast hostess chatting with front desk clerk, sitting at a table doing some kind of paperwork (crossword puzzle?) or chatting with guests while other guests are trying to grab a quick breakfast and leave. Not enough electrical outlets where most needed - coffee pot, microwave and fridge all use same wall outlet alarm clock and light behind bedside table share same wall outlet so phone charger must be plugged in at another outlet (I like to charge my phone overnight and keep it near the bed) Shower valve not working properly; turned on and can't adjust water temperature (very hot). Instead, when adjusting temperature, the water pressure changes. Eventually resolves itself, but took about 10 minutes... not good. These are all things that could be easily improved with better management. October 21, 2014
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