Rated 4.3 out of 5 by 131
Rated 5.0 out of 5.0 Very nice place to stay
Very nice and clean place to stay. Breakfast was very good and there was a great selection of food to choose from. Will stay again if ever in the vicinity of Tyler Texas
December 19, 2014
Rated 5.0 out of 5.0 by Stephen2108 Great Stay in Tyler
The hotel was very nice, staff welcomed me upon arrival and overall a very comfortable stay.
December 15, 2014
Rated 2.0 out of 5.0 by RoMercy Won't stay here again
Well... I've been a loyal IHG customer for a long time. At check-in, the young lady at the counter wouldn't make eye contact with me, didn't say anything about my IHG status, offer the options of points vs. snack, describe the breakfast protocol or mention any hotel amenities. I feel that I went out of my way to be nice because I thought that perhaps she was just having a bad day. In fact---when I got to my room, I thought "maybe this is a Holiday Inn as opposed to a HI Express, which would explain why breakfast wasn't mentioned". Then, I looked at the sign on the wall which clearly said Holiday Inn Express. Oh well. Next time, I'll stay elsewhere. Those of us who travel a lot just want someone to be nice to us when we check in at the hotel after a day on the road.
December 8, 2014