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Rated 4.3 out of 5 by 129 reviewers.
Rated 4.0 out of 5.0 by Good clean, comfortable accomodations. Front desk mistakenly checked another couple into my room and they walked into my room. Fortunately I was dressed so it could have been much worse but it was still a bit unsettling. I thought the front desk would have called to apologize for the mix-up but they never did and no mention of it was made when I checked out a day early. September 9, 2014
Rated 5.0 out of 5.0 by Great Management Service Very nice hotel.I had a few kinks but Management & staff were fantastic at resolving the issue , thanks Senetra... September 9, 2014
Rated 3.0 out of 5.0 by Location A good hotel. The rooms where clean, the staff was friendly, the location was difficult to get in and out of. September 7, 2014
Rated 5.0 out of 5.0 by Good Experience Our stay was very good at the Tyler Holiday Inn Express. We were treated with a free upgrade when we arrived. That was awesome! The jacuzzi tub was amazing. The lighting could be better in the bathroom. Otherwise, the bed was comfortable and we had a relaxing stay. August 27, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great pillows This hotel has very comfortable beds and great pillows. The staff are very friendly and courteous. Check in and check out are quick and stress free. I am a repeat customer and I like the fact that they always greet me by name and have all the paperwork ready when I walk through the door. They also know to have the receipt at check out with a zero balance since I have to submit them for receipts. I don't have to remind them. August 26, 2014
Rated 4.0 out of 5.0 by Business Trip to Tyler The hotel is up-to-date and very clean. The staff was extremely helpful with any questions that I had. The only down side was that the fitness room was rather small. Other than that, my stay here was marvelous. August 22, 2014
Rated 5.0 out of 5.0 by What you would expect from Holiday Inn Express Good Room, Larger than average tile shower, Good Breakfast. August 22, 2014
Rated 5.0 out of 5.0 by Clean, cool, and comfortable We rested well in the comfortable bed, and found the room to be clean and quiet, which made our stay very relaxing. We left rested and happy! August 20, 2014
Rated 5.0 out of 5.0 by Personnel and Room are great Everything in the room and everyone was superior. The only issue was the lobby and breakfast area was hot. Don't know if they had air conditioner issues and 100 degree day in Tyler, but the lobby was not comfortable. Other than that, enjoyed the stay. August 20, 2014
Rated 4.0 out of 5.0 by Comfortable room Filled the needs I needed for my business trip. I would recommend this hotel and would use it again if in the area. August 11, 2014
Rated 5.0 out of 5.0 When In Tyler, eat like a local. Great hotel near where I need to be for my meeting. The front desk girls were full of helpful information. Especially where to go to eat where the locals eat. I highly recommend Coyote Joe's and get the bison chili! WOW! They also sent me to Mamaw's fried pies in Whitehouse and they were the best I have ever had. And I know fried pies. All in all a great stay in Tyler where I was treated like family everywhere I went. August 3, 2014
Rated 5.0 out of 5.0 by Very clean and accommodating I like the friendly people. My sister and I children are attending Tyler Junior College right around the corner. We were so tired we could hardly stand straight. The ladies were very nice and willing to help us with anything and everything. Parents weekend is coming soon and we will be back! July 31, 2014
Rated 5.0 out of 5.0 by great service great food great time loved all of it == pool opened till 11pm wow staff was amazing nice quite hotel and easy access to all attractions == July 17, 2014
Rated 2.0 out of 5.0 by bad day Apparently the staff had a bad day on our stay. Normally a great place to stay. Staff didn't provide details on use of jacuzzi tub some rooms have different techniques on operating jacuzzi. When problem was reported they just replied that we should have been told. Jacuzzi room was a special gift for my wife. Normally great hotel. July 2, 2014
Rated 2.0 out of 5.0 by Tyler Visit The tub/ shower had more water coming out of the bottom vs the shower head, could have used a vacuum of the floor, parking was tight, perhaps the lawn crew should not take up 8-10 spaces, closet doors did not close properly , over priced for the value June 30, 2014
Rated 5.0 out of 5.0 by Tyler Quiet place to sleep. Good location. The only bad thing I would say is the lotion in bathroom was used and not a new one. June 29, 2014
Rated 5.0 out of 5.0 by A home away from home We come to Tyler quite often, and we always stay at this hotel. It's location is perfect for our needs. The room is always clean and we always need the coin laundry which is also clean and in good working order. The staff is friendly and helpful. Overall, a good experience. June 26, 2014
Rated 4.0 out of 5.0 by Hated the bathroom- pool was nice I paid extra for the king suite with the Jacuzzi tub- the tub had hair in it (not ours) and a HUGE crack in the floor of the tub. The water pressure of the shower was awful June 20, 2014
Rated 5.0 out of 5.0 by Rate for the Room I do not like the fact that the room rate changed from the first night to the second night. I think that I should be quoted a room rate and whether I stay one night or 6 nights, it should be charged the same each night. I was not aware that the rate would change daily. Upon checking out, I asked the front desk and I was told that the rate changes daily and each day of my visit, I would have paid a different rate. I stay at many hotels and I did not know this was hotel policy. June 19, 2014
Rated 3.0 out of 5.0 by Comfortable bed Dirty room The first room i was put in wasn't even cleaned, the second room was clean except the bathroom witch was dirty and missing a few items. When they cleaned the room the next day the bathroom was still dirty and the missing items was replaced. June 7, 2014
Rated 4.0 out of 5.0 by Great service The customer service was great during our stay. They were very helpful at check in and check out and were very helpful with restaurant suggestions and directions. The room was fairly clean but could have been vacuumed better. The sheets on one bed either had a stain or were dirty. The bathroom was clean and they were good about bringing fresh towels. June 4, 2014
Rated 2.0 out of 5.0 by Worm infested. We had worms crawling all over the room and on our beds. They were on the roof and in the bathrooms. We told the front desk and they told the housekeeping staff. Big Deal. I want a comp room and a refund of this room. June 4, 2014
Rated 5.0 out of 5.0 Comfortable stay We enjoyed our stay and would return. This was our first time in Tyler, Tx and we were there for a concert. The room was a lot better than the concert!!!! June 1, 2014
Rated 5.0 out of 5.0 by great service Georgia, was terrific! Really made our stay fantastic! She helped us out when we needed a second room for family. The beds were very comfortable and the breakfast was awesome. Highly recomend this location to anyone that visits Tyler! May 23, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable The location was very convenient, located on Loop 323 South. The breakfast area was nice, having a view of the indoor pool. Would stay at this location again. Warm cookies available in the afternoons:) May 17, 2014
Rated 4.0 out of 5.0 by Very Enjoyable We stayed in the executive suite which was very nice and clean. Our bed and pillows were very comfortable.. The kiddos slept on the fold out queen sofa bed, the mattres on that could have been a little better but over all was alright. We look forward to our next stay for the other upcoming soccer tournament . Oh and having NBC sports channel to watch the Sunday Premier League soccer games was a big plus. May 14, 2014
Rated 5.0 out of 5.0 by Great Value This hotel is a great and wonderful value. I would recommend it to anyone. The staff was so considerate and accommodating. May 13, 2014
Rated 5.0 out of 5.0 by Nice place Nice quiet Holiday Inn. It is next to the railroad tracks, but there were not trains running that day. Staff was helpful and put us up where we wanted to stay. April 23, 2014
Rated 5.0 out of 5.0 by Front desk staff is the best! We stay at this hotel frequently to attend UT Tyler tennis events. We are always welcomed by name when we arrive. And of course, we love the cinnamon rolls! April 9, 2014
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