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Rated 4.7 out of 5 by 163 reviewers.
Rated 3.0 out of 5.0 by Underwhelmed: below-average experience all the way through. I didn't have the usual good stay. This is a nice place on a rising piece of land that affords good views of the lake. I was driving through in the off season. There was some sort of group and noisy beer guzzling families were peppered throughout. My room smelled and it was noisy, and I also prefer the higher floor to be able to see the lake. They couldn't change the room. I spent 90 monutes trying to find a decent restaurant but even Mcdonalds is closed in the off season (I wish the front desk had MENTIONED that pickings were slim in the off season and even INFORMED ME what was open and closed). At any rate the only open restaurants were clogged with these boozer fringe people. I finally went to the HI bar but they had closed the kitchen. I picked up a sandwich at the gas station across the parking lot. When I got back they'd re-opened the kitchen. :( I ate my sandwich and went back to my smelly, noisy room. What finally set me off to wirte this review is that they forgot to add my 500 bonus points. I felt cheated by the experience and really wish they'd given me 1000 points, never mind the usual 500! I called the hotel and (ingoring my explanation of the problem) got transferred to IHG Rewards. These folks knew, as did I, that the HOTEL applies these bonus points. So they put me on hold and CALLED BACK the hotel to straighten it out. Just a below-average experience all the way through. November 22, 2014
Rated 5.0 out of 5.0 by a nice resort even during non-peak vacation time I come to the area a few times each year on business, and have made this Holiday Inn Resort the standard hotel to stay. They are reliable, convenient to a lot and the staff is helpful. The last couple years, also have made a plan for an off-season vacation up to Lake George and of course, this resort is where we stay. An overall good choice. November 18, 2014
Rated 5.0 out of 5.0 by Outstanding service and staff We visit this hotel at least 3 times a year! We have to say that we will only stay at this location. The staff is outstanding. They are all so dedicated to their guests. The management team should be very proud of their staff. We enjoy visiting the lounge and having a drink and enjoy Bob the bartender who introduces you to everyone in the bar.We are never disappointed the service is amazing! November 18, 2014
Rated 5.0 out of 5.0 by They found my daughter's stuffed toy! My daughter left her stuffed lamb in the kids' suite this past weekend. We only realized it hours later and the room had already been cleaned. We left our contact info and returned home (Canada) telling my 6 year old it 'might' show up, you never know. That was Saturday. On Monday, I received a call from the Holiday Inn and they found it! I just received it now (Friday) --- less than a week later, safe and sound :) I can't WAIT until my daughter comes home from school!!! Merci, Holiday Inn, you ROCK! BTW, our stay was great too, it's a beautiful and kid-friendly hotel. I don't normally write reviews, I just wanted to share this story :) November 14, 2014
Rated 5.0 out of 5.0 by Quick Vacation Service and room was great. We left last minute and enjoyed our stay with our tree kids November 13, 2014
Rated 5.0 out of 5.0 by Lovely property We really enjoyed our stay, the room was very spacious and very clean.. Great night sleep, if we are in the area again, we will definitely come back.. November 6, 2014
Rated 5.0 out of 5.0 by Very clean, fun for kids! The hotel was very clean and the price was right for an overnight stay. Very friendly staff and the hotel restaurant was very good! We didn't swim, but the indoor pool area was very beautiful with a small arcade area too. We will definitely go back. November 5, 2014
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