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Rated 4.4 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Excellent room Excellent room and front desk service, excellent food in restaurant, but service should have been better. August 18, 2014
Rated 4.0 out of 5.0 by Great room The service at the reception desk was excellent - young man there was very helpful with information about the location, hotel and things to do. The room was excellent. The on-site restaurant ambience was inviting and served very good food, however the service was very sloooow. Took almost a half hour for the dinner waiter to approach my table, then almost another hour before my dinner was served. The waiter was pleasant, recognized the slow service and was apologetic. Breakfast wasn't as slow, but the waiter was not at very attentive. After my experience the night before, I didn't hesitate to approach the waiter before I sat down and when I wanted more coffee. I would return to the hotel, but make other plans for meals. August 18, 2014
Rated 5.0 out of 5.0 by Indigo Del Mar Probably my favorite Indigo. Great location, an exceptional staff, starting with Barbara and throughout. Two of my favorite pools in the San Diego area.Very fine breakfasts. August 18, 2014
Rated 2.0 out of 5.0 by Good Service, Not ok for Ambassador Status Member My daughter and I wanted a nice vacation in Del Mar. We selected Hotel Indigo because it was an HIG hotel and I am an Ambassador. The hotel itself is cozy but do not expect any kind of special treatment because you are a dedicated member of Intercontinital Hotels. There was no upgrade on the room, the amenity was a drink in the bar and our room was quite dirty and dark. It is close to the community of Del Mar which made it fun to just depart the hotel and go other places. Over all experience was a 4 out of 10 August 18, 2014
Rated 5.0 out of 5.0 by Great hotel Nice and friendly staff. Beds and pillows were really comfortable. The rooms were decorated nicely and clean. You can not walk out directly to beach but access to the beach is a few blocks down. August 16, 2014
Rated 3.0 out of 5.0 by Great Hotel, Poorly Managed Have stayed at this property several times, the evening of the 14 of August was absolutely a disaster. First the front desk clerk Meghan was awesome, sadly powerless to solve the issues. The restaurant this night was a shambles. Poor service everywhere, we observed folks from many tables approaching the staff to determine the reasons for the delays. I asked the front desk clerk to speak to a manager, can you believe there was NO manager on duty? We were told the chef was training a new staff but there was no kitchen manager on site, hard to train remotely. The staff could not even properly operate the computer billing system. We ordered a po'boy sandwich. Can you believe it was three small shrimp on a hamburger bun with a 1/4 inch slice of tomato and a 1/4 slice of onion? We asked for tartar sauce which turned out to be Ranch dressing. Usually a great place to watch the sun set over the pacific while dining. One of the most terrible dining experiences at any IHG brand hotel August 15, 2014
Rated 5.0 out of 5.0 by Personal Visit with family This is a very nice place and we had lot of fun. Close to lot of places to relax and dine. Our room also had a ocean view and it was very calm throughout the day. all the public places were well maintained. I would definitely stay at this place on my next visit to sandiago. August 13, 2014
Rated 4.0 out of 5.0 by Nice Checked in late evening. Reserved two rooms, one for my wife and I, one for our older children. Rooms were assigned in completely different buildings and staff said nothing could be changed. Thank goodness for Barbara in the morning, she moved us one room apart - much better! She provided excellent customer service. Beautiful property but lower level rooms are very loud from upstairs noise (prob from wood floors) and pillows are horrible! Outdoor furniture and carpet is dirty which wrecks the atmosphere a little. Lobby is beautiful and restaurant staff is very friendly. August 13, 2014
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