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Rated 4.4 out of 5 by 222 reviewers.
Rated 4.0 out of 5.0 by Excellent Staff!!! What an awesome getaway! The staff is extremely friendly and helpful. The rooms are nice and some with an enjoyable view. January 21, 2015
Rated 2.0 out of 5.0 by Not Recommended If you need WiFi don't stay here. We stayed from Dec. 31st to Jan. 4th and the WiFi only worked outside in the parking lot. I spent over 40 minutes on the phone with the IT person that the front desk told "me" to call and it still didn't work. I gave up on it and had to deal with my kids complaining. The customer service was terrible. The pool was not heated and front desk was mostly not helpful at all. I had problems with room tax charges that should have never been charged at check out that I was simply told that everyone pays. I had to call IHG to address this and then when I called back, the person made an apology and made promises to put 15000 points on my IHG rewards but she never did. It was just not impressive. The floors were also never cleaned properly and the blinds were covered in dust. I would not stay here again! Someone needs to really take a serious look at the level of customer service that is being maybe selectively provided to certain customers and not others. January 20, 2015
Rated 5.0 out of 5.0 by Great Experience! We had a great experience and will be back! Great service, great facilities... January 20, 2015
Rated 5.0 out of 5.0 by Ready to come back next January We had a wonderful time and the staff were friendly, helpful and worked hard to anticipate our needs. The food was very good but Wednesday night dining experience was tainted because the staffing was minimal and so dinner took a long time. Also waiter needs to write orders down so he gets it right- the ability to take orders without writing them down is a talent and impressive BUT- you better get it right if you do that! Grounds were immaculate and the sunset view from the restaurant balcony is breathtaking! An easy walk to the beach and town so great location! January 19, 2015
Rated 5.0 out of 5.0 by Great Location Great location for beach, hiking and shopping. The staff provided excellent customer service, pleasant and accommodating. Rooms are spacious. On the down side, the internet connectivity is slow and weak. January 12, 2015
Rated 4.0 out of 5.0 by Great nights sleep beautiful location Perfect location in Del Mar, nice bar , dining room and lobby. Best beds I had in a hotel fresh linens. Bathroom was very large and plenty of room for a family of 4 plus Grandma. View from out side seating was lovely. January 8, 2015
Rated 4.0 out of 5.0 by Great place to chill A very comfortable hotel with good facilities, and walking distance to all the shops and restaurants in Del Mar. Recommended if your objective is to relax and chill. January 8, 2015
Rated 5.0 out of 5.0 by Comfortable Stay My friend and I wanted to go to the San Diego Zoo Safari Park but wanted to stay somewhere nice by the ocean. The hotel is in a central area of Del Mar (plenty of restaurants/shops nearby). Unfortunately for us it decided to rain (a lot) the one night we stayed. So we didn't get to use the pool or enjoy the outdoor spaces like we wanted to. Check in was quick and we were upgraded to an ocean view room. Yes you can see the ocean. But don't expect a full ocean view since the hotel is not on the ocean front. I knew this having researched the area. The beds were incredibly comfortable. The bathroom was spacious so two people can be in there without knocking into each other. However I would have loved a bathtub. (There is only a shower). The shower had wonderful water pressure and stayed nice and hot. The Aveda amenities were very nice as well. The floor was hardwood with an area rug which is okay if you prefer that but I prefer carpeting, esp. in the winter. Since we were only there one night we wanted to eat in town so didn't not eat at the hotel nor used the spa but hope to be back (when it's not raining!) to enjoy the hotel fully. The only downside was we had noisy neighbors (sounded like a herd of elephants) but was kids. Thankfully it didn't last long. I didn't want to have to complain. Thank you for a relaxing stay and hope to return soon! January 2, 2015
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