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Rated 4.4 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by Great Hotel, Poorly Managed Have stayed at this property several times, the evening of the 14 of August was absolutely a disaster. First the front desk clerk Meghan was awesome, sadly powerless to solve the issues. The restaurant this night was a shambles. Poor service everywhere, we observed folks from many tables approaching the staff to determine the reasons for the delays. I asked the front desk clerk to speak to a manager, can you believe there was NO manager on duty? We were told the chef was training a new staff but there was no kitchen manager on site, hard to train remotely. The staff could not even properly operate the computer billing system. We ordered a po'boy sandwich. Can you believe it was three small shrimp on a hamburger bun with a 1/4 inch slice of tomato and a 1/4 slice of onion? We asked for tartar sauce which turned out to be Ranch dressing. Usually a great place to watch the sun set over the pacific while dining. One of the most terrible dining experiences at any IHG brand hotel August 15, 2014
Rated 5.0 out of 5.0 by Personal Visit with family This is a very nice place and we had lot of fun. Close to lot of places to relax and dine. Our room also had a ocean view and it was very calm throughout the day. all the public places were well maintained. I would definitely stay at this place on my next visit to sandiago. August 13, 2014
Rated 4.0 out of 5.0 by Nice Checked in late evening. Reserved two rooms, one for my wife and I, one for our older children. Rooms were assigned in completely different buildings and staff said nothing could be changed. Thank goodness for Barbara in the morning, she moved us one room apart - much better! She provided excellent customer service. Beautiful property but lower level rooms are very loud from upstairs noise (prob from wood floors) and pillows are horrible! Outdoor furniture and carpet is dirty which wrecks the atmosphere a little. Lobby is beautiful and restaurant staff is very friendly. August 13, 2014
Rated 5.0 out of 5.0 by Great place but avoid the restaurant Overall, an excellent facility and fully satisfied with experience with accommodations. Unfortunately, breakfast in the restaurant was a bad experience. Service poor and slow, food was cold when served. Fortunately, there are many good restaurants within walking distance (4 or more blocks). August 12, 2014
Rated 5.0 out of 5.0 by Great location Ideally situated for those wanting to explore and enjoy the outdoors! August 12, 2014
Rated 4.0 out of 5.0 by Great Gettaway when it's 110 in Phoenix. This was a business trip which we brought the kids with on because it was 100 in Phoenix and the kids started back at school the next week. Overall, the hotel and the grounds are very nice. The room was decent, but nothing that spectacular. The kids had a nicer and larger room that we did which was a bummer. Had a billing issue with the kids room, which the Indigo didn't take care of, but my boss did. Overall, the place is nice, but too pricey for what you get in my opinion. I will say the service at the property, especially Meghen, was great. She was great. If you have the money, go ahead and stay. August 11, 2014
Rated 4.0 out of 5.0 by Great service and location I am in this area at least 6 times a year for business. The staff and accomodations at are top notch and suite business travel and vacations well. August 11, 2014
Rated 4.0 out of 5.0 by great bed and great location bed was best sleep in long time. ac unit was not the best, but adequate. the worst thing about the hotel was the wait in getting service and food after ordering. overall , would recommend. August 6, 2014
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