Rated 4.5 out of 5 by 8
Rated 5.0 out of 5.0 by ChitownHV Doesnt' disappoint
Internet issues have been resolved so I'm back to being a happy guest.
Congratulations Denise on your "employee of the month". I wholeheartedly support it!
May 8, 2013
Rated 4.0 out of 5.0 by ChitownHV Only one complaint
The Springfield Candlewood has been my go-to hotel for the past 2 years. After more than 150 nights I've really grown to love it here but I have one complaint. The internet.
It has really gotten bad lately with it constantly dropping off and asking me to reenter the password. It happened 23 times yesterday. 23!
Get on the ball Candlewood. If you offer it free to all guests, why do you even require a password? In my experience, the password is changed about once a year yet I'm required to constantly re-enter it on my 3 devices over and over again. Each device recognizes the candlewood as a trusted wi-fi, but your system wont allow automatic connection. This is such a hassle when Im trying to work from my room. Please please please address this.
April 24, 2013
Rated 5.0 out of 5.0 by LifeisGood1 Clean, safe and comfy
A few complaints. The treadmills were not fully functioning the last two times we stayed here. Get them fixed and stop pretending you're not aware. I know I'm not the only customer who has noticed. The washing machines were down and should be replaced with commercial machines. There are too many people using them for them not to be commercial and working at all times. These are a few of the amenities that draw me to this facility. Rooms are nice and stocked well, but since you supply dishes and flatware for two people, take away the dishwasher and install ovens. Most people can wash two of anything by hand. Ovens would be a bonus.
April 19, 2013
Rated 4.0 out of 5.0 by abarton84 Great Stay
I always try to stay here on my UTA weekends with the military. When the base books me here, it makes my weekend a little better. I know I will get a comfortable bed and there is no confusion about who is paying. I give this place 2 thumbs up.
April 12, 2013
Rated 5.0 out of 5.0 by ChitownHV Appreciate Bob and Denise
A shout out to Denise and Bob who always make me feel welcome and appreciated as a customer. They both go out of their way to ensure my comfort and I have never been disappointed. I stay in Springfield at least 60 nights a year and Bob and Denise are the reason I ALWAYS choose the Candlewood.
March 21, 2013
Rated 5.0 out of 5.0 by spfldgeokid1 Great staff and service!
They did a great job of working with me to get my bill straightened out. The room and facilities were top notch as always.
December 10, 2012
Rated 5.0 out of 5.0 by DEBBIO GREAT LOCATION
GREAT LOCATION TO GO WHERE EVER IN THE CITY TO DO BUSINESS. GOOD RESTAURANTS CLOSE. SPEEDY CHECK IN. NICE AND CLEAN LOBBY. FRIENDLY STAFF BEEN GOING HERE EVER SINCE THEY OPENED THERE DOORS. THIS IS WHERE I STAY WHEN I HAVE BUSINESS IN SPRINGFIELD.
November 19, 2012
Rated 3.0 out of 5.0 by Union Problems
My room didn't have a alarm clock and the night staff couldn't get me one until the next day. The door locks have alot of problems and I have been locked out of my room more than once. If work didn't book the rooms I wouldn't be staying there.
November 1, 2012