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Hanoi Westlake

SUBLIME LUXURY AT THIS LAKESIDE HANOI HOTEL
A welcome retreat from the bustling city centre, the hotel is uniquely placed over the serene waters of West Lake while only minutes from Hanoi’s famous Old Quarter. Discover absolute tranquility at this luxurious urban resort with Tai-Chi lessons beside our outdoor pool; savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Guest Reviews

Members Exclusive - Up to 35% Savings - Enjoy savings with IHG Special for stays in Asia, Middle East and Africa.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Saigon serves Vietnamese cuisine from dramatic, glass-fronted kitchens. Milan is the perfect place to enjoy authentic Italian cuisine in a contempo...
  • Amenities & Services

    All rooms have Wifi, large working desks, private balconies and LCD televisions. The hotel also has a large state-of-the-art health club and pool a...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    1:04 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)
    Guest Reviews
    Rated 4.4 out of 5 by 259 reviewers.
    Rated 5.0 out of 5.0 by Memorable Stay Everything a customer expects from a 5 star hotel. The staff were warm, friendly and attentive. Please do try the Saigon Restaurant and the Italian plus the Sunset bar is a pleasant way to enjoy an evening drink. Clean room and quiet memorable surroundings. Highly recommended. 19 September 2014
    Rated 5.0 out of 5.0 by Friendly, efficient staff, lovely complex Overall, a great experience. Staff always willing to help and are very friendly. Good standard of room.....I would rate at 4 star. Lovely bathroom facilities. Great breakfast. Thought the dinner menue was ok but not great value for money compared to good local restaurants. Alcohol is reasonably expensive at the hotel as well. Entrance and facilities are great. Gym is first class which is what we always look for. 18 September 2014
    Rated 3.0 out of 5.0 by Need training for receptionists I had an enquiry when we check-in and it may brought uneasy feeling for the receptionist who was proceeding our check-in. She was laughing at me and very unkind. In the end we were allocated in a not-nice-view room (480) which made me curious it was really a Overwater panoramic view room I had paid for. I picked up the phone in the room and ask one of your staff what name the room is under. The room was a Pavilion room not Overwater Panoramic View room. An hour later another staff rang us and said we were in the Overwater Panoramic View room. I felt like to say "you must be joking". I thought the woman was trying to cover the mistake up. the woman offered to change room if we don't like the view. and we changed to room 485. There is a no evidence she have done it intentionally, but I believe she have done it to pay back. The new room 485 was very lovely. However the first impression of your hotel wasn't a 5 stars because of the receptionist. the room cleaning staff were very kind and lovely. but the staff in the Cafe du lac were very ordinary. They need to smile more and walking posture training. They came across very arrogant and unkind. 17 September 2014