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  • 1 888 IC HOTELS
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Hanoi Westlake

A welcome retreat from the bustling city centre, the hotel is uniquely placed over the serene waters of West Lake while only minutes from Hanoi’s famous Old Quarter. Discover absolute tranquility at this luxurious urban resort with Tai-Chi lessons beside our outdoor pool; savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Guest Reviews

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Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    1:15 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)
    Guest Reviews
    Rated 4.4 out of 5 by 257 reviewers.
    Rated 3.0 out of 5.0 by Need training for receptionists I had an enquiry when we check-in and it may brought uneasy feeling for the receptionist who was proceeding our check-in. She was laughing at me and very unkind. In the end we were allocated in a not-nice-view room (480) which made me curious it was really a Overwater panoramic view room I had paid for. I picked up the phone in the room and ask one of your staff what name the room is under. The room was a Pavilion room not Overwater Panoramic View room. An hour later another staff rang us and said we were in the Overwater Panoramic View room. I felt like to say "you must be joking". I thought the woman was trying to cover the mistake up. the woman offered to change room if we don't like the view. and we changed to room 485. There is a no evidence she have done it intentionally, but I believe she have done it to pay back. The new room 485 was very lovely. However the first impression of your hotel wasn't a 5 stars because of the receptionist. the room cleaning staff were very kind and lovely. but the staff in the Cafe du lac were very ordinary. They need to smile more and walking posture training. They came across very arrogant and unkind. 17 September 2014
    Rated 4.0 out of 5.0 by Away from the hussle and bussel Hotel is a quite experience 10 minutes away from all the crowded areas of Hanoi. Setting on the Westlake with wonderful views. 17 September 2014
    Rated 4.0 out of 5.0 by 房間漂亮 非常有設計感的房間,視野極佳,湖景漂亮,房間內的空間舒適。早餐好吃,飯店附近就有許多商店可以逛街,值得慢慢逛上2小時。 13 September 2014