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Concierge Photo
Nguyen Diep Anh
Chief Concierge

Insider Tips


Taxi meter

Charges per meter, about USD1,00 or VND20,000 per km. There are a lot of taxi in Hanoi so please go to Concierge desk for taxi information.
The hotel is uniquely placed over the serene waters of West Lake, located just few minutes away from Hanoi's famous Old Quarter. Discover the absolute tranquility at this luxurious urban resort with outdoor pool; state of the art Health Club, savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Guest Reviews

Hotel Specific Offers
Terms & Conditions


  • Restaurant & Lounges

    Saigon serves Vietnamese cuisine from dramatic, glass-fronted kitchens. Milan is the perfect place to enjoy authentic Italian cuisine in a contempo...
  • Amenities & Services

    All rooms have WIFI, large working desks and chairs with private balconies. The hotel also has a large state-of-the-art health club and pool area w...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French, Japanese

Pet Policy

Pets are not allowed
  • Local Time

    4:00 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)
    Guest Reviews
    Rated 4.5 out of 5 by 452 reviewers.
    Rated 4.0 out of 5.0 by escape on westlake excellent staff...friendly and knowledgeable great location on Westlake definitely pay the extra for an overwater bungalow and the club lounge July 27, 2015
    Rated 5.0 out of 5.0 by The greats and the not-so-greats First, the greats. Spacious room and bathroom. Comfortable bed and lovely pillows that will just bring you to dreamland in a minute. However the room is too dark to do anything at all! i can't even see the desk looking for smaller items without opening the shades. Then came the lunch buffet that came together with our conference on 17th July. While the food variety was awesome, your staff have not clue at all how to sit the guests. They should be able to see who are the organizers when the few of us are dress in the same business shirts. Yet they could ask me 'are we part of the Kramer group?'. I had to tell him sternly 'WE ARE the organizers!'. Then they quickly sit us a table. Otherwise they were telling us there was not tables available. Quite unprofessional on this portion. Please take note, On the good note, kukos to Banquet manager Long and another manager, who help us re-arrange the ballroom on 16 July evening. And the service during the event itself on 17 July was great. Also please extend my thanks to your staff from 'Instant service', i called asking if they sell the shower bath and lotion. This staff call back to tell me no they don't but he arrange to give me complimentary bottles, that is so personal and heart-warming. Please extend my appreciation to him. I was staying in rm 423, and called on 16 July night. July 23, 2015
    Rated 4.0 out of 5.0 by Nice Hotel and Staff Thank you all. It was a pleasure experience. However, my partner has trouble sleeping with your pillows. July 22, 2015
    • 2015-07-30T12:52:29.316-05:00
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