Guest Reviews
Overall Experience
4.5
Make yourself at home at the Candlewood Suites Austin Airport!
Our Austin hotel is conveniently located to I-35 and Highway 71 and just two miles away from Austin Bergstrom International Airport (AUS) . As our guest you will enjoy complimentary 24-hour shuttle service to and from the airport.
While in Austin, known as the Live Music Capital of the World, our guests have easy access to downtown Austin attractions including the famous 6th Street, the University of Texas, and several museums and parks. Our hotel is also convenient to the METS Center, Circuit of the Americas (COTA) , and some of Austin’s major employers, including Giga Tesla Factory, Oracle, and the TX DOT Campus.
To provide you all the comforts at home during your long-term stay our hotel provides spacious rooms featuring kitchens with full-sized refrigerator, freezers, stovetops and kitchenware to cook your favorite home meals
After a long day, sit back and relax while enjoying a movie or your favorite show on your 43 inch LED televisions. While you here, don’t forget to take advantage of our 24 hour fitness center , or just enjoy lounging in our patio area which includes barbecue grill.
Our guests also have access to our sister property's refreshing pool and onsite dining for breakfast, lunch and dinner at G Bistro Restaurant.
We look forward to seeing you soon
It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.
Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.
Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.
The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.
Overall Experience
4.5
Does Candlewood Suites Austin Airport offer free parking?
Yes, Candlewood Suites Austin Airport offers complimentary parking for hotel guests.
How much is parking at Candlewood Suites Austin Airport?
Complimentary parking is available at Candlewood Suites Austin Airport for hotel guests.
Can I cancel my booking at Candlewood Suites Austin Airport for a full refund?
Yes, when you book your stay at Candlewood Suites Austin Airport direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.
Does Candlewood Suites Austin Airport offer free airport shuttle service?
Candlewood Suites Austin Airport offers free shuttle service from Austin–Bergstrom International Airport. Departures level above baggage claim at the curbside check-in for Delta Airlines..
How far is Candlewood Suites Austin Airport from the airport?
Candlewood Suites Austin Airport is 5 mi from Austin–Bergstrom International Airport.
Does Candlewood Suites Austin Airport have a pool?
Yes, Candlewood Suites Austin Airport has an outdoor pool.
What are the check-in and check-out times for Candlewood Suites Austin Airport?
Check-in at Candlewood Suites Austin Airport is from 3:00 PM, and check-out time is 12:00 PM. Contact the hotel directly for options available for early check-in or late check-out.
Does Candlewood Suites Austin Airport offer free Wi-Fi?
Yes, the Candlewood Suites Austin Airport offers free WiFi!
Does Candlewood Suites Austin Airport have a restaurant on site?
No, there is no on site restaurant at Candlewood Suites Austin Airport.
Is there a fitness center at Candlewood Suites Austin Airport?
Yes, there is an onsite fitness center at Candlewood Suites Austin Airport.
How much does it cost to stay at Candlewood Suites Austin Airport?
Rates for accommodations at Candlewood Suites Austin Airport vary by season. For your rate options, please input your dates.
How many rooms does the Candlewood Suites Austin Airport have?
The Candlewood Suites Austin Airport has 89 guest rooms. Enter your dates to view available rooms for your stay.
Can I bring my pet to Candlewood Suites Austin Airport?
Pets are welcome at Candlewood Suites Austin Airport. There is a pet deposit per stay of 75 USD. Our Pet Policy: Non refundable pet fee of 75.00 for the first day plus 15.00 per additional day. No aggressive breads. Dogs only No Cats!.
Great customer service
ByWhenry159
June 03, 2023
The outdoor grill should be cleaned more often. Great customer service, room cleanliness was ok. Only 2 of 4 washers worked. Enjoyed the location the hotel was close to everything. The exercise room was great.
Charged for Parking and waited for Shuttle for over an hour at the Airport
ByBKWKB
April 17, 2023
I normally do not write negative reviews without notice to the establishment itself with that being said, I did complete a survey asking to be contacted by the Owner. No contact to date has been made. My Parents and I both stayed overnight each in our own Room for the sole purpose of being able to shuttle to the Airport for an early departure and I required to be picked up by the shuttle 4 days later. After check in my Parents room "lost electricity". My Father called me on my cell phone as the room was dark and they could not see to use the phone in the room. I called the front desk as I had electricity. I was informed they were not aware of any power outages. I was able to remedy the situation as I found the breaker box with a "tripped breaker" and corrected it. I did call the front desk to let them know I had resolved the issue. The morning of our shuttle to the Airport our Driver was friendly and was kind enough to let me know upon my return to stand under the Delta sign for pick up.
Upon my return, I called the Hotel at 6:04 PM requesting a shuttle for pick up. At 6:54 PM I called again asking if there was an issue as I had seen IHG Town Lake there twice, in addition to many other hotel shuttles on their second round so I knew traffic was not an issue. It was cool and extremely windy, so the wait was not a pleasant experience. At 706 PM the shuttle arrived and stopped for the Aero Mexico crew that had just exited the terminal to be picked up. I walked to where the shuttle was to find a young Man with long braided hair sitting in the passenger seat. On the drive to the two adjacent hotels, I overheard the young Man and Driver discussing if the "Bass Pro Shop Credit card had been paid in full". I walked across the parking lot from the Holiday Inn to the Candlewood. I entered the Candlewood, two male staff members were present, neither could provide me with the Owners name or contact information. Neither asked was there anything they could do to help. To add insult to injury, I was changed for parking which the website says it is complementary. Also, I feel like I wasted my IHG rewards night on a totally unacceptable stay and unacceptable service.
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Great long stay hotel
ByJohn À Julio
March 02, 2023
Amazing and convenient hotel for long staying. It's only minutes away from Austin International airport. Staffing are very kind and room maid ladies are very friendly and willing to help and make your stay the best possible also they speak Spanish what makes me feel like back in home.
Great value at a clean & secure facility.
ByScottiePnawhatimsayin
February 26, 2023
All you need for the business trip. Comfy bed, nice shower, equipped kitchenette, dedicated work space and plenty of storage make this place feel almost like home. Easy to access highways and close to the airport too. Shuttle service available and free laundry facilities onsite. There's even a BBQ grill out back on the patio!