Rated 4.6 out of 5 by 24
Rated 2.0 out of 5.0 by 1FSUMOM Get your own towels
We had a reservation for three nights. If you use your towels and would like fresh ones as a replacement, you must carry them down to the from desk and trade them in yourself.
After the first night our room was not cleaned. I called and was told there is only a light cleaning (emptying trash (no new towels) and bed not made.
Our keys did not work in our door on two different occassions.
I would NEVER stay there again,.
February 28, 2014
Rated 5.0 out of 5.0 by TygerLucas Excellent Stay
I own an automobile repair shop near the hotel and anytime I have workers come in from Houston I have them stay at the hotel. Each time the service, cleanliness of rooms and professionalism of staff is outstanding.
February 26, 2014
Rated 5.0 out of 5.0 by jackie051987 Wonderful services for a great price
Wonderful hotel and services for a really great price that I could afford. The room was nice and clean and the bed was comfortable for me and my partner.
I would Recommend this hotel for anyone who is staying in Austin.
when I travel to Austin again I will go with Candlewood again.
February 4, 2014
Rated 5.0 out of 5.0 Conveniently Located
I was in Cedar Park to see my new born grandaughter and was loolking for a hotel that had a full kitchen. After checking around I selected the Candlewood Suites. During my stay the staff was always professional and friendly. In addition, the room was very clean and I was able to sleep well due to the comfort of the bedding. I enjoyed my stay and thank them so much for the courtesy.
January 26, 2014
Rated 4.0 out of 5.0 by BryanandTricia72 Great place for Extended Stay
This was our 2nd stay at the Candlewood Suites. 2 years ago we stayed for a month and this last stay, we stayed for a true "Extended Stay for over 1 year. We will say for the most part...we felt "at home" at Candlewood as our needs were taken care of. Some of the agents at the front desk were PHENOMENAL and truly made it a very pleasant experience. Both Pam and Colleen are EXCEPTIONAL at what they do and they truly show that they care and that they "want" to be there and take care of the guests. This is truly important to us with Customer Service as that has a direct reflection on first impressions in a hotel when you come and go each day. Pam and Colleen deserve to be recognized for their AMAZING service and their most positive attitude and helpfulness. They are truly a pleasure to be around and it is so refreshing to receive this kind of service from people that show that they enjoy what they do and why they are there.
Overall, the room and hotel served us well and what we needed. The housekeeping staff were always very friendly and accommodating as well and we do appreciate that. Each one of them always seemed very friendly and had a great attitude and always worked very hard; they always provided a smile as well. This means a lot to us with staff showing that they really "want" to be there and help the guests with their needs.
A few things that could use some improvement in the hotel is: the Laundry facilities. This needs improvement as from the start, there were first never enough washers/dryers, the laundry room was very dirty-the actual equipment and the floors/room itself. Also, there always seemed to be something broken; usually at least 1 washer was always broken. This definitely needs to be upgraded and also add a few more units to accommodate such a busy hotel.
Also, the hallways/stairways needed more upkeep as there were many times where we would walk the stairwells each day and there would be the same garbage/dirt on the floor/carpet that there was 4 or 5 days prior. We are very clean/finicky people and we believe in cleanliness and taking care of the place as if it is our very own. To us, it doesn't take much...just doing a thorough walk-through from housekeeping each day to ensure that all hallways/walkways/stairwells are free of dirt/trash to make sure the presence of the hotel is top-notch in every area.
On many occasions the "clientele of the hotel could have been better. Many times there would be groups of people that were in the hotel that were very loud/boisterous and very disturbing to us and other guests. We think that the hotel should be more discerning with "who" they allow to stay at the hotel and if they cause continual disturbances, they should be asked to leave, especially if they are causing continual disruption and destruction to the hotel.
We will say overall that we had a very comfortable stay at Candlewood and the service we received was overall very satisfying and a very pleasant experience. We were very grateful to have a safe place to come each night/day and knowing that our needs were met. We thank you, Candlewood Suites for taking care of us and allowing us to be your guests again for over a year. If needed, we would be back again for another extended stay if the need comes and we will definitely refer others to Candlewood. Thank you!
January 25, 2014
Rated 5.0 out of 5.0 by TexasTL Convenient location / nice, clean, roomy hotel
Big room, great bed, very clean overall. Oh yeah, quiet too. Really, no complaints. We try to do a "hotel night" at least once a month (to get away from the kids) and this will definitely be on our "go back" list.
January 6, 2014
Rated 5.0 out of 5.0 by CAROLMB nice stay
Friendly staff. Made the stay comfortable and enjoyable.
December 30, 2013
Rated 5.0 out of 5.0 by Kice123 Nice Stay
We were in the large one bedroom suite - it was plenty of space. We needed a late checkout and were accommodated without any problem at all. Staff was very nice. Nice place.
December 3, 2013