Open Gallery
 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Horrible Staff
ByKJord
May 12, 2021
No masks were worn.
The staff is horrible and unprofessional.
This hotel upholds and enforces the “thirty mile” rule that many other local hotels have eliminated due to its roots in systematic racism.
Close to Airport
ByChristine
May 06, 2021
We enjoyed our Stay overhaul. We would consider staying again when traveling by air.
Not what I expected
Bymaivlaghawj
April 29, 2021
This hotel feels kind of run down. Not what I expected for a Candlewood hotel. Maybe it’s because it is in a smaller metro area? The hotel clerk did not let us know of the amenities or availability of breakfast. The location is great though! Right near the airport!
Reserved online and was told my room was Sold Out!
ByCruzgman21
April 26, 2021
I reserved my room (2 queen beds a week in advance) for my family through the IHG app. I received a text notification saying my room was ready. Once I arrived and tried to check in, the lady at the desk asked for my last name and did not find it in her system and said she had no reservation for me. I said ok and walked away for a moment to pull up my reservation along with my confirmation number. I came back to the front and told her I had my email with my confirmation number and a text message saying my room was ready. The lady did not bother to check for my name and just said said if it was a double queen bedroom they were all sold out and that the system she uses it accurate. She said the application (IHG) I used was not correct, my name was not in her system. There was no apology for the inconvenience, she failed to try and offer us a different or even better room. The lady did not care, that a room we reserved a week in advance was given to someone else. I made a report with IHG and will never a room at this hotel in the future. Apparently I'm not a valued customer at Candlewood Suites. Ill take my money and family to another IHG hotel instead.
Overall stay
ByBjkjck
April 24, 2021
I used a free night and feel it was a waste.
On registration the worker stated she could not fill the request, we finally said any room was fine.
We were given a room that had plaster dirt on the floor and were told they are in construction. We were couldn't get the heat to shut off,we were told the controls were new, we finally had to shut off the breaker.
No recliner, office chair finish was peeling off. Coffee pot but no coffee or cups, no glasses. Found some in dishwasher and had to wash them to be sure they .
The whole stay was disappointing .
Great staff, comfortable bed ,and QUIET room !!!
By19bears61
April 16, 2021
The staff is AWESOME, rooms are very quiet and the bed was comfortable .
Good Property to stay at
ByMCooley
March 19, 2021
Clean, quiet, good value. Would recommend this hotel to anyone.
Reduced cleaning during COVID
Byqualitymom
March 14, 2021
This place was comfortable and quiet, but just because they are not in your room daily to clean (which I appreciate) doesn't mean they should neglect the public areas. They hallways and stairways were in desperate need of more frequent attention.
Awesome place to stay
ByGwen
March 08, 2021
I enjoyed my stay at this suite. Everything was very clean and everyone was very friendly. My room was really clean underneath the bed as well! I've been very pleased with my stay! The staff here is wonderful.
Excellent service and clean room!
Bychrislee101
March 02, 2021
Enjoyed my stay at this hotel. Would highly recommend it.
Room not ready for guests
ByFirst time here
March 01, 2021
Our room appeared clean, bed clean. There was no toilet paper, even on the roller, no coffee for coffee pot, no pen and paper. There were dirty dishes in dishwasher, and there was no shampoo in dispenser. It was obvious the person named who prepared room did not do anything but make the bed. We had to call just to have toilet paper! Very disappointed. The transfer to and from the airport was great!
Staff is AWESOME and beds are comfortable service is top notch !!
By19bears61
February 12, 2021
Staff is always Great, friendly, and helpful. Rooms are clean and beds are comfortable, and rooms are quiet!