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 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.7
93%
Recommend This Property
|
Comfortable
ByMn17
September 17, 2017
Evacuated for Harvey, it was a home away from home. Staff was nice, and helpful.
The worst Candlewood I have ever stayed in
ByMatt
September 13, 2017
If you are traveling on business and need the internet, laundry, business office or fitness center this is NOT the place for you!
Nice rooms
ByTexas
September 12, 2017
This place was really nice, beds comfortable and staff very friendly
MISERABLE CUSTOMER SERVICE FROM THE MANAGER NIKKI CRENSHAW
ByJanArmy
September 10, 2017
I HAVE NEVER SEEN A MANAGER WHO IS AS WORSE AS THE GUEST SERVICE MANAGER. SHE IS VERY-EXTREMELLY RUDE.
OWNER OF THE FACILITY SHOULD LOOK INTO THIS ACT. THERE ARE RECORDED VIDEO IF IT IS TRUE, SHOUD BE ANALYZED. I WILL HAVE TO NOTIFY THE MILITARY BASES ON THIS ACT. NOBODY SHOULD BE TREATED WITH THIS LADY THE WAY SHE DID.
MICHAEL - CUSTOMER SERVICE PERSONNEL SHOULD BE GIVEN MANAGERIAL POSITION SINCE HE IS VERY POLITE, SMILING, TALKING TO CUSTOMERS WITH DIGNITY.
STEVEN IS ANOTHER AMAZING CUSTOMER SERVICE WHO CHANGED THE COUSE OF MY REVIEW TO SOME EXTENT.
GENERAL MANAGER (KAL), SHOULD BE INVOLVED IN DAY TO DAY ACTIVITY SO AS THE OWNER OF THE FACILITY. SHOULD NOT IGNORE ANY COMPLAINT BUT BOTH ONWER AND THE MANAGER WERE OUT OF TOWN WHEN I WAS LEAVING.
I REPORTED TO IHG TO LOOK INTO THIS ACTION.
VERY DISSAPPOINTING.
NIKKI, HAS ANGRY ATTITUDE, NEVER SMILE, SO RUDE WHEN ASKED QUESTIONS, SHE WALKS AWAY.... THAT IS TERRIBLE... YOU NEVER WALK AWAY FROM THE GUEST LEFT STANDING AT THE FRONT DESK. THE RECORDED VIDEO WILL TELL IT ALL.
NOBODY SHOULD BE TREATED THAT WAY.
I AM STILL WAITING ON IHG CUSTOMER RELATIONS TO LOOK INTO THIS AND TO GET BACK TO ME.
I LOVE CANDLEWOODS, BUT PEOPLE LIKE NIKKI WILLRUIN YOUR BUSINESS. IT MIGHT NOT SEEM TO BE A BIG DEAL.
SHE DOES NOT KNOW WHO I AM, OR MY CONCERNS, BUT BEING UNKIND, SO INHUMAN.
THANK YOU..
Hurricane evacuee
ByLacyleigh81
September 06, 2017
We live in Corpus Christi an were evacuating out of the city for hurricane Harvey. We chose this hotel because the in room kitchens. We had our 2 kids with us an did not want to spend a ton of money eating out every meal plus we had just bought groceries at home so
we loaded them up an were able to bring them with us to the room. It felt like home an was very comfortable an cozy. It is so nice to be able to cook in your room an they have all the basic kitchen necessities you need such as pots, pans, plates an utensils. They even have a lending locker if you need something need not in the room. An the snack pantry in the lobby is the best, you don't have to run to the store for snacks an drinks. The beds were very comfortable. The staff was very warm and friendly. Will absolutely choose Candlewood Suites for all my hotel needs from now on!!
Awesome Staff
ByLoveIHG4Life
August 30, 2017
I stayed a lot of IHG properties this was one of the most memorable experiences with the staff and how well they respect you as a guest they pay close attention to your concerns and needs and address them relatively quickly and in a professional manner
San Antonio TX Vacation
ByFeFe
August 21, 2017
Cozy room and exceptional customer service. We brought our family pet on the trip and the hotel staff welcomed our family, made sure we had what we needed, and even helped us decide where to have breakfast and dinner.
Great place to stay
ByJames
August 20, 2017
The desk employees were wonderful at check in
The rooms were really nice and clean and maid service
was great.
Me and my employees stayed here for almost 2 months
off and on during the project we were doing on the
River Walk.
Will always stay here if we ever have business in San Antonio downtown again.
Excellent hotel
ByRalph
August 17, 2017
Upon arrival at the hotel I was sort of worried that I had made a mistake selecting said hotel . This was due to the location.When I entered the lobby I was surprised at the cleanliness of the lobby and was further surprised that the halls and the room I stayed in was extremely clean and comfortable. The staff was very friendly and helpful. I definitely would recommend the hotel.
Great service, location and comfortable beds.
ByDieg18
August 16, 2017
We enjoyed our stay here. The location is great, complementary washer and dryers is a definite added plus ❤️ Room was clean, plenty of space and very comfortable beds.
Love this company
ByCasandra27
August 14, 2017
We have stayed at several hotels and the candlewood suites is by far one of the best ones we have stayed at. The staff are always polite and helpful,rooms are super clean, my kids love the pool and hot tub. We will definitely be staying at the candlewood in the future.
Candlewood Suites
ByDenise
August 10, 2017
Clean, quiet and local to downtown.
Bathroom requires mechanical updates, but did not interfere with stay.