As I prefer IHG hotels, I have selected this one during my stay in Stuttgart. In the beginning nobody asked me about my preference for drink or points, even if I don't need to be "honored" as a
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platinum guest as that is not really the point. The rest of the "first contact" went well, so far so good, but when I got to my floor and started to unlock the door, I was really upset that I can't open the door. Then after like five tries, the doors got unlocked, so I thought that I did something wrong. Then after dinner, by the way, it was really good and I had it in the hotel restaurant, so thumbs up there, I returned to my room and the doors resisted opening again. Then the same after a late night walk. So I informed the staff and they promised to be fixed the next day, which kind of was. Except that I still had to try it at least 2 or 3 times to get in, so better than it was. There was one more issue and that was breakfast time as we were told that breakfast is from 6:00, and we went for it like 6:33 and we still have to wait for several minutes for stuff to open the restaurant. The rest was OK, standard IHG food, staff fine and helpful. [元に戻す]
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