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التجربة الكاملة

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وفقًا لـ 1020 آراء
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Ratings Breakdown

1020آراء

  • 5 نجوم
    666
  • 4 نجوم
    175
  • 3 نجوم
    70
  • 2 نجوم
    49
  • 1 نجوم
    60

Front Desk staff

By

مايو ٢٠, ٢٠٢٠

club

Front desk staff is an essential part of making one's stay at the hotel comfortable and safe. Nate on the front desk was a pleasure. He was efficient, friendly, caring and very professional. He will go far in life.
The cleanliness of the rooms is very important as well. The staff that cleans the rooms were friendly and efficient. My room was well kept and clean.
Rod, the manager, should be proud of his staff. He runs a good show.

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Superlative Guest Experience At A Great Hotel

By

مايو ١١, ٢٠٢٠

The Holiday Manassas Battlefield is truly a standout in the hotel industry, and the reason for that is it has captured every arena with exceptional success in terms of guest experience and customer satisfaction. The staff, management, and ownership are clearly focused on their tasks and conduct their business professionally, capably, and with utmost courtesy. Everyone makes a concerted effort above and beyond to contribute to a greater than positive guest experience, and they have succeeded. Rod Jarrah is an experienced manager and it shows. He has all the right ingredients that are combined to know how to run a hotel and do it with superb skill, appropriate customer engagement, and he works well with his staff. Hilda, the chef, is tremendous. Her meals are delicious, and she prepares them with the refined skill of a gourmet chef in a highly acclaimed restaurant. Jason, the waiter and bartender, is perfect for the job. He is pleasant, skilled, and he knows what to do it and how to do it; he can be counted on to do the right thing without any necessaryt supervision. He is a wonderful asset to the restaurant/bar. The maids, who likely don't get customer credit often enough--if at all-- work very hard on a daily basis and work long hours. They have a tough job but always do it with a smile, and they are pleasant and take their jobs seriously which shows with the final result. The hotel is kept clean and well maintained, things are always operational, and the both the manager and owners keep vigilant for all arenas to be working properly, professionally, and safely. This hotel is the absolute BEST, and I have been made to feel so at home here as a guest. I thank this hotel for the wonderful guest experience which will be forever memorable and one that has made a positive impact in my life experience.

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Excellent stay

By

مايو ٠٦, ٢٠٢٠

club

We loved every second we spent here, not a single thing to complain about, the staff was friendly and welcoming. The beds are so comfortable, and it’s a quiet and relaxing place!

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Terrible management and staff

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مايو ٠٢, ٢٠٢٠

I reserved a room for my mother. The manager there is very rude. Will not let you finish your sentences. I live out of state and wanted my mother to stay there until I was able to fly her out. He told my mother she couldn’t stay there all because he was adding additional charges to my card and I questioned it. It was the worst experience I’ve ever encountered with hotel staffing. Definitely need friendlier less judgmental people. He made derogatory statements to my mother, and was overall very rude. It’s another woman there I don’t remember her name, she was ok. Management definitely needs to be re-evaluated.

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Great Bed. Great Food but....

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أبريل ٢١, ٢٠٢٠

club

All was great except the fact that after being tired, exhausted, anticipating a hot shower, etc. I had to jump through hoops because cash wasn’t accepted at check in although my card was used to hold the room. I had to drive to 2 different locations to load cash on to my debit cards in order to get from out of the cold rain and wind to finally go to sleep. Cash is an acceptable form of payment!

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I loved my stay

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أبريل ١٧, ٢٠٢٠

club

The stay was very enjoyable. The room was clean, cozy and quiet.

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Very gracious and helpful staff

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أبريل ١٤, ٢٠٢٠

platinumelite

Staff was excellent, phone was disgusting, bathroom had some cracked tiles, bed was AMAZING?

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Love this place

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أبريل ١٠, ٢٠٢٠

platinumelite

Off the main drag so its nice and quiet. Folks at the desk are great.

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A very nice surprise

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أبريل ٠٧, ٢٠٢٠

We were only in town for one night and called the day of our stay. We got a great deal but were really surprised how nice the room was and also very clean! We would call them first next time we're in the area.

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Comfortable bed and great staff

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أبريل ٠٦, ٢٠٢٠

I work at the Micron site and travel to Manassas from NC often, this is one of the best locations in the area. Great service, quality rooms at a great rate.

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Noisy room, no USB outlets

By

أبريل ٠١, ٢٠٢٠

platinumelite

I was in a room adjoining another room with a door and a large gap under the door, so I could hear the conversation and tv in the neighboring room. When I called the front desk to ask to be moved the man was very abrupt and said there was no room and that it would not get any better, and didn't even apologize for the noise. The room had no USB outlets, and this was surprising, as I was expecting that.

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Super clean and great customer service

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مارس ٣١, ٢٠٢٠

No complaints regarding my stay. Everything was top notch.

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