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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
76%
推荐此酒店

整体体验

4

基于 1043 评论
76%
推荐此酒店

Ratings Breakdown

1043评论

  • 5 星级
    560
  • 4 星级
    204
  • 3 星级
    100
  • 2 星级
    86
  • 1 星级
    93

Great Staff

By

2021 六月 30

club

There was one member of the staff that wholly earned this review by herself! She was who checked us in the evening we arrived, and graciously accommodated our last minute request! She assisted us in our transition to our rooms, and getting everything set up! She would be the reason I would recommend that Hotel, because the other members were definitely not as accommodating, friendly, or going above and beyond as she was with everyone. She was also there the morning we checked out, and we all made sure to thank her for all she had helped us with over our stay! The lobby could've smelled better, but once you were in the elevators the smell dissipated some.

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Satisfied Stay at IHG

By

2021 六月 27

My overall experience at this property was great! I was greeted and welcomed by the staff upon my arrival. I needed directions to the local mall to buy some clothing (airline lost my luggage) and the staff directed me exactly where to go. When my luggage arrived to the hotel a staff member brought it up to my room.

Enjoyed my stay!

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work stay

By

2021 六月 19

great stay close to work. I was working nights and my room was top floor away from the hiway

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Business Trip

By

2021 六月 19

platinumelite

This was my first visit to this property since Covid. I used to stay there regularly prior to the lockdowns.The quality and appearance of the property has gone seriously downhill since my last stay about a year ago. Everything looked run down and the hotel lobby had a bad odor. The room was also run down. It needs a remodel. The exterior hotel appearance needs attention.

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Avoid this hotel

By

2021 六月 18

platinumelite

This property is messy and unclean. Very depressing overall. I stay at numerous IHG properties and this is the worst I've ever encountered. The entire premises is not kept up at all.

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Great Place

By

2021 六月 16

Nice place, clean great staff. Good location very helpful.

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Horrible hotel

By

2021 六月 14

Front desk tried to help but they were too short on staff. Shuttle for the wedding was broken and we were advised hours before the wedding. One towel per room and we questioned if they were clean. The room was filthy and I was concerned if the sheets were even clean after seeing the bathroom. Shower pressure was a trickle....it was horrible.

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Not good

By

2021 六月 11

Pretty disappointing stay for multiple reasons. We stayed at this hotel as it was one of the only IHG properties in the area with both reward nights and an indoor pool. The pool was sooooo cold; lots of times a pool is pretty chilly when you first get in but this one was beyond that - way too cold for our 2 year old to get in. Overall the hotel is pretty dated. The worst part of our stay was the AC in one of our rooms. It ran continuously, and then around midnight it went out altogether. Our room got up to 82.




The highlight of the stay was the staff. They were not able to give us connecting rooms they did make sure to get us right next door to each other. Also, the girl working the late night desk did everything she could to help when the AC went out in one of our rooms.

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Convenient Location

By

2021 六月 05

Recommend this property for it’s convenient location, close to various restaurants and venues.

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Very poor

By

2021 六月 03

Wanted to like it! The hotel was dirty. The staff was unpleasant and unprofessional. I had two other party’s staying at the hotel on my recommendation and they were disappointed as well. One room had mold and water spots on the ceiling.
We accidentally left a very expensive cooler in the mini fridge, they said we did not, accused us of lying and I am guessing someone on staff now has an awesome cooler courtesy of my misfortune.
They eventually credited my account for the cooler, only after asserting personal thoughts about my integrity on the matter.
So, do yourself a favor and stay across the street.

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COVID isn’t an excuse for poor service and limited amenities

By

2021 六月 02

I checked in to this hotel and not any of the 10 others in the area because it was advertised as having a restaurant and bar. I checked in and found out after the fact that it was closed with COVID as the excuse. The room was clean, but I didn’t actually get the room I had booked. I stayed the night, the bed was comfortable and the A/C worked well. I went down for “breakfast” but all I found were a few jimmy dean breakfast sandwiches and bottles of Apple juice and some coffee. I was told COVID was why it wasn’t as advertised. I spent the day out and about, coming back to my room I find it exactly as I left, no turndown service, no new towels. I called the front desk and was told if I really needed them I could come down to the front desk for two additional towels. I paid top price for this stay (the most expensive property within 10 miles) I did so because I wanted the in house lounge. Overall I was very disappointed and would definitely not recommend.

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Friendly staff

By

2021 六月 02

platinumelite

Staff was exceptional upon check in. Fast and efficient. They greeted me each time I left/returned. Room was surface clean. It would be awesome if every once in awhile (weekly perhaps) they could pull out the nightstands and such to clean behind them. There was a buildup of dust along with trash and old dried up food. Made me feel as if the room wasn’t clean. Floor felt sticky when walking barefoot. Sheets smelled clean. Beds were the worst part. They reminded me of the cheap mattresses from the 80s that you put on your kids beds. The springs were loud and clanky. Not much in the way of plushness at all. All in all it was ok for a quick stay in okc for daughters basketball tournament.

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