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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
82%
推荐此酒店

整体体验

4.1

基于 606 评论
82%
推荐此酒店

Ratings Breakdown

606评论

  • 5 星级
    350
  • 4 星级
    111
  • 3 星级
    64
  • 2 星级
    45
  • 1 星级
    36

Close to World Golf, but not exactly

By

2020 十一月 26

club

The website claims the name Holiday Inn World Golf, but World Golf is actually about 1/2 mile down the main road. You still have to drive there or get a ride for an evening event. The staff was awesome, but the rooms not so much. Very moist, water damage about, had our room changed, it was better, but still wet. We were given a dehumidifier for the duration of our stay and the manager admitted to the water issue, which I appreciated. There were 3 weddings taking place the weekend we were there, yet they were shorthanded in the restaurant. We ate dinner in the restaurant on our first night and found out our waitress, was also our bartender, but she wasn’t an actual bartender...and she was the only one on the floor. She did her best, but she took orders, made drinks, brought out food, took dishes, you name it. At least the cook showed up to work. Overall, not the worst experience, but definitely not the best.

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Home away from Home

By

2020 十一月 25

club

Everything we needed to feel at home was available for us. My husband is recovering from cancer treatments and we originally rented a room at a Holiday Inn in Philadelphia, so he could be close to his doctors. We liked the place so much, we joined the IHG club. Now, back home in Florida we needed a room around St. Augustine, and of course reserved with a Holiday Inn.

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Surprised

By

2020 十一月 25

club

I was surprised that a hotel in such a nice area could have rooms of such poor quality. the Shower was broken, the sink was stopped up. the towel bar was broken off the wall. not what I would expect for the price.

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Great place with great customer service

By

2020 十一月 25

This hotel was a great place for my wife and I just stay as we were wanting to go visit downtown Saint Augustine. However, one night when we got back to our hotel room I had specifically asked that morning for them to clean our room in which we got back to our room and they didn’t. They did in fact rectify the issue by upgrading us free of charge. Very happy with the customer service by rectifying our issue and a great location if you wanted to visit Saint Augustine.

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Outstanding Staff

By

2020 十一月 25

Pam and Tanya made sure our room was clean and to our satisfaction. They went above and beyond normal service. They even brought a humidifier to our room which was awesome. They checked everyday to see if there was anything else that they could do to make our stay even better. Thank you all for going out of your way to provide First Class accommodations.

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you get what you pay for

By

2020 十一月 24

club

this is an average hotel with average amenities.
The beds seemed to be clean. But i walked barefoot on the carpet and it did not feel clean The bathroom was worse. Utterly disgusting. Previous guest hairs all over the floor and in the shower area. Soap/shampoo stains still visible in the corner of the tub. The walls were gross and in need of a refresh. A couple of hairs on the bathroom counter. Not a nice experience.

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Not the best stay

By

2020 十一月 23

club

We were very disappointed in the rooms, the pool was full of leaves, what was suppose to be free breakfast for kids. They said they would discount room and only gave 20.00 dollars off. The pet rate was crazy with a 50 dollar fee. Blood on couch mattress pad, didn’t clean room or take trash out or give us clean towels.

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Safe and clean

By

2020 十一月 19

club

Stayed for one night. Staff was very friendly and helpful. Room was very clean. The fitness area needed some attention, but overall was happy.

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GREAT STAY

By

2020 十一月 19

All was great, thank you for a wonderful stay and we will be back. The positive spirit of the staff and helpfulness of everyone is very much appreciated

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Poor logistics poor cleaning

By

2020 十一月 15

platinumelite

Have to ask everyday for shampoo and other stuff like coffe sugar, all roooms where I try to stay bad odor, mold mildew,
One of the rooms give me allergies and close my chest , some pillows smell bad

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Not as advertised

By

2020 十一月 12

I did not feel the hotel took the COVID seriously. They wear masks sometimes, sometimes not.

The website said pool and hot tub open, but hot tub was closed.

I asked 2 times for regular coffee for in-room, I kept getting decaf. Then was told, that is all we have.

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Review Holiday in St. Augustine

By

2020 十一月 11

club

The restaurant was pretty good. The room quality was not the greatest. I believe there is mold in several of the rooms as there’s a smell and dampness in the air. It almost felt humid.

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